I'm trying to reach customer support. I bought a Rewarble card for 70 euros but never received the order. I paid via Tron. I also accidentally transferred 50 euros to the same wallet and would l... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Avoid. Made a big purchase. Gift cards 'error' when claiming making them unusable. Reached support but no resolve. Edit a few hours later: Their support has marked the ticked solved while solvin... See more
Company replied
No I purchased a gift card through CoinGate, but I am experiencing issues with my order. The gift card is marked as “FAILED” and I have not received a valid code. It has been several days sin... See more
Company replied
I had a tricky situation: my BTC payment got stuck in the mempool and confirmed only after the 20-minute checkout address expired. The funds were held by CoinGate and the original invoice at the me... See more
Company details
Written by the company
Accept cryptocurrencies and stablecoins with CoinGate. Real-time settlements of Bitcoin, USDC, LTC and other coins to Euros & USD. Spend cryptocurrencies to purchase gift cards from Target, eBay, Steam and more.
Contact info
A. Goštauto g. 8, 01108, Vilnius, Lithuania
- support@coingate.com
- coingate.com
You should know
3.5
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Failed to payment but Coingate still…
Failed to payment but Coingate still charge my payment method
29 August 2025
Unprompted review
Reply from CoinGate
Hello,
We’re sorry to hear about the trouble with your payment. Please note that if a payment fails but funds were deducted, the transaction may still be pending or need to be reviewed. Our support team can quickly investigate and help you resolve this.
We kindly ask you to reach out to us at support@coingate.com
with your order details, and we’ll be glad to assist.
Best regards,
CoinGate Support Team
Great experience very easy to use super…
Great experience very easy to use super fast response from the service I was using it for.
28 August 2025
Worst payment processor ever
Worst payment processor ever.
My transaction has failed and they require an id verification for refund
27 August 2025
Unprompted review
Reply from CoinGate
Hello,
We’re sorry to hear about your experience. Please note that in certain cases, when a transaction cannot be automatically processed, we are required to request additional information such as ID verification. This is due to international regulations and compliance requirements.
We understand this can be inconvenient, but our team is always ready to guide you through the process and help you receive your refund as quickly as possible. If you still need assistance, please reach out to us at support@coingate.com
and we’ll be happy to help.
Best regards,
CoinGate Support Team
When traveling to Spain i bought a few…
When traveling to Spain i bought a few Sephora gift cards for the ES Sephora. Few days later still didn't receive the codes while previous orders we're nearly instant.
When i contacted their support there was a problem with the supplier. They didn't want to refund me and let me wait for the supplier. Last day in Spain i got my giftcards and had to drive to the store again to use the codes otherwise i could not use them anymore..
Not a good experience.
7 June 2025
Unprompted review
Reply from CoinGate
Dear Customer,
We’re sorry for the inconvenience you experienced. The situation was caused by a temporary supply issue with our provider, but it was resolved as quickly as possible. We also contacted you directly again to explain what happened and ensure everything possible was done on our side.
We continuously work to provide a smooth and reliable experience for all our customers and appreciate your understanding.
Coingate Gift Cards Team
I did not receiced my order details in…
I did not receiced my order details in my email, order id #1207908, payment was success, money got deducted but no mail was sent and there is no human at support only AI is therr who just provide some automated suggestions, nothing else.
Edit: My issue was resolved later on by coingate support team, hence, changing my review.
25 August 2025
Unprompted review
Reply from CoinGate
Thanks for updating the review! Glad the team got it sorted for you.
– CoinGate Gift Cards
Fast delivery
Fast delivery, platform would refund money if you they have too. No bad cards. 100% legit
25 August 2025
Unprompted review
Reply from CoinGate
Thanks! Appreciate the trust.
– CoinGate Gift Cards
Top notch customer service.
21 August 2025
Reply from CoinGate
Thanks! Glad we could help.
– CoinGate Gift Cards
Bad support
I had to come back and write again if someone reads this before purchasing gift cards, i bought a visa prepaid card, it was heavily restricted to basically only buy take out food, their support wrote me and asked me ridiculous questions for 5 days to at the end say that it wasn't on them but on virtual rewards center, which is their platform. Their fine print is misleading and it has now been 2 weeks and no solution from them.
