No delivery and refund only after insistence
I purchased a Microsoft Windows for Workstations license from Codesforever.com yesterday. After completing the payment, I realized that the license was not delivered instantly, which was not clearly stated before purchase.
A few hours later, I formally requested a refund. I contacted the company through every available channel: email, both WhatsApp numbers listed on their website and emails, SMS messages, and their contact forms. Despite all these attempts, I received no refund and no real response.
The Mexican phone number they use appears to be deliberately ignoring or avoiding me as a customer, which strongly suggests an attempt to evade responsibility. At this point, I had no other option but to report the transaction as fraud to my bank and initiate a chargeback.
This experience shows a complete lack of transparency, professionalism, and customer support. Selling software licenses without clear delivery terms and then ignoring refund requests is unacceptable. I strongly advise others to avoid this company unless they are willing to risk losing their money.
Update: The refund was eventually received successfully, but only after repeated insistence and follow-ups on my part. While the issue was finally resolved, the process should not have required this level of persistence from a customer.
Reply from Codesforever
We sincerely apologize for the inconvenience caused. As clearly mentioned in the product details, the delivery timeline is 0–24 hours, with a maximum of 24 hours in certain unforeseen circumstances. Due to a temporary technical issue, there was a delay in communication and sending and receiving messages; however, the issue has now been fully resolved. We appreciate your patience and support. As per your request and our commitment during the conversation, we have initiated the full refund. Please note that the refund process may take some time to be completed. In accordance with norm, refunds are processed only after the delivery timeframe has been completed.
