Commas Reviews 

252
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 172 reviews, most reviewers were unhappy with their experience overall. Many customers frequently reported unexpected bank charges, complicated payment disputes, and severe difficulties when trying to successfully obtain promised financial refunds. People also experienced major problems regarding funds being withheld indefinitely and a complete lack of helpful communication from company representatives when attempting to resolve urgent issues. Though some customers faced serious operational challenges, a few reviewers were happy with the helpful staff and responsive support teams available. Consumers additionally noted that the platform provided exceptionally useful payment features, making online transactions remarkably smooth and efficient for growing businesses.

What people talk about most

Payment

Consumers find payment to be ambiguous as experiences vary greatly, with some reviewers praising smooth... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of differing... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. While some... See more

Staff

Clients share satisfaction on staff, highlighting that team members are very supportive and go above and... See more

Refund

Reviewers express frustration with refund experiences, citing delayed refunds, held funds, and denied... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was trying to buy an ETA to enter the UK and clicked on the commas website, the price of the ETA matched the one I was told ( 20 pounds) but after I payed I got charged 143 euros, and did not recei... See more

Company replied

Rated 1 out of 5 stars

These guys are a bunch of grifters peddling a bunch of lies and BS! I spoke to a handful of clowns, Allan, Mike Goodman, and Erik Able who put on a show and tell you this will not cost anything and th... See more

Company replied

Rated 1 out of 5 stars

Representative for Fanbasis asks lots of questions about personal life, talks down to you for not making a lot of money currently. Gets defensive if you ask direct questions. States it's their proce... See more

Company replied

Rated 1 out of 5 stars

SCAM COMPANY, charged a lot of thousands of dollars to my bank account, I had my information stolen somehow and the transaction appears to be under Fanbasis. My bank gave me the number this company ga... See more

Company replied



Contact info

2.7

Poor

TrustScore 2.5 out of 5

252 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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2.7

All reviews

(252)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Commas is great to work with

Commas is great to work with! Helped me grow my company, clients have access to CC payments and financing now. They work direct with me to resolve any issues and have nothing but good things to say about this team and this company!

21 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi there,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in Commas.

Sincerely,
The Commas Team

Rated 1 out of 5 stars

Major rip off!!

Major rip off!!! I lost big money! Once they have your cash they're gone. They provided me with a fake website showing I had earnings from sales. Tried to withdraw money. I have not received a dime with no way to get in touch with them! I'm seeking legal action
I was really excited when I started this program as I am retired and was looking for a side business. After I paid the initial $2500 they asked for more stating the my returns would be that much greater so I put more money in. I eventually said that's enough Daniel! (He went by Daniel Kask) for the next couple months all of my conversations with him involved asking me for more money. I told him repeatedly I had put enough in and wanted to see some results. They gave me a link to a website which was supposedly mine. 5 months or so later when I tried to make a withdrawal nothing happened. No withdrawal no communication and no action. I guess I'm a little slow but was trusting. It's all bogus. There wasn't any website, all fake. When I tried calling all phones and emails were non responsive.
I'm working with authorities and will retrieve my money but I'd trade it all to see them go to jail!!

18 December 2025
Unprompted review
Commas logo

Reply from Commas

Hi Bob — we understand how concerning unrecognized charges can be. Commas is the merchant of record for purchases made through our platform, but the repeated activity you described does not reflect how our system normally processes transactions. We’d like to review this for you as soon as possible.

We have reached out to you directly for more information on this!

We take payment security very seriously and are here to help.

Thank you,
Commas, Inc.

Rated 5 out of 5 stars

Amazing very appreciative thank you…

Amazing very appreciative thank you again. 10/10 I highly recommend

16 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi William,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in Commas.

Sincerely,
The Commas Team

Rated 5 out of 5 stars

Commas Service Excellent

At SACHPER Agency, we’ve had a very positive experience using Commas. The platform is straightforward, easy to navigate, and has helped us simplify the way we manage our business finances and payments.

What we appreciate most is the simplicity of the platform and how quickly we can handle transactions without unnecessary complications. For an agency working with e-commerce businesses and international operations, having a reliable and efficient financial solution makes a real difference.

There are still areas where the platform can continue improving, but based on our experience so far, Commas has been a useful and valuable tool for SACHPER Agency.

16 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi Roberto,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in Commas.

Sincerely,
The Commas Team

Rated 1 out of 5 stars

Honestly just a poor experience through…

Honestly just a poor experience through Commas (Fanbasis) it has been a nightmare I have been trying to withdraw money for 2 months and haven't been able too.

Their team support is sub par.. They seem like good people to no shame to them just had a hard time figuring things out

I almost changed my complete business processing. happy I didn't because I would have been out tens of thousands of dollars.

Good luck figuring it out urself if you get into this situation

16 September 2026
Unprompted review
Rated 5 out of 5 stars

The N1 Payment Processor in Info.

I'd never had a good experience with payment processors until I was introduced to Commas.

Now I can tell this is the #1 payment processor for Info Bussineses.

The customer service is 100% human and super effective (very rare to see on other platforms).

