Collingwood Learner Driver Reviews 

16,799
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,762 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely polite, professional, and patient when explaining policy details. People really appreciate the straightforward sign-up process and the reassuring guidance provided during every single phone call. Some reviewers were not happy with unexpected cancellation fees and extra charges applied after a learner passes their driving test. Consumers also expressed frustration regarding additional policy costs and hidden expenses when updating or ending their coverage. Buyers noted that these extra expenses took away from an otherwise smooth and positive service experience.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional during their interactions. Reviewers... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, highlighting exceptionally... See more

Service

Reviewers highlight positive aspects of service, consistently praising helpful staff and great prices for... See more

Price

Users describe ambiguous interactions with price, finding initial learner policies affordable and... See more

User experience

People report positive experiences with user experience, highlighting straightforward and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If I could put 10 stars I would! The lady i spoke with was absolutely amazing and so understanding and kind. Wished me luck on my driving test and was incredibly helpful. I’ve had bad experiences with... See more

Company replied

Rated 5 out of 5 stars

Abby was really helpful and polite , helped me with updating my account. Thank you Abby and also Collingwood has been really good and gives you time to pay your insurance on time assisting with a free... See more

Company replied

Rated 5 out of 5 stars

I spoke to a lady today, I can’t quite remember her name I think it began with a ‘L’, but she got me sorted really quickly. She even gave me advice about having a paracetamol and two bananas before my... See more

Company replied

Rated 5 out of 5 stars

Today I spoke with georgie she was absolutely brilliant, kind and friendly explained everything perfectly and made the experience very smooth! Honestly chuffed she was the one who took my call after b... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Insurance Broker

About Collingwood Learner Driver

Written by the company

Learner Driver Insurance

We're Collingwood Insurance, an award winning Learner Driver Insurance provider offering Short-term and Annual insurance options.

Our Learner Insurance helps provisional licence holders get extra driving practice in their own car, or in a friend or family member’s car, with no risk to the vehicle owners policy!

With Collingwood there's no black box to install in your car and there's no curfew on when you can learn to drive.

Plus, our insurance covers you to take your driving test in your own car!

Get a quote at the links below and start learning to drive today.

Annual Insurance
Short-term Insurance

Additional benefits of Collingwood Learner Driver Insurance:

  • Free Courtesy Car*
  • Add a Parent or Spouse
  • Accelerated No Claims Bonus**
  • Windscreen Cover*
  • Reduced Excess Using Approved Repairers
  • UK Call Centre
  • Immediate Online Documentation
  • 24 Hour Claims Helpline
  • Flexible Payment Options
  • Optional Personal Accident Cover
  • Optional Breakdown Cover
  • Optional Key Cover


  • *Depending on the level of cover chosen **Terms conditions and underwriting criteria apply


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(16,799)

1,722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful. Really nice to actually speak to a person rather than a robot or try and navigate everything online.

29 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Mrs Horton,

Thank you so much for your kind words!

We’re delighted to hear you had a positive experience and appreciate your feedback.

Have a Great Day

The Collingwood Team

Rated 5 out of 5 stars

Georgie was absolutely amazing

Georgie was absolutely amazing. Full of info and was really helpful. Highly recommend

29 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Harley,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Georgie was able to provide you with helpful advice and support.

If your need any further assistance, please don’t hesitate to reach out.

Thanks again for choosing Collingwood.

The Collingwood Team

Rated 5 out of 5 stars

Jake was very helpful during our call…

Jake was very helpful during our call very patient when I was finding information and very polite made my experience the best it could have been

29 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Cameron,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Jake was able to provide you with helpful advice and support.

If your need any further assistance, please don’t hesitate to reach out.

Thanks again for choosing Collingwood.

The Collingwood Team

Rated 5 out of 5 stars

Nick/Mick was very helpful

Nick/Mick was very helpful, I would recommend this company because of him. Thank you!

29 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Abigale,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Nick was able to provide you with helpful advice and support.

If your need any further assistance, please don’t hesitate to reach out.

Thanks again for choosing Collingwood.

The Collingwood Team

Rated 5 out of 5 stars

thnk for your Services

thnk for your Services

29 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Sava,

Thank you so much for your kind words!

We’re delighted to hear you had a positive experience and appreciate your feedback.

Have a Great Day

The Collingwood Team

Rated 5 out of 5 stars

Very helpful member of staff and very…

Very helpful member of staff and very reasonable cost

29 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Anne,

Thank you so much for your kind words!

We’re delighted to hear you had a positive experience and appreciate your feedback.

Have a Great Day

The Collingwood Team

Rated 5 out of 5 stars

Lovely polite lady very helpful

Lovely polite lady very helpful

29 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Tracy,

Thank you so much for your kind words!

We’re delighted to hear you had a positive experience and appreciate your feedback.

Have a Great Day

The Collingwood Team

Rated 5 out of 5 stars

Spoke to Abigail and she was so lovely…

Spoke to Abigail and she was so lovely and helpful!