28 July 2025
Unprompted review
Reply from CoinGate
Hello,
We’re sorry for your frustration. After investigating your case, we found that the gift card you purchased is for the USA region. During checkout, you confirmed the region and agreed to our Terms of Service, which clearly state that gift cards are region-locked and can only be redeemed in the region they were purchased for.
According to our Terms of Service (Section 4, Subsection 2):
“When placing an order, the client must select and notify the region where the Gift Card will be used… Once the code is revealed, the card is considered delivered… Gift cards are region-locked and can only be redeemed in the specific region they were purchased for.”
The product you received is valid and working, but since attempts were made to use it outside the permitted region (in Guatemala), the restrictions you experienced are due to regional usage rules—not an invalid product.
We understand this can be frustrating, but the terms are clearly outlined before purchase to avoid such situations.
Best regards,
Coingate Gift Cards Team
Easy to use and fast delivery!
I’ve purchased several gift cards through CoinGate, using Bitcoin each time, and every time the process was very smooth and fast! The Bitcoin withdrawal process was fast, and once payment was accepted, I basically immediately received my gift cards to my email. No issues using the gift cards right away, either! I’m definitely going to keep using CoinGate for my online gift card purchases.
22 August 2025
Reply from CoinGate
Thanks for being a repeat customer! Really glad every order has been smooth. See you next time!
– CoinGate Gift Cards
Reply from CoinGate
Glad to hear!
– CoinGate Gift Cards
Easy to use!!
21 August 2025
Was a little nervous at first when my…
Was a little nervous at first when my bank blocked my transaction, but after clearing it up, my purchase was easy and convenient
19 August 2025
Reply from CoinGate
Thanks! Glad it worked out after sorting things with your bank. Appreciate you sticking with us.
– CoinGate Gift Cards
Ease of navigation of page.
Ease of navigation of page.
Fast.
Assured transaction process.
13 August 2025
Reply from CoinGate
Thanks! Glad you like it.
– CoinGate Gift Cards
€150 SCAM !! NO REFUND, NO REPLACEMENT
I bought €150 gift card and it DIDNT WORK. Sent them screenshots of it not working, full screenshot of my phone, URL visible. IGNORED ! Have sent 5 emails and still no reply. They dont want to replace, they dont want to refund. And this is €150 GIFT CARD. SCAM , PLEASE AVOID THIS COMPANY ESPECIALLY FOR EXPENSIVE GIFT CARDS
10 August 2025
Unprompted review
Reply from CoinGate
Hello,
We are very sorry to hear about your experience. Please be assured that we never keep customers’ funds without providing a valid product. In cases where a gift card does not work, we always investigate and either issue a replacement or a refund, depending on the situation.
It seems your case has not yet been resolved properly. Please contact our support team directly at https://support.coingate.gift so we can review your order, verify the issue, and provide a resolution as quickly as possible.
Best regards,
Coingate Gift Card Team
It's a nice site to get gift cards
12 August 2025
Unprompted review
Reply from CoinGate
Happy to hear!
- CoinGate Gift Cards
Took my crypto and ran…first time…
Took my crypto and ran…first time writing a review as well.Don’t use!
11 August 2025
Unprompted review
Reply from CoinGate
Hello,
We want to clarify that we never take customers’ funds without providing the product. In cases where issues arise, we either deliver a valid gift card or issue a refund. Please contact our support at https://support.coingate.gift if you need further assistance with your case.
Best regards,
Coingate Gift Card Team
Reply from CoinGate
Thanks! Correct – we're based in the EU, but operate globally. Glad the process was smooth.
– CoinGate Gift Cards
Reply from CoinGate
Dear Customer,
We can see that your order #1159919 was successfully completed and the gift card code was revealed. We haven’t received any support requests from you about this, so we’d be happy to look into it together.
Please reach out to our support team here so we can assist you: https://support.coingate.gift/
Best regards,
Coingate Gift Card Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.