Cocooncenter Reviews 

I have placed an order over two weeks ago, tracking sent is not working.
Contacted customer service several times, not even the courtesy to reply. Even tried Instagram, message read and ignored.
Do not buy from them!

* no my parcel was not delivered as your reply states, I was refunded as twice the parcel was returned to sender. So I’m not sure what you are on about being delivered on the 13th. It was sent back to your warehouse as per tracking and your customer service personnel confirmed this in an email before refunding me.

I recently ordered from Cocooncenter and was overall satisfied with the process, except for an unexpected customs fee, which I hadn’t been informed about in advance. While the products arrived as expected, knowing about the additional charges upfront would have been helpful. Clearer communication regarding fees would make the experience even better.

**** the customer service manager contacted me directly and solved the problem within 1 hour, I appreciate your efficiency.******

One product was damaged when I received my order. The customer service promised me to return part value of this product, but in face, it never happened. When I contact the customer service again, they first asserted that it was deducted in my next order, I checked, but it wasn‘t, so I wrote them again, then they never answer again….. Is this a fraud!?

Great selection for the best price on the market. I received my package from Belgium to US in about 1 week ,everything nicely packed and a generous expiration date. Thank you for such a pleasant experience!

I can't checkout as I used to, a red message appears that the bank rejected my payment, there are enough funds. Tried many times and checked all details carefully but neither my debit nor credit card is accepted. What can be the problem please. Apart from that, no more free delivery for orders over EUR 200? I buy from Lithuania. Thank you.

The ordering process was easy, shipping was quick, prices are very fair, so I will definitely be returning :-)

They sent expired boxes of vitamins!

Please refer them to any association they belong to and write to the manufactures of the products they sell, to stop licensing them.

This lot run a dangerous to public safety scam!!!

Sent them to prison!!

I have received the boxes of pregnancy vitamins with a very short expiration date expiring only three months from now which is a really old batch.
They say they refuse to pay return postage as they're in date. I didn't have problem with them before but i definitely won't order from them ever again. Totally misleading and wrong of them to be sending out pills with such short expiration. Avoid at all costs. Now I'm having to pay return postage all the way to France, and then just pray that i will get my money back.

Don't waste your time ordering from this company, terrible experience and an absolute waste of my time. I ordered a perfect prep machine at the beginning of October. I have been emailing constantly wanting to know why my order has been preparing for the last 7 weeks. I asked for a refund after 3 weeks of not been sent, to which I was refused as apparently the order had been processed? I was told repeatedly my order would be shipped as urgent which never happened, even having recieved replies to emails that were literally copied and pasted from previous, which I found to be incredibly rude considering the time I'd been waiting. Only now the 14th November have I had a refund processed and I'm due to give birth in 4 days. I didn't need this stress at the latter end of my pregnancy, please please don't put yourself through the stress of dealing with this company!

Les produits emballés dans du verre, lors de leur expédition, doivent prêter une plus grande attention au conditionnement, afin d'éviter qu'ils ne se brisent pendant le transport. merci

Stolen my money and no item received!

Ordered a perfect prep machine a month ago today, keep being advised there is a glitch in the system and it will be despatched soon. Numerous chases and the same response each time. They won’t refund my money despite not sending the item. I don’t really know where to go next with it and trying to recover the cost from the bank.

DO NOT USE, THIS IS A FRAUDULENT WEBSITE WHO TAKE YOUR MONEY AND DO NOT SEND YOUR ITEMS

Update after the seller's reply:

I did receive a refund and I thank you for it. However, that is pretty much where the facts end.

I did not receive the automatic email on 08/10/24 nor later.

I did contact the customer support. I haven’t received any reply, not even an automatic one.

Also, the item I have not received was in stock according to the web and has been in stock ever since. Go figure.

It needed a bad review to get any reaction. Well, I guess I’ll start shopping elsewhere.

**********
In the past, I had no problem with my orders. My recent order arrived incomplete. They in fact stole money from me. The mission of the customer service is apparently to ignore the customers.

Order take 4 week still nothing received, i request to cancel and refund no reply!

COM-22419301-COC

Update:

They refund my order because it's lost

They have sent only 5% of my order (it took 10 days to arrive), then I had to contact them and they've advised that they had a technical problem and other items are not available and they will issue the voucher. They have charged the full delivery cost as well for only 1 item so the item ended up to be more expensive than if I purchase it from other store.
P.s. After your reply, I'm adding more information. I have paid for the delivery insurance £1.98 because I've placed the big order. At the end you have refunded me £127.30, all my order was for £135.98. The product cost on your website was £6.70, but I've ended up to pay for it £8.68. Because of the delivery insurance.

I was shopping regularly with them,but at this time they send me an incomplete order and didn't even bother to refund me. After I contacted them they told me they issued an voucher,I said I don't accept any vouchers and they promised refund will be in 2-3 days. That was on 22nd of Sep and until today I don't have a refund. This is the last time I do any business with them. Not to mention the very slow dispatch and delivery time! Very poor customer service. Don't recommend!

Very very slow delivery and that’s IF you get what you ordered.
This time my package was return to them without reason and when I asked to get it back they tell me some of the products I ordered aren’t available anymore…
Magic made my package disappear from their store?
Stupid and poor customer service.
Won’t buy there anymore.

I'm a regular customer, I made an order weeks ago, had no update, then found out my order couldn't be delivered and had to be sent back to France, the 3d September an email said I will receive a refund on arrival, that's two weeks ago and still no update, they didn't even reply to my email since Friday, and I couldn't reach anyone by phone this morning as no one was available.
Hard to believe, I thought they were a reliable company!

I’m extremely disappointed with my recent experience with Cocooncentre. After spending £120 on an order that never arrived, I repeatedly informed them of the issue, but was met with delays and a lack of support. Despite explaining that I had just given birth and couldn’t follow up quickly, they claimed the delivery dispute was past the deadline, leaving me out of pocket.

As a loyal customer, I expected better. They showed no responsibility or urgency in resolving the issue. I won’t be shopping here again, and I caution others to be aware of their poor customer service.

Received parcel for somebody else due to a labelling error by Cocooncentre (two contradictory labels on package). Ordered £80 of goods, received one bottle of £15 sunscreen. Cocooncentre refused to send the correct package until I return the single bottle of sunscreen to France, and they initially suggested this should be at my cost. After two weeks of chasing their hopeless customer service team, I finally get a prepaid return label. However, it turns out that the customs documentation that Cocooncentre supplied was incorrectly completed which has resulted in the return being significantly delayed by French customs and is at risk of being destroyed. Abysmal customer service, agents could not care less. I will be seeking a charge back via my bank.

Complete scam, stay away from this company. Order £160 worth of products nearly 1 month ago and still not received. Customer service (Isabelle) is unresponsive to my refund requests.