Collar of Sweden Reviews 

I got a martingale collar for my dog on the website it says the collar is adjustable from 38cm to 45cm. I assumed it wouldn’t go any bigger than 45 cm. My dog has a 38 cm neck. The collar arrived very quick and it’s beautiful, however, when the collar is fully relaxed, it goes up to 60 cm large. I had my dog on lead and she stopped to sniff grass so the lead was relaxed when the collar slipped off her head straight onto the ground. I contacted customer service to enquire if I was sent the right size. I was told that the collar should be tensioned by the lead at all times otherwise it would slip off. I asked if I could either send it back or exchange it I was told no because it was a sale item. I was told that I would be offered a ‘great’ deal so I could get another collar. The great deal was like less 20% off plus postage. Again, the collar is great but the information on the website is not accurate. I would not have got a collar that it’s nearly twice the size of my dogs neck. Very disappointing and I feel mislead. The collar is not safe to use as I will not keep the leash tensioned at all times for the collar not to slip. I’ve owned martingale collars from different brands and never had this issue. I know they are suppose to tighten when tensioned but they should not slip off when relaxed.

Customer service is unreal in this company. If I could rate them higher, I would! So responsive and if there are any issues they sort it immediately with great communication. My order got lost which was no ones fault and I had it within a few days after contacting them. I adore the products and will 100% be buying again! Amazing quality, amazing company!

Absolutely in love with the beanie I ordered! It's warm and beautiful, and I'm obviously a fan of the design.
Additional five stars for the customer service - my order was lost on the way and they were very attentive and helpful with sorting it out. Highly recommended!

“I couldn’t be happier with my purchase from Collar of Sweden! 🐾 The quality of their collars is absolutely top-notch – durable, stylish, and super comfortable for my pup. I love the sleek Scandinavian design that makes my dog stand out wherever we go. 🌟 Plus, their customer service is fantastic, ensuring a smooth and enjoyable shopping experience. Highly recommend to anyone looking to combine functionality and fashion for their furry friends!

Amazing company, fantastic customer service and extremely quick delivery to the UK. I made an error with my order and the staff were able to quickly resolve the issue. Fabulous, thank you!

I got several collars and a walking bag few weekend ago, and I can tell that I love all of them ! Perfect service and very good quality products I recommend 100%. Would definitely order again.

Great product, just like describe.
Very comfortable and awesome.
Thank you guys, I love it

Gorgeous products and fantastic quality! Ordered their socks and they were delivered to Ireland within 3-4 days. Will definitely be ordering more!!!

Helpful guide, quality collar

Their collars look so beautiful! Also the guys working there are so kind and friendly! They helped me with a return shipping and they send me the right product helping me with the right size! So happy to know Collar of Sweden!🩷

Nice and friendly company with great products and customer service 👌🏼🐶

Awesome, stylish and very durable collars.
I have 2 collars from Collar of Sweden, one of them for more than 5 years and both still look like new. I love the colors and especially the gold accessories which are usually hard to get. Plus the wide type is a must have with IGGY.
Additionally, the customer service is also very nice and helpful.
10/10 would recommend!

Love the vegan collars. Great quality und fabulous colours. I have all of them for my italian greyhounds 🤩🤩🤩

WOW WOW WOW! We are obsessed with this brand, from collars and leads for the pups to accessories for myself can't beat it! The quality of the collas and leads are superb. I've got a few caps and some socks for accessories for myself and they're all such high quality. Highly recommend.

It’s a gorgeous gift. Totally in love

Me AND my dog loves Collar of Sweden! We still have and use our first collar and leash that we bought back in 2020 and it's still in shape even though we've put it through a lot. Bathed in the ocean on multiple occasions (salt water), played in mud and sand and so on. We've had fun and have been stylish at the same time 😅 Highly recommend!

Bought a collar and a leach for my puppy. After only a couple of weeks I noticed the bad quality as the color of the collar showed cracks, and the structure of the leach broke down.
It doesn't have a nice feeling to hold it, and it's very slippery.
Unfortunately, I would not recommend COS.

STAY AWAY / WE LOST A LOT OF UNNECESSARY MONEY !

We ordered several collars because we were unsure of the size despite measuring. So we wanted to return several collars. It then started with the fact that we had to write an email to the store/the owner for a return, which I always find very questionable.
David then explained to us that it was not possible to return customized products.
I was blindsided as we had ordered for quite a lot of money and I would never have placed the order had I been aware that I was ordering “customized” collars.
While searching for this information regarding
1. the “customized” products, I never found it (!) and
2. regarding the return policy, I had to click through the homepage for a long time to finally find information in ONE SENTENCE in the so called return policy.

To me, this resembles a dubious scam that forces people to spend a lot of money due to a lack of information.

I wouldn't order here on principle - there are so many other great stores that proactively and honestly inform their customers OR have a good customer service.

The collar looks great, and the quality seems fine so far, but I'm giving it one star due to the lack of clear information regarding the refund policy for customized items. This crucial detail is buried in the policy section and not mentioned in the product description, making it hard to find. Sadly, after a long and frustrating email exchange, we did not get our money back. A disappointing experience and definitely not satisfactory customer service.