COAX Copenhagen Reviews 

783
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful and discreet packaging, and surprisingly fast delivery times even for international orders. Shoppers also deeply appreciate the remarkably helpful sizing guides and the overall smooth, pleasant online shopping journey from start to finish. Some people were dissatisfied with shipping times, noting that overseas deliveries occasionally took longer than expected or faced courier delays. A few consumers also encountered occasional sizing inconsistencies across different items or noticed that certain materials appeared more sheer than anticipated. Additionally, a small number of buyers mentioned difficulties with tracking updates or receiving prompt assistance when handling logistical issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items are well made, feel soft and... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made garments, soft and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt and fast shipping times... See more

Order

People report ambiguous experiences with order, as many reviewers highlight smooth transactions, fast... See more

Service

Consumers find service to be positive, highlighting fast processing, responsive support, and an overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful, unique pieces that are well made with quality materials. Feel and look very high end. I am smaller in size and always have issues finding things that fit properly…this was not an issue! I... See more

Company replied

Rated 5 out of 5 stars

Returning customer here. Everything worked extremely smoothly as always, from ordering to delivery. We also really appreciate the extra gift wrapping. The article is exactly as described and the size... See more

Company replied

Rated 5 out of 5 stars

Very nice shopping experience and the item arrived very nicely packaged. It took a bit longer during shipping due to the international shipment, but still got here fine

Rated 5 out of 5 stars

My first purchase and UPS made a complete mess of my delivery, after two days of trying to locate my delivery I was told by UPS to refer to COAX Copenhagen. I emailed thier customer service team and... See more


Company details

  1. Lingerie Store

World wide delivery

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

783 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(783)

248 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High Quality and Huge Selection

My husband caught me in just the right mood of “whatever - I’m game” when he suggested this. I know better than to let him choose my lingerie so he gave me his credit card and let me get what I would be comfortable wearing. He was surprised but thrilled with what I ordered. You can go with classy, kinky, silly or a combination. Because they’re in Denmark, it takes a while longer to receive it, so plan accordingly.

7 January 2026
Rated 5 out of 5 stars

Good quality

Good quality, exactly as described on the website. Quick delivery, though a bit pricy on delivery costs. Overall 5/5 for the product!

10 February 2026
Rated 3 out of 5 stars

Not good.

We ordered three items from CC.

All of them were size “S,” yet each one fit differently. In addition, all three products are labeled “Made in China,” but the country of manufacture was not disclosed anywhere on the product pages before purchase, despite strong Danish feel of the website. Judging by their email replies, this appears to be intentional.

The return policy is unduly restrictive, with onerous conditions and virtually no convenient return options, making it difficult and costly to send items back.

Overall, I would not recommend it - similar Chinese items can be found elsewhere for much lower prices. I will also be filing a formal complaint regarding the misleading omission on their website.

26 January 2026
COAX Copenhagen logo

Reply from COAX Copenhagen

Hi Greg,

Thank you for your review.

We would like to clarify a few points for transparency.

COAX Copenhagen is a Danish retailer. We carry multiple international brands, and production locations vary depending on the specific brand and style. We do not state anywhere that our products are manufactured in Denmark, nor do we claim Danish production unless it is explicitly part of a brand’s own description. Some of the brands we offer are in fact handmade in Europe, while others are produced in Asia - as is common across the global fashion industry.

“Made in China” is not an indicator of poor quality. A large share of the world’s premium consumer goods - including products from globally recognised fashion, electronics, and luxury brands - are manufactured in China under strict quality standards. Production location does not define craftsmanship, materials, or design standards.

Regarding sizing: lingerie, especially across different brands and constructions (wet look, lace, bondage structures, stretch fabrics, etc.), will naturally fit differently even when marked with the same size. This is standard in the apparel industry. That is precisely why we provide an adjusted size guide for each and every product on our website, placed directly below the product description, to help customers choose the most accurate fit possible.

