Coastline Academy Reviews 1,077

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,066 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and ability to build confidence, making the learning process enjoyable and effective. Many people highlight the excellent service, noting clear instructions and a smooth user experience that helps alleviate anxiety and improve driving skills. However, some customers also noted issues with the website's ease of use. A few other people also felt that some instructors were aggressive, used a raised tone, and their behavior was perceived as intimidating and unsafe. There were also occasional reports of inconsistent guidance regarding required documents for the DMV and unhelpful customer service when issues arose.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised instructors for being patient, kind,... See more

User experience

Consumers generally report a positive user experience, often highlighting the patience and professionalism of... See more

Service

Reviewers mention positive feedback about service. Many customers praise the helpfulness and patience of... See more

Instructions

Reviewers highlight positive aspects of instructions, frequently praising instructors for being clear,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jeff was awesome. Truly cares about people and wants everyone to drive safely. My anxiety went away almost immediately, he gave great feedback, and was very professional! I definitely plan to recommen... See more

Company replied

Rated 5 out of 5 stars

the guy who was my instructor, Russel C, was a super nice guy. i’m 16 and he made sure to explain everything very thoroughly and detailed for me. i enjoyed my lesson a lot and feel that i have improve... See more

Company replied

Rated 5 out of 5 stars

As someone that hasn’t been behind the wheel, and had a ton of anxiety, my instructor Lucifer C. was fantastic! He let me know what I was doing well and how to improve in the areas that needed adjusti... See more

Company replied

Rated 5 out of 5 stars

Donny D. has been a fabulous driving instructor for my daughter. He has made her feel comfortable and confident from the first lesson on. Highly recommend him to anyone who is feeling overwhelmed when... See more

Company replied


Company details

  1. Driving School

Written by the company

Coastline Academy is the largest driving school in the country and the 6th fastest-growing education company in America according to Inc.com. Coastline was founded with the mission of eradicating car crashes and has provided top-quality education to over 250,000 driving students across 500+ cities, receiving a 98% 5-star rating. The company combines modern technology with rigorous safety standards to deliver a learning experience that is personalized, safe, and efficient.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Great overall

Great overall, could say where to go a little earlier before having to make the move.

17 May 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for taking the time to share your feedback. We appreciate your input about clearer directions and will work to improve our guidance.

Rated 5 out of 5 stars

Jonathan B

Jonathan B. Amazing instructor, was very helpful. Made me feel confident in my driving, being on the roads and highways! Definitely recommend!!

16 May 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for taking the time to share your experience with Jonathan B. We're delighted he helped build your driving confidence!

Rated 5 out of 5 stars

Great lesson

Yvette was very patient, encouraging, and made my daughter feel comfortable.

16 May 2026
Unprompted review
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Reply from Coastline Academy

Yvette was very patient, encouraging, and made my daughter feel comfortable.

Rated 5 out of 5 stars

Heather was very clear and concise in…

Heather was very clear and concise in her instructions, and was clearly focused on the drive. Furthermore, she gave me accurate and helpful advice on my driving skills.

16 May 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your wonderful feedback about Heather! We're thrilled she provided clear instructions and helpful driving advice.

Rated 5 out of 5 stars

It was great

It was great, I learned a lot while driving and it was a all around good experience.

15 May 2026
Unprompted review
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Reply from Coastline Academy

We are ecstatic to hear you learned a lot and had a great driving experience with us, Sean!

Rated 5 out of 5 stars

My son learned a lot from his…

My son learned a lot from his instructor Junel and he got more confident and relaxed driving. I’m glad we got him as his instructor.

14 May 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are excited to hear your son gained confidence with Junel! Thank you for trusting us with his driving education.

Rated 5 out of 5 stars

Rick is the best teacher I've ever had!

Rick (Malibu/Ventura, California) was incredible! He made me feel so confident and reassured. He's the best teacher I could ever ask for and set the bar so high, I dont think I could ever find a better teacher (ive had two in pther countries and Rick is by far 50x better). I'm so incredibly grateful for his kind and understanding approach. His communication is superb too!

15 May 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your review! We're overjoyed Rick made you feel confident and provided such incredible teaching. His understanding approach truly sets the bar high!

Rated 5 out of 5 stars

Anders is very patient with new…

Anders is very patient with new drivers, and keeps calm under high stress situations. He’s helped me improve my driving a lot in the few lessons I have taken with him.

15 May 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are thrilled to hear Anders' patience and calm approach helped improve your driving skills. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Nice Instructors

It’s been nice learning how to drive with you! Courtney and Ian selflessly thought me great pointers in driving. They are knowledeable and confident. Thank you!

14 May 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for sharing! We're thrilled Courtney and Ian provided excellent driving instruction. Your success means everything to us!

Rated 5 out of 5 stars

The staff is so kind and so helpful

The staff is so kind and so helpful! Shout out to Jeff and Ross for being great instructors helping me get my license!

11 May 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your review! We're thrilled Jeff and Ross helped you get your license. Our kind, helpful staff makes all the difference.

Rated 5 out of 5 stars

The instructor made me feel confident…

The instructor made me feel confident behind the wheel. I passed my driving test! Thank you, Mr. William Fike..

13 May 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Your positive experience means everything to us. Congratulations on passing your driving test and feeling confident behind the wheel!

Rated 5 out of 5 stars

Great instructor and patient

Great instructor and patient, definitely working with Lysset has been a blessing.

12 May 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your wonderful feedback! We're thrilled Lysset provided such patient instruction. Your experience means everything to us.

Rated 3 out of 5 stars

Misleading Certificate directions

The online courses were good and easy to complete. When I was done I ordered my certificate and it came with directions on what to do before I set up a permit appointment and what I need to bring. The certificate stated that I CAN either bring a birth certificate or passport to the DMV. I chose the easier option and when I waited an hour in line, documents in hand, the lady at the kiosk told me I HAD to have my birth certificate. She turned us away due to the mistake on the Coastline Academy certificate. Then I had to reschedule a week later. I even told my driving instructor from Coastline and he said “no that’s not right. Passport would have worked.” My instructor is great however and has a wonderful lesson with him today. The birth certificate thing really set me back, I was so prepared and had been study so long. Just to be turned away by an error.

8 May 2026
Unprompted review
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Reply from Coastline Academy

We regret to learn about the misleading certificate directions causing delays. Please contact us at (360) 848-6200 to address this documentation issue.

Rated 5 out of 5 stars

Had an excellent experience with Ross

Had an excellent experience with Ross. His instruction was top-notch, providing detailed and constructive feedback that helped me correct my mistakes. He is professional and knowledgeable, I highly recommend him

11 May 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are absolutely thrilled to hear about your excellent experience with Ross! His professional instruction and constructive feedback truly make a difference.

Rated 5 out of 5 stars

My driving instructor JR B is extremely…

My driving instructor JR B is extremely good. He is knowledgeable, calm, patient and explains everything very well. Couldn’t have wished for a better driving instructor!

29 April 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are ecstatic to hear JR B provided excellent instruction. Thank you for recognizing his knowledge, patience, and teaching skills!

Rated 5 out of 5 stars

Gator B was very informative and kind

Gator B was very informative and kind. My daughter really enjoyed and appreciated her 1:1 lesson. She said she learned a lot from him.

11 May 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for sharing! We're thrilled Gator B provided such an informative and kind 1:1 lesson for your daughter.

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