Beautiful, unique pieces that are well made with quality materials. Feel and look very high end. I am smaller in size and always have issues finding things that fit properly…this was not an issue! I... See more
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Returning customer here. Everything worked extremely smoothly as always, from ordering to delivery. We also really appreciate the extra gift wrapping. The article is exactly as described and the size... See more
Company replied
Very nice shopping experience and the item arrived very nicely packaged. It took a bit longer during shipping due to the international shipment, but still got here fine
My first purchase and UPS made a complete mess of my delivery, after two days of trying to locate my delivery I was told by UPS to refer to COAX Copenhagen. I emailed thier customer service team and... See more
Company details
World wide delivery
Written by the company
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4.5
Excellent
783 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Never Received
24 August 2026
Reply from COAX Copenhagen
Hi Michael,
We’re sorry to see your 1-star review, especially as you have not contacted our customer care regarding your order. Unfortunately, we have not had the opportunity to assist you.
We have checked the tracking for your parcel, and USPS attempted delivery on August 29. Unfortunately, they were unable to deliver it and marked the shipment “Addressee Unknown”, meaning that the addressee was not known at the delivery address. The parcel is therefore now being returned to us.
Had you contacted us, we would of course have been happy to look into this for you and explain what had happened.
Please feel free to contact our customer care team. Once the parcel has been returned to us, we will be happy to help you with the next steps.
Best regards,
COAX Copenhagen
I still have not received my order and…
I still have not received my order and the shipping has not updated in 7 days.
17 August 2026
Reply from COAX Copenhagen
Hi Brian,
We’re sorry to see your 1-star review, particularly as you have not contacted our customer care team regarding your order, so unfortunately we have not had the opportunity to assist you.
We have checked the tracking and can see that your parcel arrived in the US and was processed by USPS in Jamaica, NY on August 22. There has unfortunately been no further tracking update since then, which can occasionally happen while an international shipment is being processed by USPS/customs.
Had you contacted us, we would of course have been happy to look into the delay for you.
Please reach out to our customer care team so we can assist you and, if necessary, follow up on the shipment.
Best regards,
COAX Copenhagen
COAXCopenhagen gets ALL the stars 🌟
Beautiful, unique pieces that are well made with quality materials. Feel and look very high end. I am smaller in size and always have issues finding things that fit properly…this was not an issue! I ordered several pieces and the sizing charts were 💯% accurate.
My husband has still not been able to pick his jaw up off the floor. We will definitely be repeat customers.
I also wanted to note that packaging is discreet on the outside and beautifully wrapped and packed on the inside. I would give this business 10 out of 10 stars ⭐️ if I could!
20 August 2026
Reply from COAX Copenhagen
Dear Erica,
What an absolutely wonderful review to receive - thank you so much! 💜
We’re especially happy to hear that the sizing was spot on for you, and that you loved both the quality of the pieces and the way your order was packaged.
We put a lot of care into making the entire COAX experience feel special, from choosing your pieces to opening the parcel, so your words genuinely mean a lot to us.
And your husband’s reaction definitely made us smile 😊
Thank you for the 10 out of 10 - and for already planning to come back for more. We can’t wait to welcome you back!
All the best,
COAX Copenhagen
Very happy all over.
At first I had some issues with a voucher. That was quickly resolved. I love the items I bought. Good quality, quick delivery, and responsive help desk. I will be back for sure because I love their collection
9 July 2026
Reply from COAX Copenhagen
Dear Jay,
We’re sorry to see this review, especially as you haven’t contacted our customer care team regarding your order.
Your parcel has not been lost and is still on its way. According to the latest USPS tracking update, it departed the USPS Distribution Center in Providence, Rhode Island, early this morning and is currently in transit to its destination. USPS is showing an expected delivery date of today, August 25.
You are always very welcome to contact our customer care team if you would like an update on your parcel or need any help with an order. We would have been more than happy to check the tracking for you, and we’re sorry you didn’t reach out to us before leaving this review.
We hope your parcel will be with you very shortly.
Best regards,
COAX Copenhagen
COAX = quality.
I think COAX does everything well. But their best asset is the quality of their merchandise. The lingerie pieces are well made, packaged nicely and delivered promptly.
12 August 2026
Never got my order
10 August 2026
Reply from COAX Copenhagen
Hi Nicole,
We’re sorry to see your review, especially as we haven’t received any message from you regarding a missing order.
According to the official USPS tracking for your shipment, your parcel was delivered in/at your mailbox in Brookings, SD on August 17 at 12:33 PM.
If you can't locate the parcel despite the USPS delivery confirmation, please contact our Customer Care team directly. We will, of course, be happy to assist you and look into the delivery with you.
We always encourage our customers to contact us if there is an issue with an order, as this gives us the opportunity to help and find a solution.
Kind regards,
COAX Copenhagen
Reply from COAX Copenhagen
Thank you so much, Jennifer! 💕 We absolutely love hearing this.
Thank you for your continued support and for being part of COAX Copenhagen - it means so much to us!
Size adjustments are disproportionate
Size adjustments are disproportionate.
Otherwise the packaging was nice. Fast delivery. Quality is good so far.
7 August 2026
Reply from COAX Copenhagen
Thank you for your feedback! 💕
We’re happy to hear you enjoyed the packaging, fast delivery, and quality of your order.
We’re sorry to hear the sizing wasn’t quite right for you. As fit and sizing can vary between different styles, we provide specific size guides on the individual product pages to give the best possible guidance when choosing a size.
Thank you for sharing your experience - feedback like this is always appreciated and helps us continue improving.
All the best,
COAX Copenhagen
Fast processing and delivery
Fast processing and delivery great service from start to finish
5 August 2026
Great Quality Stuff
The products ordered are great quality. Shipping was fast considering it was from overseas to the US. It was a great experience all around.
3 August 2026
Great product good quality
Easy to use website . Sizing guide very helpful . Product sensational . Very good quality so far . Keep it up . I will be buying more .
27 July 2026
Reply from COAX Copenhagen
Thank you so much for the wonderful review! 💕
We’re delighted to hear that you loved the product and found our sizing guide helpful. We put a lot of effort into making the shopping experience as easy as possible, so this is wonderful to hear.
And we absolutely love the “I will be buying more” part 😉 We look forward to welcoming you back to COAX Copenhagen! ✨
Bodysuit
Free gift along with ordered item! Quick delivery and delighted with item I bought! Will definitely be ordering from Coax again
26 July 2026
Very happy returning customers
Returning customer here. Everything worked extremely smoothly as always, from ordering to delivery. We also really appreciate the extra gift wrapping. The article is exactly as described and the size guide very useful. We’ll be back.
27 July 2026
Reply from COAX Copenhagen
Thank you so much for the lovely review, John - and for coming back to shop with us again 💕
We’re so happy to hear everything went smoothly and that you appreciated the gift wrapping. It’s also wonderful to hear that both the product description and our size guide matched your experience - we put a lot of work into making these as helpful and accurate as possible.
We’ll be very happy to welcome you back again 💕
All the best,
COAX Copenhagen
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