Over-promised, under-delivered, and we did all the chasing
We instructed Collect My Debt in August 2025 to transfer a County Court Judgment to the High Court for enforcement. The underlying claim was a tenancy deposit our former landlord had never protected in a government-approved scheme, as the Housing Act 2004 requires, and then only partially refunded with unsupported deductions. The court awarded us around £5,900. Collect My Debt's role was to obtain the Writ of Control and act as our point of contact with the High Court enforcement agents.
The sales pitch was confident: we were told to expect something in the region of 8–10 enforcement visits. The reality, over the full 12-month life of the Writ, was four. The first visit produced no contact. We then had to ask, and pay an extra fee, for a trace to find an updated address — a step we would have expected the service to drive without us prompting it. Total outlay to Collect My Debt was around £350 to transfer up the Writ, a further £90 that was non-refundable if enforcement failed, and £52 for the address search.
The biggest problem was communication. Updates did not come unless we demanded them. Our assigned contact was repeatedly unavailable for calls and rarely returned messages, so we spent months chasing for basic information about what was happening with our own case. Most tellingly, a part-payment of £1,250 was collected from the debtor at one of the visits, and we only discovered this when we insisted on a written enforcement report and read it there ourselves. Nobody proactively told us money had been recovered.
To be fair, the debtor later obtained a stay of enforcement from the court, and the Writ has since expired; neither of those is Collect My Debt's fault. But the stay came late in the Writ's life, and by then most of the 12 months had already passed with just three visits. A facilitator's job is to manage the process and keep the client informed. We got neither. Look elsewhere unless you're prepared to project-manage them yourself.