Very easy to use interface. Clean and not busy. Price is GBP which is helpful for UK traders. Had an issue with a computer glitch recently, but sorted it out quickly, efficiently and fairly.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having used Coinpass for the past 3 years I’ve bought, sold and transferred crypto assets many times. I’ve found the platform reliable, easy to use and it’s improving with each upgrade. I’ve also con... See more
Company replied
My deposit took over one hour to register on Coinpass. Everything else fine, bought XRP, wudda got 4 more XRP on Binance but the banks have blacklisted Binance as they can't cope with the competition... See more
I rarely leave reviews but I can honestly say Coinpass has been excellent to use. The platform is clear and simple to use making it beginner friendly, but the customer service is what really set it a... See more
Company details
Written by the company
Cryptocurrency Trading Exchange & Investment Platform
Contact info
Dashwood House, 69 Old Broad St, London, EC2M 1QS, London, United Kingdom
- support@coinpass.com
- coinpass.com
You should know
4.7
Excellent
106 reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
traferred money from UK bank account…
traferred money from UK bank account and it reflected straight away. was able to purchase crypto within minutes
9 November 2021
Reply from coinpass.com
Amazing MShep,
Glad to hear you're happy!
Keep stacking sats
Reply from coinpass.com
Thanks for the kind review
Very high trade fees.
Very high trade fees.
Cost me 0.0005 to send 0.001 bitcoin..
Rough.
App works though if that helps?
3 November 2021
Reply from coinpass.com
Hey JM,
Our fees for all trades and fees are listed here: coinpass.com/fees
Our trade fees are 50% cheaper than coinbase and match the industry standards for withdrawals. This is the same fee you'll see on Coinbase, Binance and many other exchanges.
If you'd prefer a trading experience, i'd recommend upgrading your account to coinpass Trade to take advantage of the 0.35% trading fees.
coinpass.com
Very easy process to sell and funds
Very easy process to sell and funds transferred almost instantly.
14 October 2021
Poor customer service in the way the…
Poor customer service in the way the speak to you and its been 2 days and still not got my money back
14 October 2021
Reply from coinpass.com
Hello coinpass user,
We're sorry you had such a poor experience taking funds back to your bank account from our platform.
We're working with out support team staff to ensure clearer communication in the future.
Great service and Trusted and safe.
11 October 2021
Reply from coinpass.com
Thanks Declan
Keep stacking sats
Very happy with my experience
Very happy with my experience. Good user interface, easy transactions. Best of all, superb customer service - much better than other exchanges
8 October 2021
Reply from coinpass.com
Thanks Jaynes
Keep stacking sats!
Great company
Great company. Best crypto exchange I’ve used. User friendly, very good customer service
6 October 2021
Reply from coinpass.com
Amazing to hear Anthony.
Keep stacking sats!
Outstanding exchange 👏 👌🏿
1 October 2021
Reply from coinpass.com
Thank Mas
Hope you're keeping well with your crypto trading
Reply from coinpass.com
Thanks Keith
Hope you're keeping well
Keep stacking sats!
Seems to be a good British platform…
Seems to be a good British platform passed by FCA regulations .
Going forward a tutorial would be an helpful tool.
So far though very good.
1 October 2021
Easy account to set up and simple to…
Easy account to set up and simple to use. Great customer service and support too. FCA approved and will add more coins soon,
6 September 2021
Poor 3 day no reply from support
Poor 3 day no reply from support. Xrp will not send, standard drop fee 0.25 no you charge 1 xrp and still cannot send
6 September 2021
Reply from coinpass.com
Hi Devern,
Apologies for your poor experience.
We can't find any support ticket from your email address on our system.
Please email support@coinpass.com directly and we can help resolve your issue.
Coinpass is a fantastic company
Coinpass is a fantastic company. Deposits & trades are executed are done in just a touch.
All transactions are very clear in the app.
4 September 2021
Reply from coinpass.com
#ThumbEmoji
Great to hear
Good uk based & regulated exchange with…
Good uk based & regulated exchange with really quick good customer service
4 September 2021
Reply from coinpass.com
Thanks Gary!
Bugs bugs and more bugs
Terrible sign up process, took ages. Field in the app incorrect. App is really buggy. Try to sell BTC and it asked me for the Stellar amount. Can't now with draw my cash, says account invalid. How these guys got to be Crypto asset registered in the UK I will never know.
3 September 2021
Reply from coinpass.com
Hi Dickie,
Apologies for the poor experience.
Our updated version of our app is coming out this week pending release from Apple and Android.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.