I gave Coda Pharmacy 5 stars because they consistently go above and beyond. The staff are friendly, knowledgeable, and genuinely cares about their customers. They take the time to answer questions, ex... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Since being put onto Coda Pharmacy, our lives have become so much easier for getting our medication. No more contacting the doctors or filling in repeat prescriptions to order medication, just go onl... See more
Company replied
Easy website to order tablets on app for doctor does prescrition. Very quick and easy. Dont have to worry. Notified when they are being dispatched. Then you get a message from royal mail letting you k... See more
Company replied
Was missing one item from my recent order (says it was dispatched on my order) so decided to wait for the weekend to be over to call them. Phone was answered quickly and once i explained that i had a... See more
Company details
Written by the company
Coda Pharmacy is a family run NHS online Pharmacy, we dispense and deliver NHS prescriptions across England and Wales for FREE. What sets us apart from other pharmacies is we believe in customer service and that extra personal touch. If you call the pharmacy someone will always be on the other end to help with any questions or queries you may have.
Contact info
Westham Business Park, BN24 5NP, Pevensey, United Kingdom
- 01323 924038
- info@codapharmacy.co.uk
- codapharmacy.co.uk
4.5
Excellent
483 reviews
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with every aspect of…
Very pleased with every aspect of ordering repeat proscriptions no problems whatsoever.
Many thanks Ken Harrison
13 November 2025
Poor service…
We have sent an email to say the post office has returned it to you as it was incorrectly addressed. But you still haven’t replied to us. So we can’t review. Please resend using instructions on our email or refund our money
12 November 2025
Excellent service and the App makes it…
Excellent service and the App makes it so easy to keep up to date.
14 November 2025
Easy order medicine
27 October 2025
Reply from Coda Pharmacy
Thank you for the lovely review. Kind regards. Colin
My box of medication arrived damaged…
My box of medication arrived damaged and one item was missing. I emailed Coda and asked for the item to be resent. They did not reply.
16 October 2025
Reply from Coda Pharmacy
HI Chris, I do apologise for the packaging arriving damaged. We will speak to Royal mail about this to ensure they handle our packages with more care. Kind regards. Colin
Reply from Coda Pharmacy
Thank you for the lovely review. Kind regards. Colin
quick and efficient
quick and efficient. Easy to order and kept me informed all the way. Cant ask for better!
20 October 2025
Reply from Coda Pharmacy
Thank you for the lovely review. Kind regards. Colin
So easy to use
10 October 2025
Reply from Coda Pharmacy
Thank you for the lovely review. Kind regards. Colin
Great service!
8 October 2025
Reply from Coda Pharmacy
Thank you for the lovely review. Kind regards. Colin
Despite having been assured after…
Despite having been assured after receiving someone else's prescription that you have tighten up your despatch procedures, I have just received someone else's, if it occurs a third time then I'm going to have to find another supplier
10 October 2025
Reply from Coda Pharmacy
Hi Keith, we do apologise for this and we will investigate this internally with the pharmacy team and also with Royal mail. Thanks for sharing your feedback. Kind regards. Colin
Terrible communication, terrible customer services, appalling service completely.
Terrible communication. Tablets not sent out together. No communication in regards to where the rest are or when they are going to arrive. When we spoke to them on the phone "yeah they should come tomorrow" we informed the senior pharmacist that was on the phone that the call was being recorded and he laughed. Also said we won't be using their services again "yeah just make sure you remove us from your nominated pharmacy" no attempt of an apology.
15 October 2025
Unprompted review
Coda told me lies about availability
Coda told me one of my medications was no longer available but when I checked with the GP I found it was. Is there any point in writing these reviews as Coda never respond to them.
6 October 2025
Reply from Coda Pharmacy
Hi Grahame, Sorry to hear about this. These messages usually come from the NHS as we are partnered with the NHS, i will have our tech team look into why your medication was not showing up. Thank you for the feedback. Kind regards. Colin
Good delivery service ,and easy of…
Good delivery service ,and easy of using their service
2 October 2025
Reply from Coda Pharmacy
Thank you for the lovely review. Kind regards. Colin
Meds delivered to wrong address
Meds delivered to my home address NOT to the nominated address. I was away for 5 days and my medication was on my doorstep when I arrived home.
30 September 2025
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