Computer Orbit Ltd Reviews 314

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and fast delivery of their products. Customers consistently praise the amazing prices and deals, often finding components cheaper than other retailers. The ordering process is described as easy and well-managed, with many appreciating the quick dispatch and well-packaged items that arrive in perfect condition. Reviewers also commend the responsive staff who provide helpful and specific information, making the overall experience very positive. However, some people were dissatisfied with delivery experiences, citing issues with couriers providing incorrect information, delayed dispatches, or parcels arriving damaged. A few other people also felt that the company's handling of faulty product returns and associated charges was unacceptable, especially when products were tested as instructed.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the fantastic quality and excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the rapid and free delivery... See more

Price

Consumers find price to be a positive aspect, with many reviewers highlighting great prices and value for... See more

Order

Customers consistently note positive experiences with order, praising the smooth online process, efficient... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the amazing, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen. Returned it to Orbi... See more

Rated 5 out of 5 stars

Found this site when looking to build my first custom PC. Amazing prices, along with deals on a couple components I was after! Ordered my motherboard, PSU from here and arrived quickly! Customer supp... See more

Rated 5 out of 5 stars

Reliable and fast service. I bought air cooling from Thermalright with a screen from them. I don't remember the exact model name, but the product was shipped the next day, even though I bought it at n... See more

Rated 5 out of 5 stars

I thought something was missing from my order and contacted Computer Orbit. They were very helpful and said they would send out a replacement immediately. After checking again I found the small item i... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Computer Hardware Manufacturer
  5. Computer Repair Service
  6. Computer Service

Written by the company

Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

314 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Awesome service.

Ordered multiple components from Orbit, arrived swiftly and packaged well.
Everything works well and looks great in my new build.

+Points for customer service too as they replied immediately when I had a ridiculous query (my own stupidity)

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Finally got my own DeepCool case!!!

Incredible company! I am in the US and couldn't find this DeepCool CH160 case anywhere, gave this website a try and had the case within 3 days from the UK. Case was brand new in the box, no scratches or dents or missing pieces. 5 stars!!!

17 March 2025
Unprompted review
Rated 5 out of 5 stars

What a gem!

When other companies jacked prices absolutely sky high for no other reason than greed, I found this little shop that had exactly what I was looking for at a great price, and the whole process was lovely. I live in the U.S. and the shipping updates were even more accurate from the mail service used in the U.K. versus stateside. 10/10 could not be more pleased.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I a few bits for my PC build and put the wrong delivery address for the motherboard. Easily fixed it for me within 2 emails and the customer service team were super kind. They normally will reply out of office hours to help you out too! I ordered 4 parts all separate orders (I’m bad at decisions) and they upgraded my orders to be delivered at a premium rate (next working day) for completely free!!! 100000/10

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Top draw service

Top draw service, parts easy to order and came as expected. They came well packaged with a little freebie. Nice 1 computer orbit can’t recommend enough

17 December 2024
Unprompted review
Rated 5 out of 5 stars

I've been using Computer Orbit for the…

I've been using Computer Orbit for the last 4 years for all my component needs etc. I live local to the store so it's great being able to go in an browse and get inspiration for my build. I also love being able to click and collect without having to worry about couriers and deliveries. I can do everything on my terms. The staff are great and friendly. They once offered to keep the store open an additional ten minutes so I could have a browse when I popped in to collect an order which was really nice.

Can't fault them at all, keep up the good work lads!

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and tech support!

Bought some components for a new system build, and had a few issues getting it up and running. Called Computer Orbit twice for some advice. Both times, got straight through to a very friendly and knowledgeable member of staff. None of the patronising irrelevant stuff you often get from big outfits, just sound advice freely given on both occasions, and got the problem sorted!

Thanks, Computer Orbit! This is the first time I have shopped with you, but I will definitely be using you again and recommending you!

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Product Knowledge

Computer Orbit responded quickly to my questions about their selection of keycaps. I was able to find the most suitable product to meet my requirements thanks to their excellent product knowledge and detailed reply. All items in my order were in stock and shipped quickly.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

I just received my first order from…

I just received my first order from orbit although I haven’t opened it yet I have received a perfect package, I must thank these guys as they were the only place in the uk that would ship to Northern Ireland no questions asked unlike scan.co.uk who took the money only to inform me days later that they only posted to uk mainland. Great service I wish i knew about them earlier but on my next build these guys will be my first option.
Many Thanks Mark

2 December 2024
Unprompted review

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