Zero stars! Absolutely horrendous service. Booked an iftar dinner cruise this month (March 2026) and was told that it was cancelled after taking my money. I asked for a refund and was told they only g... See more
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Highly recommend, it made booking trips in Dubai a lot easier and quicker you just check availability with Cobone then book via WhatsApp very good way to do it We also had an issue with one of our... See more
Company replied
OASIS PALM FLOATING - Went yesterday (29/10/23). * Pickup Location in Voucher is wrong * Poor maintenance of cruise. * No one will use washrooms other than staffs.
Company replied
Breakfast menu was not international it was only arabic. Only 3 main dishes all were arabic. Bakery items was not fresh all croissants were completely dry. Overall 5 out of 10.
Company replied
Company details
Written by the company
Launched in July 2010 in Dubai, Cobone is the Middle East’s biggest 'daily deals', or group buying, site featuring daily deals on the best things to do, see, eat and buy in the UAE and Saudi Arabia. We have offices in Dubai and Jeddah and employ over 60 staff of over 20 different nationalities, who work hard every day to find you the best savings we can. With over 2.6 million Cobone vouchers bought, we’ve saved our users over $172 million in our 5 year history. We’ve been an innovative leader during this time in the development of transactional E-commerce in the Middle East. Cobone.com is owned by ME Digital Group FZ LLC, a specialist Middle East digital businesses with key expertise in E Commerce and marketing to women. ME Digital Group has interests in the online publishing, content and services industry, including global women’s expat community site, ExpatWoman.com.
Contact info
903, DSC Tower, 478813, Dubai Studio City, U.A.E.
- 045562000
- it@cobone.com
- cobone.com
2.8
Average
63 reviews
Hasn’t replied to negative reviews
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wrong information provided by Cobone
wrong information provided by Cobone, late reply
5 January 2024
Unprompted review
Reply from Cobone
Hi Amr,
please accept our apologies for any inconvenience caused.
Whilst we sincerely value your feedback, we would appreciate it if you could provide us with the precise details of your concern and the points that you would like to share with Cobone, and we assure you that the same will be discussed and responded to accordingly.
Cobone Customer Success Team.
The contact person/company is very…rude,unprofessional, untimely and i think might be fraud
Wouldn't recommend the Phoenix Tours LLC
The contact person/company is very unresponsive.
The one who pick up is always like at home asleep.
Very unprofessional.
4 January 2024
Unprompted review
Reply from Cobone
Hi Rachelle,
please accept our apologies for any inconvenience caused.
Whilst we thank you for bringing this matter to our attention, we would like to reassure you that our customer's feedback matters adding value to avoid any future complaints and make sure that our customers are having the best experience through our services and our merchants.
However, we assure you that your complaint is not being ignored and we will investigate it with the merchant and do the needful accordingly.
Cobone Customer Success Team.
It is the worst experience I have seen…
It is the worst experience I have seen in the UAE. Do not RECOMMEND to anyone. Customer service us ZERO. Simply, they sell you the voucher and they WASH their hands!!! Their customer service is useless!!
28 December 2023
Unprompted review
Reply from Cobone
Hi Adam,
We apologize if you were inconvenienced in any way, as always, we appreciate hearing from our customers like yourself as your feedback is important to us.
Kindly confirm if the concern still exists and let us know so will be informed accordingly, please share your feedback with us at support.cobone@cobone.com and we will do our best to assist you.
Best Regards,
Cobone Customer Success Team.
Technical Error by Cabone but They Refused to Refund
Terrible experience purchasing an attraction voucher with Cobone. I made a payment successfully but the order was put on review. Because the visit is time sensitive, I immediately requested the order to be cancelled and refund. Customer service instead of cancelling as requested, tried to manually accept the order and blame me for not responding in time that the window for a cancellation has passed. Truly unprofessional.
23 December 2023
Unprompted review
Reply from Cobone
Hello Khairul,
Please accept our apologies for any inconvenience experienced during the purchase due to your bank's concern.
We understand and accept our customer's misunderstanding of the difference between us accepting the payments and the bank releasing the payment, and we would like to take this opportunity to explain the situation to you.
Please note that such cases can occur due to the bank's online payment gateway, the payment might appear as deducted but it's outstanding till your bank releases it to our account.
According to our investigation, our Email Team is working on your case and your case number is 352892, we have found out, that our team offered to assist you manually but you replied two days after which gave the bank the time to release the payment to our account.
