Bad Customer service
After using Printerpix for my last 6 books, I decided to try Colorland, Stupidly I ordered my wedding album, 5 copies, paying a premium for the paper, print quality, even had one of them padded, no expenses spared. The tracking is awful, I've had updates stating delivered to London when I live in Sussex? Painful trying to get answers from their website, the phone number doesn't work from mobiles, when I did get through, the chap was no help at all, didn't give me any answers apart from the excuse that the book change couriers and there are multiple tracking entries, he himself couldn't find any answers. He then pointed out that the calendar I order a week after will be with me soon. I said really, I'm asking you about my wedding album and now am very concerned some random dude in London has my photos!! I should have been sending these as Christmas gifts to family, not happening. It was the first and the last time I will use you guys.. Unless by some miracle the books turn up in the next 12 hours.
The website was actually quite easy to use, but your service, communication and customer care sucks.. No idea as of yet what the books look like, I may upgrade my review
9 December 2020
Unprompted review