CLUSE Reviews 

3,646
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I own quite a lot of jewelry from this brand, and even after years of wearing it, the pieces still look beautiful and keep their quality. I really appreciate how well they hold up over time and still... See more

Company replied

Rated 5 out of 5 stars

The backpack is amazing and the quality is great! The shipment was super fast as well! Highly recommend!

Rated 5 out of 5 stars

I have bought several watches and jewellery from Cluse. Some as gifts and some for myself. Everything arrived as described and beautifully packaged with free delivery which I really appreciate. I esp... See more

Rated 5 out of 5 stars

Great shopping experience! The website was easy to navigate, and the watch arrived exactly as shown in the photos. The quality is very good, and everything was well presented. What impressed me the mo... See more

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4.0

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(3,646)

304 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have not received my package yet

I have not received my package yet. when I check with the carrier it hasn't been updated for a very long time. Please let me know where my package is and when I will receive it? or give my money back!!

11 March 2019
Unprompted review
CLUSE logo

Reply from CLUSE

Dear Mahsa Agha Gholizadeh,

Thank you for your feedback.

We are so sorry to hear you have not received your order yet. We will contact you as soon as possible to resolve this for you.

Please accept our sincere apologies for the inconvenience this has caused you.

Kindest regards,

Team CLUSE

Rated 5 out of 5 stars

Totally happy with my purchase

I am very happy with my Cluse watch. I bought two items plus an additional strap. The parcel arrived within 2 weeks. The look of the watch I received corresposds to the pictures on the web site. Only be prepared that the marble face of watch can come in variable patterns , so the veins my watch came a bit plainer then on the picture. The pink rose gold metal looks very beautiful !

10 March 2019
Unprompted review
Rated 4 out of 5 stars

Love the watch and the packaging

Love the watch and the packaging. It took a while to arrive, but it was worth it. I’m a bit concerned about all of the “care” instructions, because I frequently wear watches for days at a time and sometimes accidentally shower with one on, so we’ll see how well this one holds up. I love the green & gold color combo, and I really love that it’s resizeable, because I have TINY wrists. And I mean, comically tiny.

8 March 2019
Unprompted review
Rated 5 out of 5 stars

I recently bought two watches from…

I recently bought two watches from 'Cluse', the Le Tetragone in rose gold (case) with a butterscotch strap & the La Boheme in full black. Both watches were beautifully designed & looked exactly as pictured on the website.

The Le Tetragone watch was bought, despatched & delivered within 3 days. There was a slight delay in the despatching of the La Boheme watch as it was during the Christmas period, though I was informed via email regarding the delay & when I could expect it to arrive.

I would certainly recommend 'Cluse' & will be purchasing their products again in future.

7 March 2019
Unprompted review
Rated 5 out of 5 stars

Good service

Initially I had problems, my parcel was lost by the carrier. I got in touch with Cluse by email and they couldn’t have been more helpful, I received my replacement parcel within 48 hours. Thank you Cluse for a very good service.

6 March 2019
Unprompted review
Rated 3 out of 5 stars

Straps' quality is disappointing

Watch is very lovely, however the straps' quality are not great. I purchased a rose gold metal strap and a grey leather strap, the rose gold metal strap did not stay rose Gold for very long, only wore it for like a month and the colour starting to fade, now it looks like dirty copper. The grey leather strap is very easy to get marked by even not so sharp objects and the colour is rubbed off on certain places on the strap,
again only wore it less than a couple of weeks.

6 March 2019
Unprompted review
Rated 1 out of 5 stars

Shipment lost

I have not receive my watch and I am still was still waiting for it or a refund. I filled in a request on your website and have not received any news yet..

6 March 2019
Unprompted review
CLUSE logo

Reply from CLUSE

Dear Marie, Thank you for your feedback. We are sorry to hear that you still did not receive your order. We will contact you as soon as possible to discuss a resolution with you. Please accept our sincere apologies for the inconvenience this has caused you. Kindest regards, Team CLUSE

Rated 1 out of 5 stars

I am still waiting for my watch to get…

I am still waiting for my watch to get home after 3 months i bought it. Nobody knows anything and I am still waiting. I dont recomendd it at all. I want my money and I dont want to wait anymore.

3 March 2019
Unprompted review
CLUSE logo

Reply from CLUSE

Dear Melisa,

Thank you for your feedback.

We are so sorry to hear you have not received your order yet. We will contact you as soon as possible to resolve this for you.

Please accept our sincere apologies for the inconvenience this has caused you.

Kindest regards,

Team CLUSE

Rated 5 out of 5 stars

Excellent

Excellent - fast shipment - very good customer care. I would recommend !

1 March 2019
Unprompted review

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