Cocooncenter Reviews 

very bad customer service, no solutions are offered and they just let you wait. I have been waiting for my package for more than a month and no answers.

Great customer service and fast responses! Thanks 😊

I spent a fortune bulk buying Cerave skincare products for my face. I have dark eyes and blemishes. Since I started using the product, which was a month ago, my faces has had a lot of black outs and more blemishes.

I heard back from customer care and we're told my skin problem has nothing to do with product, why then does my face feel hot whenever I use the product and why has my skin gotten better since I stopped using the products. Bad product, bad customer care!

Very happy with how the package arrived on time, arrived eleven days after ordering.

Only unhappy with how it was packaged; luckily the products arrived in good condition with how it was haphazardly packed.

Which is why I only give 4 stars as the products looked as if they were just thrown straight from the shelf into the box and shipped; some products were out of it initial packaging and was luckily not destroyed during the shipping process.

I have placed an order, not received an email to confirm, logged into my account saying no order has been placed yet the money has gone from my account. I am hoping that I will still get my order but I'm worried. Has this happened to anyone else?

Beware Before Purchasing From This Company
Review: I strongly advise against making any purchases from this company due to their irresponsibility and lack of customer support. My experience has been incredibly disappointing.
I ordered two Isdin eye creams, and upon arrival, one was completely dry and unusable. I reached out to their customer service and provided pictures of the defective product as proof. Initially, their response was promising—they agreed to send a replacement as long as I returned the defective item. However, their communication took a sudden and bewildering turn the next day. They retracted their initial solution, claiming that the product I received wasn't sold by them, therefore refusing to provide any remedy.
This situation has left me with a worthless product and a feeling of betrayal and frustration. The company's refusal to acknowledge its mistake or offer a resolution is unacceptable. If you value your money and expect reliable customer service, I urge you to consider alternative sellers.

A, a few hours ago, I got this answer from them..! But of course, without resolution -crazy- :

Reply from Cocooncenter

Dear customer,

We sincerely apologize for the disappointing experience you've had with our company. Your feedback is important to us, and we deeply regret any inconvenience or frustration caused.

We understand the seriousness of your complaint regarding the Isdin eye creams. We assure you that this is not the level of service we strive to provide.

We apologize once again for the inconvenience this has caused you and appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to contact us directly.

Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Best regards,
The Cocooncenter Team

I was highly skeptical because the prices were so amazing, but decided to go for it anyway and order a large haul of skincare. Placed the order Sunday night, received tracking information Monday, saw it left France Tuesday, and received the package today, Wednesday. Super fast, packaged well, and what a deal! I live in New York so imagine shipping was a bit faster than elsewhere in the US but even so, that was lightning fast.

Very good experience. All my order completed. Tracking delivery I will definitely buy there again

At first after reading the reviews you can understand my worry after placing my order. Please do not listen to these - the service is outstanding and the products are wonderful. Much cheaper than buying in the UK and even came before the estimated arrival time. Will be buying again :)

I ordered 3 boxes of Ortis Ginseng phials and they arrived a few days before expected, packaged well and as advertised.
This is my first experience with this company and I have no hesitation to highly recommend them.

I have ordered from Cocoon Center several times and the prices are amazing, even shipping to the US. It is usually cheaper than buying here with the shipping.

My last order was returned by customs and the representative offered to resend my package at no extra charge. I got everything very quickly!

I highly recommend this store, especially if you're dreaming of flying to France and filling an empty suitcase with the best French products. It s a great way to carry yourself through until your next Parisian adventure.

I would leave 0 star review if I could! Poor customer service, lack of communication. Unable to speak to anyone as no one answers the phone.

My first order with them came fast and uneventful. Second order returned by DHL for some reason. No one answers the phone, they’re “exceptionally closed”, and 4 messages and email with still no response.
Very disappointing
After multiple attempts I managed to get in touch with them and the order was resent. The whole experience was stressful though. I am reluctant to place further orders.

I never received my last order. I tried to contact them so many times but i never had a reply. This is insane. So disapointed really

I ordered in the beginning of January 2024. It has been 1 month and nothing is being delivered. I was told by the customer service that the parcel has been returned to them so I opened a paypal dispute to get back my money.

The customer service wants me to cancel the dispute then they will refund me the money or else they will not. They cannot even deliver my parcel and now they want me to trust them enough to cancel the dispute?

When the dispute is cancelled, the case cannot be opened again. How can I even trust them to refund me the money when they cannot even deliver my items?

I have shopped with them previously and never had this happened.

This is the worst experience. I will never shop with them ever again.

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Update one (13 Feb):
What is the point of contacting customer service when they kept telling me to cancel PayPal dispute? I still have not gotten my refund.

Order CUK-21100409-COC

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Update two (23 Feb): It is now going to 2 months and I still have not gotten my refunds!

Would give 0* if possible the customer service team (Manuel) talk in riddles.
Ordered £120 of cosmetics which was due for delivery 16th Jan to 19th Jan - items were purchased for taking on holiday on 30th Jan.
Still no delivery and still no delivery date confirmed - advised is in transit and thus cannot be refunded. When I ask for a delivery date the customer services reply and state they cannot confirm - now over 2 weeks late and I have had to spend money with another company meaning I am out of pocket. Would NEVER use again .
Update 8/2/24 - no response to 4 emails this week and when ring customer service number it times out after 2mins saying all staff are busy. Do not use this company owe me £120.
With regards to your response please advise how you remain at my disposal when your company is blatantly ignoring me.

Extremely slow and poor quality delivery service. Good selection of products and prices, but won't be ordering again.

Ordered La Roche Posay Lipikar Baume as it was the cheapest here online and no UK stores were offering deals. I was a bit sceptical after reading the reviews and I did try to call their customer service line to cancel my order but it kept saying lines were closed. My order has arrived today (Wednesday) and I ordered on a Friday. The expiration date is fine. End of 2025 which is plenty of time for me. All in all a good experience.

Ordered 9 bottles of contact lens solution (each 360ml) at mid Jan 2024. Received the solution all with expiry date of 2024/06 ! I won't be able to use all of them before the expiration date so waste of money!

Will be avoiding from now!! Previously ordered a pair of alkeline winter 75ml foot creams. And wanted to order more when they were back in stock, they set limit of 5 and don’t supply more than that anymore. Absolutely ridiculous, it’s a shame that they set a quantity limit of 5 after I waited 2 weeks for them to come back in stock. Also, not to mention. The customer service is terrible, they take long to respond and the lady on the phone that answers is very rude.