COCUNAT Reviews 

8,609
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their high quality, natural ingredients, and gentle formulas that deliver visible results, making skin smoother, firmer, and more radiant. Many appreciate the lightweight textures, pleasant scents, luxurious feel, excellent customer service, and fast, reliable delivery. However, some customers noted issues with product application, such as serum coming out too fast and being wasted. A few others felt certain products did not provide expected results, leading to dryness or no noticeable improvement. Additionally, some reviewers experienced significant delays in receiving orders, mentioning unhelpful AI customer service or lack of follow-up.

What people talk about most

Product

Users describe positive interactions with product, with many expressing love and satisfaction for the items,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the products'... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as delayed or... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast delivery... See more

Customer service

Customers consistently note positive experiences with customer service, with many reviewers praising the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had been using another miconeedling product, but that caused redness. Yours, I'm happy to say, did not! It was somewhat harder to manage pressing the pump as I have arthritis. I also had way too mu... See more

Company replied

Rated 3 out of 5 stars

Didn’t receive the correct order but rectified a week or so later. First application disappointing since the serum comes out way too fast and much is lost in drips or spillages. Have to stop the pro... See more

Company replied

Rated 3 out of 5 stars

I just used my second treatment and after the 3rd day my skin is looking a little dry but I do feel it’s helping minimally with smoother skin and helping with fine lines. It’s not a dramatic differen... See more

Company replied

Rated 5 out of 5 stars

I’ve been using COCUNAT for a while now, and I’m honestly so impressed! The products feel so natural and luxurious — my skin looks noticeably more radiant and firm. I especially love how lightweight t... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

En Cocunat, nuestro principal compromiso es cuidarte; con cada producto, con nuestra atención, ayuda, mejoras en la web para que encuentres los productos, traer esas marcas que estabas buscando… con cada gesto queremos cuidarte, o como a nosotros nos g...


Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(8,609)

559 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a few issues with my order and…

I had a few issues with my order and they fixed my issues and went above and beyond to make sure I was happy. I def give customer service 5 stars just tried the product for the first time today so cant comment on results yet. But amazing customer service

31 July 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Sarah,

Thank you very much for your trust in Cocunat! 🌍💚

Rated 5 out of 5 stars

I had previously left a one star. Changed to 5 star

I had previously left a one star because my package had been delayed in customs for 6 weeks order #. f- 2387289 at that time I did not believe I was receiving quality customer care. Once my review was read, I began to receive weekly updates. On 9/19/25 I received my purchase and the order was shipped perfectly nothing was opened or missing. It was just held in customs for an unknown reason. FedEx keep communicating with customs to. This was not a Cocunat issue and once they started updating me, I felt comfortable that my $1,000 order would not be lost.

19 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Kelly!

Thank you for your review :) We love to hear that you are satisfied with our service. Whenever you need help, our Customer Love Team is at your disposal. See you soon at Cocunat!✨

Rated 4 out of 5 stars

Tried yours after using "theirs"

I had been using another miconeedling product, but that caused redness. Yours, I'm happy to say, did not! It was somewhat harder to manage pressing the pump as I have arthritis. I also had way too much product left, which makes me think I didn't press hard enough. Sadly, I didn't get glowing results. I mostly looked for differences in my forehead, upper cheek area, upper lip, and marionette lines, and nothing much happened.

27 August 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Dianne,

Thank you for sharing your experience with us! We are sorry to hear that you are not completely satisfied after using our Clinical Beauty Filler. Several factors can impact the effectiveness of facial care, including the application and quantity used.

We would love to learn more about your experience so that we can provide you with specific recommendations to help you achieve better results.

Please send us the requested information so that one of our experts can contact you. 🤗💜

Rated 5 out of 5 stars

I’m very impressed with the customer service.

I’m very impressed with the customer service. They were patient and handled the issue with my order quickly and efficiently. They never tried to shift the responsibility and resolved everything smoothly.
Because of this excellent service—and the fact that the product itself is truly high quality—I’ll definitely remain a loyal customer. Highly recommended!thank you Laura.