As for pricing comparisons, we work with established manufacturers and brands and focus on design, materials, detailing, and finishing. We do not position ourselves in the “knock-off” market, and we stand behind the quality we offer. Comparable designs at significantly lower prices are typically not produced to the same material or construction standards.

Our return policy is publicly available before purchase and follows standard EU e-commerce practice. We process returns consistently and transparently.

We respect that the country of manufacture may be important to some customers. Anyone who wishes to confirm the origin before ordering is always welcome to contact us directly, and we will gladly check specific styles.

Kind regards,
COAX Copenhagen

Rated 5 out of 5 stars

lingerie

Package came with pretty wrapping in pink paper with silkbow. It looked nice.
Product looks like the one on image, seemes to be nice enought quality.

2 February 2026
Rated 4 out of 5 stars

Ordered on 2 February

Great comms from customer service

4 February 2026
COAX Copenhagen logo

Reply from COAX Copenhagen

Dear John,

Thanks for your review - and I’m really sorry for the frustration.

I’ve checked your shipment and can confirm:

- Your order was placed 3 February 2026 at 19:54 and shipped from us 4 February 2026 with Royal Mail Delivery (5-7 business days).

- The latest Royal Mail tracking update today (11 February 2026) shows: “Item Received - Heathrow International LC / LANGLEY HWDC” (12:53).

This means it has now been received into the UK network and should be with you shortly.
Please note that customs processing can sometimes cause a small delay on orders outside the EU, even when everything is moving as it should.

If you’d like, reply to our customer care sales@coaxcopenhagen.com with your order number, and we’ll happily follow up with you until it’s delivered.

Warm regards,
COAX Copenhagen

Rated 3 out of 5 stars

My package got stolen in front of my…

My package got stolen in front of my front porch

3 February 2026
COAX Copenhagen logo

Reply from COAX Copenhagen

Hi Edouard,

Thank you for your review - and we’re truly sorry to hear this happened.

According to the carrier’s tracking, we have confirmation that your parcel was delivered and placed in/at your mailbox. We kindly recommend checking the mailbox (and if relevant, with neighbours or your building’s shared mail area).

If you had contacted our customer care team, we would absolutely have tried to help you right away. You’re very welcome to email us at sales@coaxcopenhagen.com.

Kind regards,
COAX Copenhagen

Rated 5 out of 5 stars

Your store has been great to interact…

Your store has been great to interact with. The first order took a long time arriving when I emailed about it the response was fast and helpful. When our order arrived it was packaged attractively and all in all a pleasant experience. The bodysuit itself is beautiful sexy and my wife said it’s also comfortable. I have already ordered a second time. I enjoy shopping your site. Thank you for providing a great experience. The only suggestion I would have is it would be great if you could use priority mail on the US side as things would arrive faster. The last order took over a month to show up.

2 February 2026
Rated 1 out of 5 stars

I will comment futher when it arrives…

I will comment futher when it arrives if it ever does

30 January 2026
COAX Copenhagen logo

Reply from COAX Copenhagen

Hi Lee,

Thanks for your review - we completely understand how frustrating it can feel when a parcel seems slow to move.

Just to clarify the timeline: your order was placed on 28 January 2026 at 22:35 and shipped from us on 30 January at 10:49.
The chosen delivery option was Royal Mail Delivery (5-7 business days).

When shipping to the UK, parcels sometimes spend a few extra days in customs, which can make the tracking look inactive for a short while - but this is quite normal and doesn’t mean the parcel isn’t on its way.

If you’d like, feel free to reach out to us directly and we’ll happily check the tracking again for you. And of course, we hope to hear back from you once it arrives.

Wishing you a great weekend :-)

Best regards,
COAX Copenhagen

Rated 3 out of 5 stars

The order is fine

The order is fine , everything is nice the only think what was a pity was the long delivery time. It costed 9 days before I caught it.

16 January 2026
Rated 5 out of 5 stars

Quality purchase

First time buying higher-end stuff like this, and the quality is immediately evident! Very satisfied and impressed

12 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look