29 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi ,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Abigail was able to provide you with helpful advice and support.

If your need any further assistance, please don’t hesitate to reach out.

Thanks again for choosing Collingwood.

The Collingwood Team

Rated 5 out of 5 stars

Abbie was very helpful and polite

Abbie was very helpful and polite. great service well done abbie

29 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Em

Thank you so much for your wonderful feedback!

We’re delighted to hear that Abbie was able to provide you with helpful advice and support.

If your need any further assistance, please don’t hesitate to reach out.

Thanks again for choosing Collingwood.

The Collingwood Team

Rated 5 out of 5 stars

what made you experience

what made you experience? Great? Was the staff that worked there very friendly very polite went out of their way to help me. It was all good. Fantastic couldn’t praise them enough.

28 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Reg,

Thank you so much for your kind words!

We’re delighted to hear you had a positive experience and appreciate your feedback.

Have a Great Day

The Collingwood Team

Rated 5 out of 5 stars

Lez was fantastic helped us step by…

Lez was fantastic helped us step by step checked that everything we was given was ok explained things thoroughly was very patient
A superstar

28 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Parveen,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Lez was able to provide you with helpful advice and support.

If your need any further assistance, please don’t hesitate to reach out.

Thanks again for choosing Collingwood.

The Collingwood Team

Rated 5 out of 5 stars

Excellent Customer Service – Friendly, Clear and Great Value

I had a great experience with Collingwood Learner Driver Insurance. I spoke with Carol, who was absolutely excellent. She was friendly, knowledgeable and took plenty of time to explain everything clearly.

Before I called, I knew very little about learner driver insurance, but Carol answered all of my questions and made the whole process easy to understand. By the end of the call, I felt completely confident that I had chosen the right policy.

The price was very competitive for a year's learner driver insurance. Carol also clearly explained the £40 cancellation fee before I took out the policy, which I really appreciated. Everything was explained openly and honestly, and even taking that into account, I still felt it offered excellent value for money.

I would 100% recommend Collingwood Learner Driver Insurance to anyone looking for learner driver cover. Thank you, Carol, for providing outstanding customer service, you were a credit to the company.

28 July 2026
Unprompted review
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Jane,

Thank you so much for your kind words!

We’re delighted to hear that Carol was able to make the process smooth and straightforward for you.

Getting ready for that first drive is a big milestone and we’re glad we could be a part of it.

If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.

Safe Driving

The Collingwood Team

Rated 5 out of 5 stars

Very helpful over the phone

Very helpful over the phone, explained everything very clearly and made the whole process very easy, great service

28 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Tonya,

Thank you so much for your kind words!

We’re delighted to hear you had a positive experience and appreciate your feedback.

Have a Great Day

The Collingwood Team

Rated 5 out of 5 stars
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Claude

Thank you so much for your kind words!

We’re delighted to hear you had a positive experience and appreciate your feedback.

Have a Great Day

The Collingwood Team

Rated 5 out of 5 stars

KYE was first class

KYE was first class, well informed and able to answer all questions. Polite and mannerly and above all helpful and understanding in all aspect of my insurance requests.

28 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi John,

Thank you so much for your kind words!

We’re delighted to hear that KYE was able to assist you in a polite and efficient manner.

Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.

Kind Regards

The Collingwood Team

Rated 5 out of 5 stars

Knowledgeable and efficient staff

Knowledgeable and efficient staff. Great customer service

28 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day

The Collingwood Team

Rated 5 out of 5 stars

Today I spoke with georgie she was…

Today I spoke with georgie she was absolutely brilliant, kind and friendly explained everything perfectly and made the experience very smooth! Honestly chuffed she was the one who took my call after being very stressed for the past couple of days!

28 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Colleen,

Thank you so much for your kind words!

We’re delighted to hear that Georgie was able to assist you in a polite and efficient manner.

Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.

Kind Regards

The Collingwood Team

Rated 4 out of 5 stars

Carol was so friendly and helpful

Carol was so friendly and helpful

27 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Amanda,

Thank you so much for your feedback! We’re delighted to hear that Carol was able to provide you with helpful advice and support.

If you need any further assistance, please don’t hesitate to reach out.

Kind Regards,
The Collingwood Team

Rated 5 out of 5 stars

All clear insurance good customer…

All clear insurance good customer service prompt very reliable and helpfull.

27 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Anum,

Thank you so much for your kind words!

We’re delighted to hear you had a positive experience and appreciate your feedback.

Kind Regards,
The Collingwood Team

Rated 5 out of 5 stars

Well good service and lovely helpfull…

Well good service and lovely helpfull staff Thankyou rob

27 July 2026
Collingwood Learner Driver logo

Reply from Collingwood Learner Driver

Hi Abigail,

Thank you so much for your kind words! We’re delighted to hear that Rob was able to assist you in a polite and efficient manner.

Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.

Kind Regards,
The Collingwood Team

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