They tell you they will deliver then never turn up - so you spend the whole day waiting. But according to the tracking service, they claim to have tried to deliver the package. So they are both... See more
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The parcel was delivered on the day. I wish the use of the website was as easy as the delivery. The service could be improved if Colis Privé gave a narrower time frame eg say in the morning or in the... See more
Colis prive should be avoided at all cost if you live in Hasselt. They never attempt delivery inside the city center and just lie to the vendors about it. Amazon is already looking at the behaviour o... See more
Parcel delivered promptly by courier driver who was polite and courteous. Kept informed by email as to when to expect delivery. Excellent service. Thank you.
Company details
Written by the company
Créé en 2012, Colis Privé est devenu le premier opérateur postal privé en France. Spécialiste B2C des livraisons de colis à domicile et en relais, l’entreprise propose un portefeuille complet de solutions de livraison adaptées aux besoins du e-commerce, avec des délais de 24H à 48h. Depuis 2022, Colis Privé est sous la gouvernance de CEVA Logistics, filiale logistique du Groupe CMA CGM
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3.5
Average
172K reviews
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Absolute trash delivery service
Absolute trash delivery service, they never call or text you and then show a failed attempt to deliver. You ask to drop the colis in a self pick-up location, they don't even know their OWN chosen pick-up locations they SHOW AVAILABLE on their website are temporarily closed. Then they send back your parcel to the sender without ever calling you. And you can't do nothing, they just tell you to contact the sender. TRASH COMPANY AVOID AT ALL COST.
16 July 2026
Unprompted review
My son went to pick up the parcel for…
My son went to pick up the parcel for me with no problem.
14 July 2026
You don't get what you pay for!
Even though I pay to be delivered to my front door, every now and then they leave it at the pick up point. Their excuse is that nobody was home but there is always someone home. So they are lazy and just take all the packages there and leave them to be picked up. Terrible service. Had to carry heavy mirrors many blocks... and paid extra for home delivery never getting my money back.
Usually it's used by DHL or UPS. They should switch to another company!
12 June 2026
Both parcels came together
Both parcels came together, which was good for you too, and a lovely surprise for me!
13 July 2026
Delivered on time in good condition
Delivered on time in good condition, no fuss, no problems.
12 July 2026
Went straight to a collection point instead of my home
There was not attempt to deliver the parcel to my home, where I was sitting all day waiting for it. In the late afternoon I got an email that the parcel had been delivered to a collection point on the other side of the city from my home. To pick it up would require an Uber, or various modes of transport across the city.
They had the nerve to say they had made an attempt at my home. If this is so, why did they not leave a notice? Obviously the driver was overworked, or just lazy, and didn't even come to my part of the city.
7 July 2026
Unprompted review
The worst ever
The worst ever! And i have still not got my package. I was home all the time, but they kept sending emails that they can't deliver. But they never came or called!! And now they dropped it off at the worst pickup point for me, and when i went to get it walking 16 mins in 37° the point is closed due to technical issues. I might never order from Sephora if they keep using this service.
11 July 2026
Service impeccable 😊
11 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Colis Prive have failed to deliver my…
Colis Prive have failed to deliver my package THREE times over the last 5 weeks. Three scheduled dates, three days of waiting at home, no show every time. I have cancelled the order from Hexclad because this cowboy outfit cannot or will not fulfill their one and only job.
6 July 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please feel free to visit our help section: 👉 https://colisprive.fr/
Thank you for your feedback,
At your service!
Could not be worse
They have one job. Delivery the packages to homes. And they fail more than 99% of the time
3 July 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please feel free to visit our help section: 👉 https://colisprive.fr/
Thank you for your feedback,
At your service!
My parcel was stated as delivered but it was not
My parcel was stated as delivered, although it was not, and i am absolutely sure about that. No messages, calls, etc. I've placed a reclamation and still pending for response for 4 days...horrible delivery and no line for customer service.
29 June 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please feel free to visit our help section: 👉 https://colisprive.fr/
Thank you for your feedback,
At your service!
Simple et Efficace
29 June 2026
Godd communication and speedy delivery…
Godd communication and speedy delivery to advised times
28 June 2026
Dreadful company
Bought items from Amazon (€200 worth). I had all the messages to say it’s coming and when to expect it. 1240pm comes the message ‘We attempted delivery’. No they did not. That is a lie. I was waiting in my garden. There was no van that was there at that time. I pay for Prime and that allows set delivery dates. Twice no in 10 days delivery companies have lied about trying to deliver.
Further proof that Amazon in France is hijacked by useless French delivery companies who hire drivers that when it’s nice weather or late pm decide to just call it a day. That is not a professional service and I suggest avoiding Colis Prive
27 June 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please feel free to visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
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