Also the app works very smoothly, and you can process payments with a lot of financing options.

Shoutout to Nick, Eddie and Felipe.

16 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi Rodrigo,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in Commas.

Sincerely,
The Commas Team

Rated 5 out of 5 stars

Orlando stuck with me and kept…

Orlando stuck with me and kept following up on an urgent issue we had until it was resolved.

15 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi Allen,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in Commas.

Sincerely,
The Commas Team

Rated 5 out of 5 stars

Very responsive

Very responsive, great company to work with. I wouldn't work with any other payment processor.

15 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi Scott,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in Commas.

Sincerely,
The Commas Team

Rated 5 out of 5 stars

Dude this is the BEST payment processor…

Dude this is the BEST payment processor I have ever worked with. GET RID OF STRIPE. These guys customer support is WAY better than any other

15 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi Team,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Rated 1 out of 5 stars

No refund even though a family emergency has arisen

I ordered their program, which stated I had a ninety-day money-back guarantee. A family emergency happened just a day or two after I ordered, I have been trying to get my money back since. Their system for refunds is totally outrageous, consisting of having to talk to a 'real person'. I have placed three tickets with them to try to get this resolved, and each ticket has been closed because I did not contact them within 24 hours. Today I tried to get a 'live person' and ended up downloading a program that gave them access to pretty much everything on my phone. I never did talk to anyone because the program didn't work right and wanted to run through my computer. There is NO number to call to talk to your 'mentor' or anyone else. I desperately needed that money to take care of the emergency I am dealing with. Now it seems that this is nothing but a scam and I will never see my money. Don't give me your damn generic response of 'I am sorry' because it is bull! Give me my money back like your ad said you would, 'no matter what the reason', but this is important. No wonder people call you a scam, because you are!

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Commas is goated

I love it. I love Commas so much, man. They are way better than Whop, in my opinion. They move with speed. They always respond and are so responsive, dude. Within 24 hours, I usually get a response. They always go above and beyond to help me. I love Commas so much.

11 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi Preston,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Rated 5 out of 5 stars

Working with commas formerly fanbasis…

Working with commas formerly fanbasis has been amazing. They are very supportive and go above and beyond to provide excellent support. I’ve had the pleasure of working with Orlando and he has personally made sure I was all setup and clear on how to make the most of my account!

4 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi Lauren,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Rated 5 out of 5 stars

kate cares about your success

kate cares about your success and wants to help

9 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi Thomas,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Rated 1 out of 5 stars

UK ETA scam

UK ETA Scam ⚠️
I wanted to purchase two ETAs for a trip to London with my son. The website looked official, so I believed I was on the genuine UK government website. The advertised price was €20 per ETA.
While entering my details, I became suspicious and checked reviews online. I then realised that it was a fraudulent website.
I immediately blocked my card through my banking app, but they still managed to charge me €355. The payment appears on my bank statement under the name COMMAS.
I reported the fraud to my bank and filed a police report. I now hope to recover my money.
I find it absolutely disgraceful that people can take advantage of those who are simply trying to obtain their ETA. This trip was meant to be a surprise for my son’s 13th birthday, and this scam has completely ruined our plans.

7 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi there — thank you for sharing your feedback. Please contact support@commas.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The Commas Team

Rated 1 out of 5 stars

This company doesn't care about…

This company doesn't care about legitimate customers. High fraudulent business are using this platform and they provide no protection against them. Even with a lot of evidence, once the payment is done you are on your own.

3 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi Antonio — we’re sorry to hear about the concerns you’ve raised. The activity you described doesn’t reflect how transactions on our platform are processed, and we’d like to review this to provide clarity.

We've reached out to you through email to help resolve this directly.

We take all customer concerns seriously and are here to help.

Thank you,
FanBasis, Inc.

Rated 1 out of 5 stars

Fake eta

Fake eta, Charged 176 € twice, please ne careful, only access uk government page

4 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi there — we’re sorry to hear about the concerns you’ve raised. The activity you described doesn’t reflect how transactions on our platform are processed, and we’d like to review this to provide clarity. Please contact us at support@fanbasis.com
with any details you have so our team can assist you promptly.

We take all customer concerns seriously and are here to help.

Thank you,
FanBasis, Inc.

Rated 5 out of 5 stars

Easy communication and support for…

Easy communication and support for sellers on their platform.

3 September 2026
Unprompted review
Commas logo

Reply from Commas

Hi Amanuel,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Rated 1 out of 5 stars

Wanted an ETA and unfortunately came to…

Wanted an ETA and unfortunately came to Theke page.
Did not get it and they Booker 140 instead of 20£. Twice.
Absolety bullshit

28 August 2026
Unprompted review
Commas logo

Reply from Commas

Hi there. — we understand how concerning double charges can be. Commas is the merchant of record for purchases made through our platform, but the repeated activity you described does not reflect how our system normally processes transactions. We’d like to review this for you as soon as possible.

We have reached out to you directly for more information on this!

We take payment security very seriously and are here to help.

Thank you,
Commas, Inc.

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