Complete Prime Residential Reviews 

200
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and supportive approach throughout various processes. Many people highlight the quick response times and efficient handling of inquiries, ensuring smooth and clear communication. Reviewers often describe the overall service as excellent, making their interactions pleasant and providing a high standard of care. However, some customers also noted experiencing unprofessional service and finding it difficult to deal with certain agents. Additionally, a few people reported significant delays in resolving critical maintenance issues, such as heating problems and smoke detector servicing, which caused prolonged hardship.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Response time

Users describe positive interactions with response times, highlighting that many employees are quick to... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising individual property managers for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Safiyya was really helpful with my check-out. She replied quickly, answered everything clearly, and kept me reassured throughout the deposit-release process. Would definitely recommend — thanks again!... See more

Rated 5 out of 5 stars

Ryan has been my property manager for a good 7 years. In that time he has always shown such professionalism. He goes over and above in his role. I have every confidence in Ryan, and hope he will... See more

Rated 5 out of 5 stars

Safiyya was very professional and helpful throughout my tenancy. She always replied quickly, explained everything clearly, and made sure things were handled smoothly. Overall, a great experience worki... See more

Rated 5 out of 5 stars

Safiyya El-Moumane - I am so so grateful for Safiyya and her support! She is doing an amazing job and definitely deserves a raise! Her approach and support I just unreal. As a manager myself I can def... See more


Company details

  1. Property Management Company
  2. Apartment Rental Agency

Written by the company

Complete Prime Residential are leading Lettings & Management Specialists. We provide a bespoke service for thousands of international landlords, while helping secure thousands of rental properties for tenants worldwide. With global expertise, and feet on the ground in London, Manchester, Birmingham, Liverpool, Berlin and Hong Kong, our highly professional team can provide support across thirteen international markets. We offer our expertise as soon as you have purchased your property and will work with you through every point of your investment management cycle, from completion and handover from the developer to furnishings, lettings, and property management. Finally, when it's time to realise your investment potential, we can even help you maximise returns with our resales service based on in-depth market insights. For Tenants: We work with thousands of tenants internationally to source and secure their ideal home quickly and efficiently. Our experienced lettings negotiators will guide you through the entire lettings process, from conducting viewings and submitting offers to referencing and preparing your tenancy agreement. Our team of property managers will support you during your tenancy to ensure the best possible experience once your new home has been secured, dealing with your enquiries, and resolving your property maintenance issues around the clock. For Landlords: We usually welcome landlords and real estate investors into our client lifecycle immediately after they have made a purchase - and often in advance of the completion date of the development - which means we can act promptly and efficiently with your lettings process, ensuring we maximise the performance of your residential investment asset. When landlords ask us why we have become one of the leading partners for real estate investors, our answer is simple: it is because we streamline the entire lettings process for you, managing everything from your property handover to any legal documentation you have to prepare before you rent your property. For Buyers and Sellers: Our global residential property experts have access to a network of both local and international homebuyers and investors and are best placed to advise on the sale of your residential investment asset. Our consultants will manage the process from negotiation to completion. Our people are trained and inclined to think beyond the obvious, putting in the hard work takes to find the perfect buyer or achieve the best price for your property. We listen to our customers, and we go the extra mile to make sure we find the right property for our active database of buyers or the best prices for our sellers and investors. Our team of people know their markets well and are experienced, knowledgeable, and passionate about property and property investment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

200 reviews

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No recent history of asking for reviews

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4.6

All reviews

(200)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team is incredibly supportive

The team is incredibly supportive, even when things go wrong. They make every effort to resolve issues promptly. Chrystalla is particularly supportive and efficiently manages my apparent management responsibilities.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Complete peace of mind

Safiyya, and all others before her have been very professional and responsive during my almost 10 years long association with Complete. Being in Singapore, in spite of the distance and the time difference, I always felt that I was in safe hands. From the time i took possession to getting the furnishing, to managing tenancies, maintenance and dealing with general repairs, I have had no reason to complain.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Complete satisfaction

As a landlord I rely on Complete for timely advice and follow-up on tenancy arrangements and ongoing maintenance and repair issues. I have been completely satisfied with the service provided by the company, in particular Safiyya and Katie, over the period of the current tenancy, both in managing the flat and helping me to apply for a licence to let the property, which is a local council requirement.

28 November 2025
Unprompted review
Rated 4 out of 5 stars

professional & positive experience

Generally speaking a professional experience and useful, especially for an overseas landlord. One suggestion would be to offer the rent protection as part of their service and not extra (by pricing it in their fee) so the landlords can have one less decision to make, especially in the beginning of their relationship, when less informed. Overall a positive relationship.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Safiyya was really helpful with my…

Safiyya was really helpful with my check-out. She replied quickly, answered everything clearly, and kept me reassured throughout the deposit-release process. Would definitely recommend — thanks again! :)

13 November 2025
Unprompted review
Rated 4 out of 5 stars

Very responsive

Safiyya was really responsive and efficient in helping sort through something I needed help with. I appreciate her speed and fast communication in helping me. Thank you!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Ryan and Complete!

Ryan has been my property manager for a good 7 years. In that time he has always shown such professionalism. He goes over and above in his role.

I have every confidence in Ryan, and hope he will always be my property manager!

Complete have always been very easy to deal with, I would definitely recommend them.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic support from Ryan and Rebecca…

Fantastic support from Ryan and Rebecca throughout the difficult recent fire incident at our property.

Their proactive communication and ‘can-do’ attitude has been super reassuring.

Great job Ryan and Rebecca

24 October 2025
Unprompted review
Rated 4 out of 5 stars

Chrystalla Kaila agent

Chrystalla Kaila was always helpful if needed, we didn’t have any problems with company, everything was understandable and quick, a bit longer process to proof all documents, but it was done in time and we happy lived 1 year in our flat ☺️

16 October 2025
Unprompted review

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