However, we are always ready and happy to assist our customers in the best possible way if they communicate with us as per the urgency they are going through and unfortunately, as per the terms and conditions the vouchers you bought are non-refundable, and you may feel free to utilize it before 3rd of April 2024.
Best regards,
Cobone Customer Success Team
Very good offers and diversity amenities
26 December 2023
Unprompted review
Reply from Cobone
Hi Johanna,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
Naviti Warwick AlKhobar
Naviti Warwick AlKhobar - i went with family to the restaurant today for breakfast buffet. The egyptian manager at the restaurant reception was a total unwelcoming cheat. First he asked if we are using one of hotel rooms. I replied no, then he said ok."The price is 150 sr. When i replied i have copons. He denied us saying no we aren't allowed today. How come if i get to pay i can stay, while i have already paid for copons. I can't get to enjoy breakfast. He was also being racist. Hopefully God will give him what he deserve.
25 November 2023
Unprompted review
Reply from Cobone
Our Valued Customer,
Please accept our apologies for any inconvenience experienced or any discomfort you have been through, we do understand completely the situation and we do not accept such behavior from our merchants.
Kindly note that we take the issues raised by you very seriously and we guarantee that such experiences will not occur in the future.
If you would like to share more details please don't hesitate to communicate with us at support.ksa@cobone.com.
Best Regards,
Cobone Customer Success Team.
Scrumptious buffet
Scrumptious buffet, nice ambience and exceptional service from the waiters with the help of the head waiter Martin who does all in his capacity enabling us have soup and live pasta dishes served on the table.
27 October 2023
Unprompted review
Reply from Cobone
Hi Dandy,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
I hit 5 star cuz they deserve it
I hit 5 star cuz they deserve it, my first time coming to the park it was an epic experience i dont regret purchasing the tickets.thanks so much mostapha
31 October 2023
Unprompted review
Reply from Cobone
Hi Arunodya,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
Special discounts with new places for…
Special discounts with new places for an amazing experience
4 November 2023
Unprompted review
Reply from Cobone
Hi MG,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team.
OASIS PALM FLOATING
OASIS PALM FLOATING - Went yesterday (29/10/23).
* Pickup Location in Voucher is wrong
* Poor maintenance of cruise.
* No one will use washrooms other than staffs.
29 October 2023
Unprompted review
Reply from Cobone
Hi Gouse,
Please accept our apologies for any inconvenience experienced or any discomfort you have been through, we do understand completely the situation and we do not accept such behavior from our merchants.
Kindly note that we take the issues raised by you very seriously and we guarantee that such experiences will not occur in the future.
If you would like to share more details please don't hesitate to communicate with us at support.ksa@cobone.com.
Best Regards,
Cobone Customer Success Team.
Olian Hotel breakfast deal
Breakfast menu was not international it was only arabic. Only 3 main dishes all were arabic. Bakery items was not fresh all croissants were completely dry. Overall 5 out of 10.
7 October 2023
Unprompted review
Reply from Cobone
Hi Shahla,
Please accept our apologies for any inconvenience experienced, we do understand the situation and we do not accept such behavior from our merchants if it is mentioned as an international breakfast.
Kindly note that we take the issues raised by you very seriously and we guarantee that such experiences will not occur in the future.
If you would like to share more details please don't hesitate to communicate with us at support.ksa@cobone.com.
Best Regards,
Cobone Customer Success Team.
Amazing Buffet dinner at dhow cruise by DME in the middle of sea
Amazing Buffet dinner at the middle of sea at Dhow Cruise by DME (Destination MiddleEast Dhow Cruise) Outstanding experience and mind blowing ambiance- chill environment. Value for money.
3 October 2023
Unprompted review
Reply from Cobone
Hi Zeeshan,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
Highly recommend it made bookies our…
Highly recommend, it made booking trips in Dubai a lot easier and quicker you just check availability with Cobone then book via WhatsApp very good way to do it
We also had an issue with one of our trips and they refunded us with no issues!!
1 May 2023
Unprompted review
Reply from Cobone
Hi Nathan,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
Cove Rotana staycation
I bought Cove Rotana staycation and it's worth it.
13 January 2022
Unprompted review
Reply from Cobone
Hi Mae,
We do appreciate your Review and Comment wishing we will be always up to our valued customer's expectations.
Thank you again for taking the time to add your valuable review and comment.
Cobone Customer Success Team
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