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Collecting.com Reviews 

422
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for providing exceptional guidance, a friendly attitude, and highly professional communication throughout the entire auction journey. People buying and selling valuable items deeply appreciate the managed services, noting that everything is handled smoothly and makes transactions feel completely secure and straightforward. However, some people mentioned noticeable issues with product condition, pointing out that items occasionally arrived broken or required unexpected and extremely costly repairs. A few reviewers also felt unsupported when problems occurred, sharing that items unfortunately lacked proper pre-listing checks and reliable authentication measures.

What people talk about most

Service

People report positive experiences with service, highlighting a smooth, seamless, and reliable process from... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, responsive, and... See more

Customer service

Users describe positive interactions with customer_service, highlighting helpful and professional advisors... See more

Product

Clients share ambiguous opinions on product experiences, highlighting both exceptional satisfaction and... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, professional, and seamless process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Watch collecting offers great service and communication with successful buyers. My only recommendation would be for them to be able to arrange freight from the UK to Australia, but now that I've op... See more

Rated 4 out of 5 stars

The auction itself was fine, very clear and once it had finished I did get a bit worried that it would be a hassle. The seller email didn’t work and after a little panic I spoke to the guys at Watch c... See more

Rated 5 out of 5 stars

From the moment I contacted Watch Collecting I was made to feel so welcome and safe. Totally genuine hard working team. I dealt with Jamie who was a very efficient and knowledgeable gentleman. He k... See more

Rated 5 out of 5 stars

Unfortunatley, the seller of the watch I won was dissapointed with the sale price, so, by mutual agreement we decided not to proceed - this is an unusual circumstance, not at all the norm or som... See more


Company details

  1. Auction House

Written by the company

Collecting.com is a global online auction platform for collectible watches, bringing buyers and sellers together through curated, 7-day auctions. Launched in 2021 as Watch Collecting, the platform has grown to more than 400,000 members and achieved over £110 million in sales. Our specialist team is based in the UK, with offices and expertise around the world, sourcing and presenting a broad range of watches to an international audience. Whether buying, selling or simply following the market, Collecting.com offers a secure, specialist-led experience for collectors.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

422 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(422)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, Very professional and excellent communications throughout, Highly recommend if selling or buying - 5 Star service from Marcus.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy newbie

Although I have used their sister company, Collecting Cars this was the first time I have used Watch Collecting. My contact (Jamie) was excellent and very helpful with advice. The photography was good and the whole process ran very smoothly. Well done.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Very good service. Professional and easy. Marcus was very helpful and very responsive. Highly recommend.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

As a first time seller i opted for the…

As a first time seller i opted for the managed service which guided me through the process and my advisor (Mark) was always on hand to answer all my questions. Excellent service throughout and a successful outcome.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Problem resolved quickly

Unfortunatley, the seller of the watch I won was dissapointed with the sale price, so, by mutual agreement we decided not to proceed - this is an unusual circumstance, not at all the norm or something you should expect to happen to you.

After some initial frustrations gettint in touch with watchcollecting.com, they reached out, via phone to handle it quickly and efficiently.

Ultimately,I have no watch, but equally, i haven't lost any money either. The fact they did reach out, an actual human called me, had given me confidence to try the site again in the future.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Smooth transaction, great communication

Great company to deal with. I dealt with Jamie and his communication was spot on from start to finish. Once the sale was ended I received prompt payment from the buyer and it was a very smooth transaction. I would also advise the managed service as the pictures looked great.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Watch Collecting

From the moment I contacted Watch Collecting I was made to feel so welcome and safe. Totally genuine hard working team. I dealt with Jamie who was a very efficient and knowledgeable gentleman. He kept me informed and offered sound advice. Total impressed and will definitely use again to buy and sell.

25 May 2026
Unprompted review
Rated 2 out of 5 stars

They'll want your watch

They'll want your watch, they'll be persistent and the bid will be just north of insulting. Go to Watchfinder or SubDial for a much better deal and service.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, in terms of reliability, trust, and pace.

Jamie was a pleasure to work with, I highly recommend getting in touch with him if you’re interested in buying/selling a watch.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Selling… Fully Managed Service

I opted to sell my watch using the fully managed service, the experience was seamless. Jamie handled everything: coordinating professional photos, writing the description, managing the listing, and providing honest guidance. Jamie was responsive, knowledgeable, and genuinely cared about getting a good result for my watch. Thank you.

22 May 2026
Unprompted review

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