VISASQ/COLEMANReviews 

279
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from setting up profiles to connecting with companies. Many people appreciate the smooth and problem-free interactions, highlighting the quick response times and effective communication from the team. However, some customers also noted issues with the payment process, experiencing delays, unexpected deductions, or even non-payment for completed work. A few other people also felt that the initial consultation process could be disorganized, leading to wasted time and frustration.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the team's professionalism,... See more

Service

Customers consistently note positive experiences with service, often highlighting the seamless and... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and calling it an... See more

Customer service

People report positive experiences with customer service, highlighting the smooth consultation process and... See more

Payment

Customers had ambiguous experiences with payment, with many reporting significant issues such as unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The meeting was very well coordinated by Coleman. I received the Outlook invite for the Zoom meeting well ahead of the meeting time and reminders. Included with the invite was a recap of the questionn... See more

Rated 5 out of 5 stars

Great communication from the team when looking for me for a consultation job. The invoice followed through right after the meeting. Payment takes around 10 to 15 WD. Good experience. Sounds fishy, b... See more

Rated 5 out of 5 stars

I chose to be exclusively on Coleman because i value quality over quantity, and it is the only expert network that actually delivers that. Most of their clients demand high expertise but they are wi... See more

Rated 5 out of 5 stars

Very easy to set up your profile, provide your availability, and connect with companies in need of your input. The interview system works well. Love that I can set my own hourly rate.


Company details

  1. Information Service

Written by the company

VISASQ/COLEMAN was established in 2021 as a partnership between Asia’s top expert network firm, VISASQ and Coleman Research, a trusted expert service provider with more than 20 years of global experience. Our goal is to provide global leaders and business investors with the expertise needed to make better decisions. There are barriers to knowledge and our mission is to remove them – with a global platform for the direct and rapid exchange of critical insights.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

279 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(279)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sounds fishy, isn't fishy

Great communication from the team when looking for me for a consultation job.
The invoice followed through right after the meeting. Payment takes around 10 to 15 WD.
Good experience. Sounds fishy, but isn't.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

REVISED REVIEW

I previously left a critical review after a negative experience where I spent well over an hour on a survey that suddenly disqualified me at the very end, despite showing as complete.

VISASQ reached out to me directly to resolve the matter, and I want to acknowledge the way this was handled. The representative I spoke with was exceptional! Respectful, authentic, and solution-oriented. He assured me I would be paid and explained clearly how the process works (including how and why rare late-cancellation errors can still happen).

What impressed me most was the professionalism and dignity he brought to the call. Rather than dismissing my concerns, he listened, explained transparently, and welcomed the broader industry observations I shared. It turned what started as a frustrating situation into a constructive conversation.

Mistakes happen in any business, but how a company responds is what sets it apart. VISAQ/Coleman earned my respect by resolving this properly and showing that they value both their advisors’ time and their feedback.

19 August 2025
Unprompted review
VISASQ/COLEMAN logo

Reply from VISASQ/COLEMAN

Thank you for your time completing this review and providing feedback! We would like to further discuss the matter with you to provide a deeper explanation of our processes and their timelines to help ensure a better outcome moving forward. Please let us know if you have time to discuss in further detail at MemberServices@colemanrg.com.

Rated 1 out of 5 stars

Avoid - not worth the wait

Avoid - not worth the wait. Completed a survey around 1 month ago, was told it would take 15 business days which is much longer than equivalent research firms but ok. After that time elapsed, was told to wait another 15 business days.

8 September 2025
Unprompted review
VISASQ/COLEMAN logo

Reply from VISASQ/COLEMAN

Hi Jonathan,

I am confirming that we are working directly with you via email on this matter.

We apologize as there seems to be some confusion.

We do want to re-state that all surveys must be reviewed for data quality and some surveys need to be fully closed out before VISASQ/COLEMAN begins processing payments, resulting in an average payment time of 15 business days. We do our very best to make this clear and even post this information within surveys.

