Cocopup London Reviews 

14,015
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful quality and stylish designs of the products, including collars, leads, and harnesses. Many reviewers find the items to be a super fit and comfortable for their pets. Customers also appreciate the fast delivery and excellent service, with orders arriving promptly and well-packaged. However, some customers also noted concerns regarding product quality, with items like collars and harnesses reportedly fraying or showing signs of wear quickly. A few other people also felt that some harnesses were difficult to adjust or were too small, leading to discomfort for their pets.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as beautiful,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the beautiful, high-quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising the fast and speedy... See more

Order

Customers had positive experiences with order, frequently praising the ease of ordering and the quick,... See more

Service

People report positive experiences with service, often highlighting efficiency, speed, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful quality and lovely products. We purchased the brown teddy collar and lead, which was fabulous for our 8 weeks old Doberman. In addition, we purchased the dog walking quilted brown bag and p... See more

Rated 5 out of 5 stars

I’ve ordered several bow ties & collars (general & seasonal) for my poodle with Cocopup past couple of years and they’ve all been really lovely🩷. They are stylish and well made and I wash his access... See more

Rated 5 out of 5 stars

At Crufts this year we purchased a medium jumper for our Maltese, although the medium size recommended by the sales person was to big, we and Buttons (dog) were pleased with it . We ordered a small... See more

Rated 5 out of 5 stars

I have ordered from cocopup a few times now- which says it all really- I have always been impressed by their delivery speed as well as the amazing quality and style of their products- people often com... See more


Company details

  1. Pet Store

Written by the company

Your dog’s instagrammable, everyday wardrobe 🐶 Ultimate dog parent accessories featured in Vogue & Glamour.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(14,015)

2,650 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased several harnesses for my…

I purchased several harnesses for my small dog in May 2026, and I'm very happy with them. The harnesses are excellent quality, there are lots of beautiful patterns to choose from, the sales and discounts are great, and the delivery was smooth and on time.

I'd just like to make one suggestion, and I don't mean it as a negative comment. In the future, it would be great if you could offer at least a few harnesses with a buckle around the neck as well. Many dogs don't like having a harness pulled over their head, especially those with larger ears, so having this option would make things much easier.

Other than that, I absolutely recommend this company to anyone looking for high-quality dog harnesses!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant little bag

Brilliant little bag, used often not only for dog walking it goes with many casual outfits… just this morning my personal trainer said “ooh I like that bag”

30 July 2026
Unprompted review
Rated 1 out of 5 stars

My experience was terrible

My experience was terrible. Returning an item was an absolute nightmare. I had to send it back through the post office, which cost me €12 out of my own pocket. On top of that, the package never reached them and was eventually returned to me.

The worst part is that the company never took responsibility for the issue or tried to help resolve it. Their customer service was completely useless, and they left me to deal with the problem on my own. I definitely won't be buying from them again, and I wouldn't recommend them to anyone, especially if there's any chance you'll need to return an item.

17 June 2026
Unprompted review
Cocopup London logo

Reply from Cocopup London

Hello,

We're sorry to hear that you were disappointed with your returns experience. As we never received the parcel, we were unfortunately unable to process a refund.

A parcel can be returned by the postal service for a variety of reasons that are outside of our control. As returns are arranged by the customer, it remains the customer's responsibility to ensure the parcel is successfully delivered back to our warehouse. Unfortunately, as we never received your return, there was nothing we were able to do from our side. If you wish to try resending it back to us, we can issue you a refund once it has been returned.

Kind regards,
Charlotte - Cocopup London

Rated 5 out of 5 stars

Cocopup sets

Purchased numerous sets from cocopup for my puppy mini dachshunds. I absolutely love them, they fit perfectly and look absolutely adorable.
Love all the different patterns will be ordering many more to come ❣️

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Good quality

At Crufts this year we purchased a medium jumper for our Maltese, although the medium size recommended by the sales person was to big, we and Buttons (dog) were pleased with it . We ordered a small woollen dog jumper for Buttons and Bertie the Toy Poodle inherited the medium one. It was easy to order and arrived reasonably quickly, well packaged.
The jumpers are good quality.
Both Buttons and Bertie like wearing the jumpers to bed when it’s cold.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Love love love !

Love love love !! My two lil miniature daxies love their harnesses and leads , super comfy and they look adorable in them.
Love all the choices you have too. Il be buying more as they grow ! X
It was also a quick delivery which was fab xx

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Love my Cocopup dog walking bag

I love my Cocopup dog walking bag. It is great quality, looks cool and has enough room to fit all the bits I need when taking the dogs out - poo bags, ball, sunglasses, phone etc. Treats are easily to hand in the little pouch attached to the strap.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, customer service team answered immediately and were more helpful that I could've expected when I told them I had selected the wrong shipping option, I would highly recommend.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely bow tie

I purchased a lovely sage bow tie for my dog for our wedding last month. The quality was excellent, it looked beautiful, and it was very easy to put on and take off. Most importantly, it was comfortable for my dog to wear all day. Shipping was fast and the price was very reasonable. Highly recommend!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful well made products

I’ve bought several leads with matching collars and flowers or bows. And two harnesses. They are all very pretty, beautifully made and cause quite a stir when I take Valerie my Jackapoo out in the village

10 July 2026
Unprompted review

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