I have a problem with Cole Haan. I can’t stop buying them !! Recent purchase order #UK45015- Men's ØriginalGrand CitySpectre Chelsea Boots have been added to the now huge collection I’ve acqu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have own 3 pairs of Cole Haan shoes and 1 pair of Cole Haan boots. They look amazing and are so comfortable to wear. The technology used in manufacturing the soles makes them really great to walk... See more
Company replied
Item was delivered very quickly. Did send back as too big, but they were lovely quality, returns process simple to follow and free to return. Once again placed another order, once again quick deliver... See more
Ive recently purchased the Men's GrandPrø Luxe Slip-On Trainer in blue and i love these trainers. Look smart and really comfortable. I'd say that the sizing is slightly larger than expected as woul... See more
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Company details
Written by the company
Cole Haan is a global performance lifestyle brand serving always-connected, active professionals with innovative footwear and lifestyle accessories. With a 90-year heritage, Cole Haan infuses its products with time-honored craftsmanship and modern innovation, making footwear and lifestyle accessories that customers wear from work, to workout, to weekend. Cole Haan’s mission is to inspire customers to live extraordinary lives.
Contact info
Suite 1, 3rd Floor, 11-12 St James Square, , SW1Y 4LB, London , United Kingdom
- contact@colehaan.co.uk
- colehaan.co.uk
4.6
Excellent
679 reviews
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Replied to 70% of negative reviews
Typically replies within 2 weeks
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Great quality shoes (very comfy)
Great quality shoes (very comfy) & the delivery was very quick.
3 January 2026
Unprompted review
Amazing experience from start to…
Amazing experience from start to finish. A fantastic website with a great selection of trainers. The ones I bought were delivered very quickly.
31 December 2025
Unprompted review
Great shoes, great company!
Superbly comfortable, stylish shoes for all occasions! Brilliant service and very responsive team to resolve any issues (like me inadvertently ordering the wrong size!) I don’t think I’d bother looking at other shoemakers!
29 December 2025
Unprompted review
Top customer service amazing trainers. ⭐⭐⭐⭐⭐
So impressed with the customer service. Bobby who replied to us was super helpful and insured that my husband‘s trainers arrived in time for Christmas. He absolutely loves them and we will be buying more in multiple colours.
Order number UK47420 
27 December 2025
Unprompted review
Shoe size parameters at colehaan are a major blunder
Much as i found the shoe soles very comfortable,when i have purchased them,i was misled by your size comparison between EU,UK and usa's sizing.
UK size 9 not being available i remember having read that usa size 10 is the equivalent of UK size 9..it is not,so i am walking with a size bigger shoes that makes me look awful.
I will never buy shoes from yankees ever again!
10 December 2025
Unprompted review
Reply from Cole Haan UK
Hello Giampiero,
Thank you for taking the time to share your feedback, it is greatly appreciated. We are sorry to hear that you were left disappointed with your experience with our shoes and the ordering process.
Please note that we offer UK and EU sizes as equivalents to our US sizes. For men’s shoes, a UK 9 is a US 10, so if the UK 9 was sold out, the corresponding US 10 would also have been unavailable. Is it possible that you purchased a UK 10 (US 11), hence why the shoes felt a bit large for you?
Regardless of this, we hope you were able to take advantage of our free returns and receive a refund. If you need help with this, or with sizing in the future, feel free to get in touch with us at contact@colehaan.co.uk where we're always happy to assist.
Many thanks,
The Cole Haan UK Team
Moe’s
Cole Haan is a very nice product with a nice quality and design, very comfortable, good service and deliver in time, i recommended without hesitation.
19 December 2025
Unprompted review
Fourth pair! I love them.
I love Cole Haan shoes, my zerogrand trainers are going strong after 3 years! I put them in the washing machine and they are as fresh as new. I’ve now got 4 pairs of various styles and about to treat myself to summer sliders. The make and sole technology is incredible- perfect for long days walking and super stylish too.
15 December 2025
Unprompted review
I’ve not got 3 pairs of Cole Haan…
I’ve not got 3 pairs of Cole Haan shoes. They are the most comfortable shoes Ive ever worn and are dead stylish too 👌
18 December 2025
Unprompted review
Smart shoes, well made and look / feel great
Great range of smart men’s trainers, looked rounds lot of sites for a pair I really liked but kept coming back to Cole Haan. Had my size in stock and speedy delivery. Love the look, they go with everything. I will definitely be buying another pair very soon!
4 December 2025
Unprompted review
I am a big fan of Cole Haan shoes
I am a big fan of Cole Haan shoes. The sizing is perfect, not too small not too big. The shoes are always comfortable. The style works for me because I commute 2 hours per day and need something smart but comfortable. These fit the bill. I bought chukka style boots with the sneaker sole. I am at an age where comfort matters. This is comfort. Happy customer. UK46771
8 December 2025
Unprompted review
Reply from Cole Haan UK
Hello!
Thank you very much for taking the time to share your experience. We are pleased to hear that you're loving the shoes and that they serve as a good companion for your day to day routine. A two hour commute calls for something smart that still feels good to wear so it is great to know that the chukka has been the right choice for you!
We appreciate your kind words about comfort. It is an important part of what we aim for and it is good to know these have made a difference for you.
