We received a voucher as a Christmas present. Ordering and delivery process was flawless. Lots of great products and producers, in particular Peter Boucher butchers, their meat products We ordered w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have ordered more than once from CoLab as we love the Ginger and Prawn Dumplings, the service is great,fast turnaround time, highly recommend.
Company replied
We ordered three ready meals and some other produce. Bar Lourinha's chick peas with spinach wee good. The duck red curry was tender and flavoursome but there were just three half cherry tomatoes in th... See more
Co-Lab Pantry have a large (and delicious) variety of products! They are always adding new products to their site, which keeps it fun and exciting. Great customer service and prompt delivery. The... See more
Company details
Written by the company
A 24/7 online destination for ready-made meals, drinks, pantry staples & produce from restaurants, cafes & bars - in 1 order. Delivering to homes across Australia.
Contact info
3042, Keilor Park, Australia
- support@colab.com.au
- colabpantry.com.au
4.0
Great
254 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order, quick to dispatch and arrive. Recipients very pleased with their gift. Thank you.
12 July 2022
Reply from CoLab
So pleased we could help you make someone's day, Shirley :)
Happy with our grocery items
We were happy with our grocery items that we purchased from Co-Lab and would order again another time.
8 July 2022
Reply from CoLab
Amazing, we look forward to delivering you some amazing products again son!
Reply from CoLab
Glad to hear it! Thanks Mark!
Didn’t get the food on time when I…
Didn’t get the food on time when I ordered for it to be delivered… got there 4 days later. Never heard anything from you guys when I tried contacting. Pretty disappointed.
3 June 2022
Reply from CoLab
Hi Brodie, Thank you for reaching out and I am sorry to hear about your experience! I have taken a look at our systems and can't see any inbound contacts with your name or email on them. I will ask our support team to reach out and do what we can to resolve your concerns.
Great concept but some past or close to best before
Love the concept - how we some items had already passed best before or were was close to.
Otherwise happy with the products
3 June 2022
Reply from CoLab
Hi Bronwen, Thank you for reaching out, we're glad to hear you liked our offering. We've passed on your feedback to the vendor directly and are working with them to ensure some better processes, and getting you fresher food next time!
Great products and service
Great products and service. I wanted a little gift note sent with the package and it was kindly organised for me.
25 May 2022
Reply from CoLab
Glad to hear you had a great experience, Natalie!
They didn’t have all the meals that I…
They didn’t have all the meals that I had ordered ,there were 3 no longer available
16 May 2022
Reply from CoLab
Hi Vanda, We are sorry to hear about your experience. Please feel free to get in touch via our website or support@colabpantry.com.au to let us know what meals you were looking for and we can update you about what supply we can get!
Reply from CoLab
Happy to help, Thomas!
Great products with secure packaging
Love the items I purchased - so much better than anything I find at my local supermarkets! Will definitely look to stock up through CoLab Pantry when I run out!
12 May 2022
Reply from CoLab
We love to hear it! Thanks Bailey!
Support makers
I really enjoyed the artisan products and I like to support local makers. They are top quality! And arrived in no time too.!
4 May 2022
Reply from CoLab
We love to hear it, Jo!
Inadequate packaging lead to a smashed…
Inadequate packaging lead to a smashed bottle. I'm still waiting to hear back from customer support
3 May 2022
Reply from CoLab
Hi Chris, Thank you for reaching out and we're sorry to hear about the broken bottle. Confirming we have ordered a replacement to be sent to you yesterday so it should be on its way shortly. We've also taken the packaging feedback on board as we're continuously looking to improve our offering!
Always good communication from co-lab…
Always good communication from co-lab pantry - v happy w this service - thanks!
27 April 2022
Reply from CoLab
We love to hear it, Thanks Lucinda!
Excellent customer service and product…
Excellent customer service and product range. Would shop here again!
15 April 2022
Reply from CoLab
Glad to hear it, thanks for the feedback, Maddison!
Great company with quality products
Great company with quality products. Tastes amazing. Looking forward to trying more products
30 March 2022
Reply from CoLab
Thanks Daniela for the great feedback, we look forward to getting goods to you again soon!
Fantastic customer service with quick…
Fantastic customer service with quick responses and resolutions to requested changes! Excellent variety of products!
30 March 2022
Reply from CoLab
Thanks Becca, glad you had a great experience with us. Looking forward to getting goods to you again soon!
I am still Waiting for my ORDER!
22 March 2022
Reply from CoLab
Hi Pamela, I'm sorry to hear about your poor experience waiting for your order. I can see your order has been refunded. Apologies for the delay in responding here. Please reach out if we can assist further.
Fruit & vegetable box we received had…
Fruit & vegetable box we received had off / mouldy food therefore the whole box was used for compost. Very disappointing but
9 March 2022
Reply from CoLab
Hi Sarah, I'm sorry to hear your fresh fruit and veges were mouldy! Let me arrange a refund for you. We will also be passing on the feedback directly to the vendor as this isn't the experience we want anyone to have!
Incorrect & Out of date meals
Incorrect & Out of date meals.
We were delivered 2x out of date meals and one non-vegan meal in lieu of a vegan meal. Whilst these meals were happily replaced we waited over a week and a half for replacement meals.
7 March 2022
Reply from CoLab
Hi Ali, thank you for the feedback, I'm sorry to hear about your initial experience, but glad to hear you received appropriate replacements. We'll take this on board and do what we can to review our processes to ensure this kind of thing doesn't happen again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.