19 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Kelly,

Thank you for your review! We love to hear that you are satisfied with our service💕
Whenever you need help, our Customer Love Team is available to assist you.

See you soon at Cocunat!✨

Rated 3 out of 5 stars

I explained I saw no improvement in my…

I explained I saw no improvement in my skin. I have been taking photos of my face and notice no difference. I have one bottle left , I have been wanting to return for a refund. Please advice

26 August 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Debra,

Thank you for sharing your experience with us! We are sorry to hear that you are not completely satisfied after using our products. Several factors can impact the effectiveness of facial care, including the application and quantity used.

We would love to learn more about your experience so that we can provide you with specific recommendations to help you achieve better results.

Please send us the requested information so that one of our experts can contact you 🤗💜

Rated 4 out of 5 stars

I’m a content creator and influencer

I’m a content creator and influencer, and Cocunat has honestly been such a wonderful discovery for me! I’m truly impressed with the products and I love recommending them to my followers.
The face mask completely replaced salon care for me, the body butter feels magical, and the hair products are just amazing. Delivery is always fast and reliable, and the packaging - so pretty and such a joy to receive 😻
The only little downside: I was sad, when the promo code I got didn’t work, and customer support couldn’t really help me out. So I had to take off one star.
But overall, I’ll definitely keep using Cocunat myself and recommending it to my community!

18 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello!

Thank you for your review! We hope you continue to enjoy our products ✨

Rated 3 out of 5 stars

Don't see any difference in my skin.

Don't see any difference in my skin. I ordered 4 microneedling products that came in a nice box with samples. I have used 2 just as advised withing 2 weeks and I did not see any improvement. I took before and after pictures in the same light and distance and there was not a tiny improvement. I still have 2 to go so I will use one this weekend month after the last one. Lets see what happens.

3 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello,

Thank you for sharing your experience with us! We are sorry to hear that you are not completely satisfied after using our products. Several factors can impact the effectiveness of facial care, including the application and quantity used.

We would love to learn more about your experience so that we can provide you with specific recommendations to help you achieve better results.

Please send us the requested information so that one of our experts can contact you.
🤗💜

Rated 1 out of 5 stars

Broke out in a rash

9 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Marilyn,

Thank you for sharing your experience with us. We are very sorry for the inconvenience caused. ❤️

Customer satisfaction is our priority. Therefore, we kindly ask you to provide us with the requested information so we can find your case and provide you with a solution as soon as possible ✨

Rated 5 out of 5 stars

Been using for two months

Been using for two months. Frown lines pretty much gone. Still working on Marinette lines but very happy with the product.

9 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Mel,

Thank you so much for your review! We love to hear that you are happy with our products!😍

Rated 1 out of 5 stars

Disappointed

I ordered micro needling, however have not seen any difference. I used it as directed. Very disappointed.

1 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Teresa,

Thank you for sharing your experience with us! We are sorry to hear that you are not completely satisfied after using our Clinical Beauty Filler.

There are many factors that can affect the results of facial care, including application and quantity.

We would love to learn a little more about your experience so we can give you specific recommendations to help you achieve better results.

Please send us the requested information so that one of our experts can contact you 🤗💜

Rated 4 out of 5 stars

I have used the product twice now

I have used the product twice now. Easy to use
Instructions easy to follow
Delivery timescale excellent
Product makes my skin feel very hydrated
Small reduction in fine lines which I hope will improve more over time

12 August 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Deidre,

Thank you for your review 😍 We hope you keep enjoying our products! 💕

Rated 1 out of 5 stars

I’ve been trying to contact someone in…

I’ve been trying to contact someone in customer service for days. I can’t find a phone number anywhere! I just wanted to adjust my subscription and reached out by email. I still haven’t heard back so I reached out via email a second time.
I’m so bothered by the lack of support that I’d like to cancel everything please. Please have someone call me to address these issues. Thank you!