Thank you again for your feedback and for your support. We hope your new pair continues to serve you well and we look forward to seeing you online again in the future.
Warm regards,
The Cole Haan UK Team
Reply from Cole Haan UK
Hello Ernie,
Thank you for taking the time to share your thoughts. We're delighted to hear that you're loving the product and had a great delivery experience!
We look forward to seeing you online again.
Many thanks,
The Cole Haan UK Team
The prompt delivery
The prompt delivery. I love my trainers they are like wearing gloves. I wish they had them in white.
5 December 2025
Unprompted review
Reply from Cole Haan UK
Hello Nicola,
Thank you for taking the time to write this. We're happy to hear that you're finding the trainers so comfortable and that you had a quick delivery.
Many thanks for your feedback - we really appreciate it!
Warm Regards,
The Cole Haan UK Team
So comfortable!
Order UK46478
I have been buying Cole Haan shoes in California for many years as they fit me perfectly and I always find them comfortable. I still wear them even the ones that are over 10 years old. I buy their white trainers every year there. My husband bought me some ankle boots from the UK site. He is a fan too. They arrived quickly but I had to go down a size as the site said 9.5 was a uk7 but were too big. Anyway the size 9 were perfect. When I saw the tall ones at an excellent discount I bought them and a pair of socks. However they were really stiff and too wide. I was really disappointed and have returned them as they hindered my knee bending. I was also sad to see the socks full price in UK was £24 but were marked $18! That’s a big mark up. Maybe I shall just have to but in USA. The discounts are fabulous there too.
Please check your sizing as I’m sure it can’t just be me. The service was 5* with extremely quick delivery and free returns.
24 November 2025
Unprompted review
Reply from Cole Haan UK
Hello Dawn,
Thank you very much for taking the time to share your feedback. We are pleased to hear that you have enjoyed Cole Haan shoes for many years and that your recent delivery arrived quickly, although we are sorry that the fit and comfort of the tall boots were not right for you. We appreciate you returning them and we are glad the returns process was smooth for you.
We also understand your concern regarding sizing. We understand that our sizing can be quite different - if you ever need any recommendations, feel free to get in touch with us at contact@colehaan.co.uk
Regarding the socks, pricing can differ between regions, though we truly value your feedback and will be reviewing this.
Thank you again for your kind words about our service, we hope to see you online again in the future!
Warm Regards,
The Cole Haan UK Team
Wow, amazing shoes, and the style incredible
I have few of those shoes, and I love the style and comfort, is like walking on top of my bed, soft, really soft ❤️
1 December 2025
Unprompted review
Reply from Cole Haan UK
Hello Ricardo,
Thank you so much for your lovely review! We are delighted to hear how comfortable you find your shoes. It means a lot to know they feel as soft and supportive as you described.
Many thanks,
The Cole Haan UK Team
Excellent service
Excellent service. Product delivered on time. No issues. Very satisfied with the ordering process and my purchase.
25 November 2025
Reply from Cole Haan UK
Hiya Vasileios,
Thank you so much for your review. We are very pleased to hear that your order arrived on time and that everything went smoothly. It is great to know you are satisfied with both the service and your purchase.
If you ever need any assistance in the future, we are here to help!
Many thanks,
The Cole Haan UK Team
High-quality
High-quality, comfortable shoes, and the best part is when there are discounts and they add an extra 10% on top of the sale. Comfortable and stylish shoes. Thank you, Cole Haan.
13 November 2025
Unprompted review
Reply from Cole Haan UK
Hi Fahad,
Thank you for your wonderful review! We are delighted to hear that you enjoy the quality, comfort and style of our shoes - and that our discounts have been a nice bonus.
We appreciate your support and look forward to helping you again in the future.
Many thanks and all the best,
The Cole Haan UK Team
Your delivery service was amazing
Your delivery service was amazing! I received the shoes within 24 hours of ordering! And also the returns were super easy.
I did struggle with the sizing. Even though you make it clear, it somehow isn't clear and I find I have to triple check to make sure I order the right size.
25 November 2025
Reply from Cole Haan UK
Hello Susan,
Thank you for your lovely review! We are glad to hear that your delivery arrived so quickly and that the returns process was easy.
Many thanks for your feedback on our sizing. Even with guidance in place, we understand that it can still feel confusing. If you ever need help choosing the right size, feel free to get in touch at contact@colehaan.co.uk where we will be happy to assist.
Many thanks!
The Cole Haan UK Team
Treat yourself to a pair of Cole Haan’s.
Ref Order Nos UK45995 & UK45371
Was so impressed with the fit and comfort of the Grand Pro Angleace Trainers that I bought a pair of Zerogrand shoes as well. Superbly light & comfortable, they are like walking on air.
Bought my first pair of Cole Haan shoes in the USA in 1995, so glad I did.
1 December 2025
Unprompted review
Reply from Cole Haan UK
Hello Lee,
Thank you for your lovely review! We are delighted to hear that you loved them enough to pick up another pair and that they feel comfortable and light to wear.
It means a lot to know you have been with the brand since 1995. We appreciate the continued support and are pleased the experience remains a positive one! We look forward to seeing you online again in the future.
Many thanks,
The Cole Haan UK Team
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