Compare The Bathroom LTD Reviews 

Question I had was answered quickly and order was delivered on time - can't ask for more.

This is the worst company for your baths! Please avoid! I’ve purchased my whirlpool spa bath from this company! The bath came out totally faulty firstly there was a missing pipe to fire up the jets and then a faulty light which doesn’t even function in whirlpool. They advised i fit the bath correctly and then i got professional a electrician to install the bath and he advised there is a part missing to work the light in the whirlpool. I got this bath checked by another professional electrician and they advised the same! This company fobbed me off on many occasions after 60 emails where sent back and forward! Now i have a faulty bath installed a my home due to this company as they do not test their products when they send them out! Please i advise avoid this company and their products don’t spend your money here!

I had absolute hell with a plumber
for two days.
Eventually he had to drain my tank.
He removed my old tap, then replaced it with my new one from "comparethebathroom.com."

It looked brilliant.
Sadly, there was no pressure,
the plumber suggested it was the tap.

I contacted,"comparethebathroom.com," and queried, could there be a faulty valve inside the tap ?

Without any hesitation or negativity l was offered a replacement immediately.
Service like that is a rarity, especially on eBay.

The tap came the following day,
absolutely perfect.
10/10 for Service & a no quibble replacement.

I highly recommend:
"comparethebathroom.com !"

Excellent and very prompt delivery
Good advice

Shocking company. We bought a spa Bath that we noticed once fitted had internal faults on every jet. This could not be checked on inspection and a number of tradespeople told us could only have been manufacturing issue, No certificate to say it was signed off as inspected and were told to rely on word of manager on the factory. Failed to respond for at least a week initially and no refund or replacement offered. We had to pay to take out the bath and re-tile and replace with new bath. Would never use again and warned family and friends not to buy from there. The prices were great but in our case buy cheap, literally buy twice.

ordered a new Rak 600 Toilet seat , it arrived quicker than was expected thanks to this company using Dpd and the bonus was the price, which was a lot less than some other well known company's on the web.

Great value for money.
WC, Cistern, integrated Sink, Tap & Toilet Seat came with all the required fittings.
Speedy delivery with supplier calling to confirm dispatch & delivery date

I ordered a shower which was faulty.
Great communication and new one arrived a day later.
Brilliant service

Good product and cheaper than I could buy trade from a merchants

Blown away with the extremely high standard of customer service. Order for bathroom bits including toilet arrived on time, queries responded to super quickly and most importantly went above and beyond to ensure I was satisfied. All in all, a super competitive and reliable supplier. Thank you for a very pleasant experience and look forward to dealing with you again very soon.

Had a fault with a toilet seat. Replaced and good communication

What a fantastic experience- nothing was too much trouble - I ordered the wrong part and they were happy to exchange- everything was as I expected- very happy to use - I think sometimes people expect unreasonable service and have no patience!!

As good as expected. Easy to fit, no problems at all

Great service

Disappointed as had to keep calling to get an update on purchase n when it was getting delivered as delivery company failed to call n give time n date

First of all I will admit to my error of not checking the products within the 14 day period, but due to the companies mess up of delivery this didn’t happen. I contacted the company when our tradesman opened the boxes to fine that both toilet cistern housings were broken and no cistern or push flushes were present. The company offered me £80 partial refund and would send the cisterns, when I queried this amount as we had spent a lot of money on two lots of bathroom furniture they increased the offer to £100 plus cisterns sent, I was happy with this offer and accepted. I was them emailed to say they wouldn’t honour this offer as I hadn’t checked the items within the required 14 day period. So I sent the below which I’ve had no response to.
if you check back they didn’t even turn up when they were supposed too as a HGV was sent when they were told a HGV wouldn’t fit, so we had plumbers booked for the day after supposed delivery and they couldn’t come back until now, so your company has actually cost us a lot of money, 1) for a incomplete product and broken units, 2) traders wages we had to pay as we couldn’t give them 24 hours notice of not starting, 3) days wages for myself and husband for a no show and then arranging another day. 4) rearranging tradesman which again we’ve had too pay for, only for the product too be broken and incomplete. These products had been loaded and unloaded by the haulage company.
After all that I still didn’t leave a bad review, well I’m sorry if you can’t honour a goodwill gesture after all that, I sure will now.
To add insult, I then receive from the so called customer services manager,
a comment stating enjoy your goods when he knows they are broken as I sent photographic evidence, obviously thinks he’s something, no wonder others have complained about his attitude, just not necessarily.
With regards to your reply, you will note, I actually stated to yourself it wasn’t even about the money in the end. It was the disgusting sarcastic comment made by yourself saying enjoy your product, when you knew it was broken, it was totally unnecessary and totally unprofessional. But having conversed with you it’s more than apparent that you are of character where you think you are above everyone else, even the owners of the company.

Dreadful company...I've given 1star only because there is no facility to give zero stars.... unhelpful staff with poor product knowledge and prepared to avoid their responsibilities. Avoid at all costs.

I can not emphasise enough how terrible this company is!
From the moment i bought a spa bath from them to the point i gave up trying to get help with it the whole process has been awefull. Firstly the shipping time they stated was wrong, then the bath/panel/and pump all arrived damaged, the packaging was ridiculous, a £600 bath stood upright on a pallet with only a tiny amount of shrink wrap to protect it, which it clearly failed to do resulting in every item in the bundle being damaged, after a few phone calls and pictures sent they agreed to send a replacement, which they did but sent the wrong bath panel, and with the same terrible packaging it was a miracle this bath wasn't damaged too.
Finally when i got it installed it leaked and the spa feature although pumping water does not function correctly with no air bubbles.
Clearly an issues with the air valve. Having seeked a professional opinion from a company with 25 years experience working on whirlpool baths they confirmed this yet comparethebathroom have chosen to completely deny this and have washed there hands with the whole issue. AVOID THIS COMPANY AT ALL COSTS OR IT WILL BE AT YOUR OWN COST AS IT HAS BEEN FOR ME!!