8 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Sheryl,

Thank you for sharing your experience with us. We are very sorry for the inconvenience caused. ❤️

Customer satisfaction is our priority. Therefore, we kindly ask you to provide us with the requested information so we can find your case and provide you with a solution as soon as possible ✨

Rated 1 out of 5 stars

Poor customer service

When I placed an order to join the club and commit to a 6 month subscription I was assured I would receive a particular product. When I received a different product it took weeks of trying to communicate with the customer care team and repeating the problem again and again before I had the problem resolved….saying that the product I was using has a cumulative effect and I was without it for a month so I will be cancelling my subscription the moment the 6 month commitment ends. I received a lovely email from the founder when I joined but of course it is automated as I had no response to the email I sent. I found the whole experience very stressful and even though I like the clinical filler I will now walk away from this

8 August 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello!

Thank you very much for sharing your experience with us. We are very sorry that you are having problems with Club.

Please provide us with your contact details by replying to the request sent so we can review your case and provide you with a solution as soon as possible.💕

Rated 2 out of 5 stars

Used two treatments .. no difference

Used two treatments quite honestly haven’t seen any difference .. first treatment august 15 and then as per recommendation applied another application 15 days later .

15 August 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello,

Thank you for sharing your experience with us! We are sorry to hear that you are not completely satisfied after using our Clinical Beauty Filler. There are many factors that can affect the results of facial care, including application and quantity.

We would love to learn a little more about your experience so that we can give you specific recommendations to help you achieve better results.

Please send us the requested information so one of our experts can contact you 🤗💜

Rated 1 out of 5 stars

I have now tried your product as well…

I have now tried your product as well as your top competitors brand. Neither products work as described. This is a complete waste of time and money. My advice, use the money towards services at a Dermatologist’s office. At least you will have your desired results.

7 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Charmine,

Thank you for sharing your experience with us!

We are sorry to hear that you are not completely satisfied after using our products.
There are many factors that can affect the results, including application and quantity.

We would love to know more about your experience, so we provide you with some application tips to help you achieve better results.

Please send us the requested information so that one of our experts can contact you 🤗💜

Rated 4 out of 5 stars

I love their hair products and use them…

I love their hair products and use them everyday. They really makes curl looks amazing.

The monthly subscription is super handy, although prices have increased significantly which is a shame.

6 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello!

We appreciate your words very much as they help us to continue offering the best products! 🤩

If you need assistance or any additional information about the Club, we will be delighted to help you! ✨

Rated 5 out of 5 stars

Love the Cocunat anti cellulite gels

Love the Cocunat anti cellulite gels. I’ve been using it for a few months and am really starting to see a difference. I wish you could buy the Smart Burn independently. I try to only workout 4 or 5 days a week so I end up with more Warm Up than I need. Am I missing somewhere on the site that is possible?

4 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Kimberly,

Thank you so much for your review! We love to hear that you are happy with our Body Bower😍

Body Power is a duo treatment, and we don't sell it individually, sorry! If you would like, we can provide you with some application tips to get the most out of each product. Please, provide us with your contact details so that one of our experts can get in touch with you as soon as possible💕

Rated 5 out of 5 stars

I fell in love with Cocunat

I fell in love with Cocunat quickly and irrevocably — it has completely taken over my self-care routine, from hair care to skincare. On top of that, they offer fast delivery, fair prices, and top-notch quality. I fully trust COCUNAT with my self-care ❤️

25 August 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Kate!

We are happy to read this! We love taking care of you 🤩

We hope you keep enjoying our products ✨

Rated 5 out of 5 stars

We love you!

I have placed a few orders myself or through a friend before becoming a club member and I love how much care, pride and thought you put in packaging your brilliant products. And with all the samples and gifts you spoil us-we can’t get enough!!!! Thank you for everything!

3 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Marianthi,

We appreciate your words very much as they help us to continue offering the best service and products! 🤩

Rated 5 out of 5 stars

Cocunat Skncare I recently discovered Cocunat and…

I recently discovered Cocunat and ordered their products, they are really suiting my skin and the difference in its appearance is great! So much so I have set up a Subscription.
Their Customer Service goes above and beyond too!!
I highly recommend Cocunat and its skincare products 😊

2 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Liz,

Thank you for sharing your experience! Welcome to the Cocunat family! ✨

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