I really dislike that I can not speak with a customer service agent, however, ColourTree is very responsive over email. I usually hear back within a couple of minutes. I had to create a purchase a f... See more
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Review summary
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Reviews shaping this summary
Quick response and resolution to issue with shade under warranty. These shades are made of quality fabric in which we've had for years. Thank you for offering the consumer an affordable, custom made a... See more
This company is amazing! Any time we've had a warranty claim they have responded quickly. It is such a hassle free experience! We will recommend Colour Tree for their wonderful products and absolutel... See more
The ordering experience was easy. However, it would have nice to know what was included in the pole kit. I received the order quickly. One pole kit was missing, however. When I contacted Customer Supp... See more
Company details
Written by the company
Turn Your Backyard Patio Into An Oasis Of Comfort And Relaxation. Widest Variety of Sun Shade Sail Colors & Sizes. Lowest Prices Guaranteed. Free Shipping. Special, Custom Sizes. Lowest Price Guarantee. Made In USA. Free Shipping. Styles: Standard, Waterproof.
Contact info
515 Yorbita Rd, 91744, La Puente, United States
- 6265408389
- colourtreeusa@gmail.com
- colourtreeusa.com
4.2
Great
317 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Wonderful and totally easeful
Wonderful and totally easeful, seamless, customer service experience! My shade developed a tear and a replacement was immediately sent through the warranty program. Awesome!
22 October 2025
3.7 to 4.0 star review for ColourTree
I really dislike that I can not speak with a customer service agent, however, ColourTree is very responsive over email. I usually hear back within a couple of minutes. I had to create a purchase a few different custom shade sails. I was pleasantly surprised how fast they were produced and shipped.
10 October 2025
Great Company
Sunshade shipped out very quick and easy to deal with! Would purchase again no doubt! Thanks!!
23 October 2025
Always so easy to reach the folks at…
Always so easy to reach the folks at ColorTree and our clients are always satisfied with their shade features!
23 October 2025
Excellent customer service
The tarp I ordered had a leaking seam. I photographed the issue and sent to the company. They immediately responded and replaced the item. Excellent customer service.
22 October 2025
Great warranty coverage
14 October 2025
FedEx not a reliable shipper
To start with, I haven’t received my package from fedEx because it requires a signature.
Handy information to know up front. Last order was 4 times the size and no signature.
FedEx sent me a voicemail and said to pick it up at Dollar Tree but they didn’t have it.
FedEx said it was out for delivery yesterday but it was not. I called them yesterday and an hour later they called me back and left a message to call them back at a certain number, I did and that number required a code to get through.
This morning I get a text that they will let me know where to pick it up at, so I log onto thier site that they sent and it says it’s being delivered between 10:30 and 2:00 PM.
Well which is it?
Still no product delivered.
21 October 2025
I had a warranty issue which was…
I had a warranty issue which was resolved very quickly and quite satisfactorily.
10 October 2025
Daves place at snug harbor.
their follow up was excellent. They promised they would send out a complete color samples of all colors of shades. Excellent communication va. email correspondence.
16 October 2025
Very happy
The product was exactly what I wanted. We put it up for privacy for our dog. Very sturdy and easy to attach. The 220 gsm was the right choice. Great company.
6 October 2025
I love the fence
I love the fence. It came quickly and was packaged beautifully and really easy to unload and carry into my yard to put it up. There were also more than enough of the plastic ties so if I messed up I could cut it off and use another one without worrying about running out. Double thumbs up!
5 October 2025
No reply from company for return
I wanted to return my two items for a differant color, so I filled out the proper form on the site and sent it in as described. I have not received not one reply, that was about two weeks ago. The items are still in the box and I have no shade. Not happy.
2 October 2025
The prompt and positive response.
Great customer service. Easy to process a replacement.
Thanks.
1 October 2025
Replaced shade with warranty…
Replaced shade with warranty eligibility. Great company.
30 September 2025
Awesome product…
I appreciate the timely delivery and the amazing quality of your fence shade. The brass holes sold me for sure!
5 October 2025
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