We do hope that you reconsider your review as we have been very responsive on this matter and have provided the payment timelines up front. I can also confirm that your payment will be delivered within the general timeframe we advise.

Please let us know if you have time to discuss in further detail at MemberServices@colemanrg.com.

Rated 5 out of 5 stars

My experience with Coleman (VisasQ) was…

My experience with Coleman (VisasQ) was smooth, professional, and transparent from start to finish. The communication from the project manager (Angie) was prompt and clear, and the consultation process was well-structured.

I really appreciated the clarity on the topic beforehand, the fair and timely confirmation of consulting fees, and the quick invoice process. It felt good to be respected for my domain expertise, and I would be happy to collaborate on future projects.

What Coleman does well is treating experts with professionalism, ensuring clarity in expectations, and maintaining a transparent and respectful process — which builds long-term trust.
I’d definitely recommend Coleman to other professionals in the insurance consulting space.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Unacceptable delay in getting paid

I took a survey and after 4 weeks I have’t received my compensation yet. If compared to similar companies (Arbolus, Dialectica, GLG, Ivy Exec) they are by far the worst.

Thank you for the reply.
I already had an extensive exchange of emails with your Operations Manager.
My final comment is that if Coleman are happy with the timing of their payments, as a member of Coleman network of experts, I am definitely not.

9 July 2025
Unprompted review
VISASQ/COLEMAN logo

Reply from VISASQ/COLEMAN

Thank you for your time completing this review and providing feedback! We would like to further discuss the matter with you to provide a deeper explanation of our processes and their timelines to help ensure a better outcome moving forward. Please let us know if you have time to discuss in further detail at MemberServices@colemanrg.com.

Rated 1 out of 5 stars

POOR CUSTOMER SERVICE



Title: Unprofessional Service and False Claims

I had a disappointing experience with Coleman Research Group. Despite my professional conduct, they falsely claimed my consultations were unsatisfactory. Their issues stemmed from poor customer service and mismanagement, not my performance. I also had concerns about their handling of personal data and transparency. I cannot recommend their services.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Good Engagement

This is my first experience with VISASQ/COLEMAN and it was what I would expect from a company who works with consultants, professional and easy to engage. Their vetting process was seamless and my background was matched well with the client's needs. I look forward to working with this firm in the future.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

My first conseling experience

This is my first time collaborating with VISASQ/COLEMAN, the overall process is quite smooth and delightful. Wayne Chan reached out to me regarding the feasibility of providing consultation. He explained to me the questions I was concerned about with quick response, as a result his customer and I think it will be productive. He also reminded me that I might face ID verification issue and then helped me solved the problem, he's great.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Start

I have only just recently done some work for Visasq/Coleman, however, the experience has been better than expected. The initial vetting process has been straightforward, the scheduling has been easy to set up, interviews have been as expected or better and payment has been quicker than anticipated.

I am looking forward to more opportunities to work with Visasq/Coleman and their clients.

9 May 2025
Unprompted review
Rated 2 out of 5 stars

I’ve had two engagements with this…

I’ve had two engagements with this organization so far, both poor. The first I was contacted with an “URGENT” client need, and so I promptly followed up and completed their questionnaire, and the client manager has not responded since.

The second engagement I followed up with some questions and never heard back.

2 May 2025
Unprompted review
VISASQ/COLEMAN logo

Reply from VISASQ/COLEMAN

Thank you for your time completing this review and providing feedback! To better understand what happened in the process, we would like to further discuss the matter with you to help ensure a better outcome moving forward. Please let us know if you have time to discuss in further detail at MemberServices@colemanrg.com.

Rated 5 out of 5 stars

Follow up on first Call

Rachel and Jack made the process very simple. Helpful reminders prior to the Call and then great follow up post-call. The consultation went smoothly and was an engaging discussion.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Partner for Expert Engagements

Sydney was proactive, responsive, and ensured a seamless match with the client. She communicated clearly throughout and handled all logistics efficiently, she's a great partner for expert calls.

23 April 2025
Unprompted review

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