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Cohabs Reviews 98

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had a great experience with this company. Many customers praise the staff for being helpful, responsive, and supportive throughout the process of finding a place, making the experience smooth and straightforward. People appreciate the ease of moving in, with houses located in lively, well-connected neighborhoods and equipped with necessary amenities, which simplifies the transition. The community aspect is also highly valued, with many feeling a sense of family and enjoying the welcoming atmosphere and diverse interactions. However, some customers also noted significant issues with the service and facilities, including problems with bed bugs, safety concerns, and concerns about privacy regarding room access. There were also complaints about the cleanliness of shared spaces, poor communication regarding construction, and a lack of company intervention in resolving internal house issues like noise or cleanliness.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Location

Consumers find location to be positive, with many reviewers reporting an easy and quick settlement into new... See more

User experience

Clients share positive opinions on user experience, with many finding the community welcoming and the overall... See more

Service

Reviewers highlight ambiguous aspects of service, with some praising the high standards, good communication,... See more

Facilities

Users describe ambiguous interactions with facilities, with some reviewers reporting unsatisfactory... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Meeting and sharing with a lot of new people is clearly one of the main thing that happen when you live in Cohabs. Nice quality of the houses and services, and a lot of fun with the activities inside... See more

Company replied

Rated 5 out of 5 stars

I’m about to move into a cohab with Coabs and so far the experience has been really great. They supported me throughout the whole process of finding the right place. My contact, Matthieu, was super he... See more

Company replied

Rated 5 out of 5 stars

Constance is extremely good at her job, very approachable, responsive and knows how to solve a problem quickly. Great to have a team member like her. She has organised very creative, well thought out... See more

Company replied

Rated 5 out of 5 stars

Excellent service! With the time, I'm coming back to cohabs again and again, and recommending to all my friends, because these guys are just perfect!!! Very fair prices for the high standards they're... See more

Company replied


Company details

  1. Roommate Referral Service
  2. Self-Catering Accommodation

Written by the company

Our members call us home. We provide the most beautiful homes for the best coliving experience all around the world. We have coliving spaces and communities in Brussels, Paris, Madrid, New York, Milan, London, Luxembourg, Marseille and Washington DC. We believe in bringing people together. Diversity, inclusivity, and respect are the keys to a better future. We facilitate the connection between our members through activities and events where they can share, learn and discover from each other. From your move-in to your move-out, we provide you with an extra-smooth and comfortable experience.


Contact info

4.2

Great

TrustScore 4 out of 5

98 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommend

Cohabs makes moving to a new city easy and seamless. Constant assistance and support, beautiful spaces to live, great people and a community to learn from and grow with. It’s more than just a place to live, it’s a space to thrive :) highly recommend.

21 March 2024
Unprompted review
Rated 1 out of 5 stars

They don't have the availability that…

They don't have the availability that they advertise, and then they try to sell you something of a lower standard. Classic bait'n'switch.

14 March 2024
Unprompted review
Cohabs logo

Reply from Cohabs

Hi Lasse

Thank you for your message and we understand your frustration, we’re very sorry.

But as we explained to you, and as it is mentioned in the house descriptions, we don’t have our availability visible in marketplaces like the one you are referring to.

The application process has to be done with our team, who is taking the time to learn more about you and verify how we could offer you the best coliving experience. We do this for everyone. Depending on your needs, we then propose you the best options we have available.

We can keep you updated as soon we have the type of bedroom you are looking for.

Please don’t hesitate to reach out to Sofia if necessary.

Again, we’re sorry for the inconvenience.

All the best
Kevin

Rated 5 out of 5 stars

Accommodating and reliable team

The team at Cohabs Paris is great and very helpful. They organize great events and any problem in the house is dealt with quickly. The process of signing a lease and making payments is clear and easy.

5 March 2024
Unprompted review
Rated 1 out of 5 stars

They gave us “gifts”when we checked in…

They gave us “gifts”when we checked in “( like thermal bottle and tote bag) but when u checking out they take 80€ from deposit because of that cheap “complimentary gifts”. Thats super hilariously and weird experience for me . Customer services never responded to mails as well

10 January 2024
Unprompted review
Cohabs logo

Reply from Cohabs

Thank you for your feedback. We’re very sorry you had this experience and impression of Cohabs. The charge in question was not for the gift and we endeavor to reply to all our members as soon as we can.

We remain available if you have any more questions but we have never charged our members for gifts and will not do so in the future. If you have any further concerns or suggestions, don’t hesitate to reach out to us.

Rated 1 out of 5 stars

didnt get my deposit back

I thought Cohabs was a serious company but I didn't receive my deposit back and its been more than a month since I moved out which has brought me personal losses. I tried contacting the house manager to solve this issue but my messages are constantly ignored. They just hold my deposit and wont give it back to me. For this reason, I don't recommend staying at Cohabs

6 October 2023
Unprompted review
Cohabs logo

Reply from Cohabs

Thank you for your feedback. We're very sorry you had this experience. As we’ve communicated elsewhere:

The system we use sent an email two weeks ago to confirm your bank account info for the deposit refund, but the address either had an error or is no longer in use. We deeply regret the delay in communication.

We value all our members and would never intentionally withhold anyone's deposit. We hope our subsequent response and immediate return of the deposit will not largely impact your overall Cohabs experience.

Thank you for staying with us and for taking the time to leave a review. If you have any further concerns or suggestions, don’t hesitate to reach out to us.

Show reviews in all languages. (98 reviews)

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