Cluey Learning Reviews 337

I recently cancelled Cluey with my son. Very disappointed with current customer service experience. Never able to connect to anyone or talk to anyone. Appointed tutor always last minute not available and my son forced to pair someone he doesn’t even know. I lost my faith in Cluey with their support to children’s education.

Very happy and such an easy process to set up. My daughter’s teacher (Mike) is very understanding and supportive. Highly recommend.

Our son has very specific troubles in English expression, and the Cluey tutor has made great efforts to tailor the tuition to our needs.

We had a good experience with Cluey, the tutors are knowledgeable and work well with kids. The online platform and the session feedbacks are quite useful.

It's early days for our Granddaughter with Math & English with Cluey but already we can see a difference in her confidence with these two subjects & herself.

Upon initial investigations the person we spoke to was very friendly and knowledgable about the program and what tutoring would entail. The Tutor that was matched with my daughter has been wonderful, she is very patient and kind and means my daughter feels very comfortable to learn and participate in the sessions. There is feedback provided after each session and my daughter's school teacher has even provided some content of what they working on to ensure the turoring sessions align

My daughter really likes her tutor and is learning a lot from her. She struggles with learning and school in general, and her tutor has made great connections with her. We have moved times just to keep this same tutor.

The tutors had some wonderful strategies to help me son understand the content he is learning for English and Mathematics. They are kind and patient, they make their best effort to help my son. Although it might not always work that way, I really appreciate the support his tutors have been providing, I love to see them keep up the effort and make improvements to help better understand the content when it doesn’t work out well.

My daughter just loves her tutor with Cluey, makes her feel like she can achieve anything and helps with what she’s really struggling with and my daughter doesn’t feel like it’s just a chore! love the feedback at the end of each session , would highly recommended giving Cluey a go!!

My daughter commenced online tutoring for Year 12 Mathematics Extension in October 2023.

Over the course of 14 tutoring sessions she had 7 different tutors many of whom did not know the syllabus or subject matter. There was no opportunity for continuity or for her to establish a working relationship with her tutor.

To their credit Cluey refunded the fees for unused sessions and also did not make me pay the termination fee.

I will not be using the Cluey Learning service again.

My son started his tutoring with Cluey in January to prepare him for his NAPLAN test.

What a joke: over 3 months we had several teachers changes in both subjected we signed him up for. For that matter before he started his lessons, the tutors changed at least 2 times.

Two of our lessons were cancelled by the tutors at the time of the lesson, for technical reasons. One of those sessions has not been refunded although my son was logged in and i was the one contacting Cluey to understand why the teacher logged in and out whitin a minute of the scheduled lesson.

I had to request mock test for one of the subjects, and this was only provided the week before his last lesson.

What promped this review was the fact that after my son completed his mock Naplan Test no feedback were given to him neither by the tutor during his last lesson nor by the system.

We also found that most of the tutors were students with no teaching experience, some of which were not even based in Australia.

I would discourage anyone from sign up for this service, you will getter a better experience and more value for money going with a different provider.

Tutoring = 5* / Service = 0
I would give their service a negative rating if I could. I can't speak to anyone on the phone. They send template emails. It's extremely frustrating. I've being trying to sort out my account for 2 weeks, even taking a snapshot of my bank account to show them how much funds are in it. Funny how the debit for a cancelled failed session works every time. Rather sign up with a service where you can actually speak to someone on the phone who is willing to assist you as my son has already missed half the term. And to think I was going to sign my other son up as he's just started grade 2!

The learning is fantastic and my son is learning a lot from his tutor who is very good.

The customer service is terrible and we are owed so many cancelled sessions or sessions where the tutor was changed without our consent and we cancelled. I am constantly writing to them asking to keep the original tutor. They keep reinstating him but it wastes my time.

Just want to have better customer service and the sessions we have cancelled or not attended with tutors we didn’t agree to the change refunded

They just ignored this request and have never paid me.

DON'T WASTE YOUR TIME OR MONEY.
The student has to have their phone with them but my daughter is being tutored at school where phones aren't permitted in the class.
Can't even change your password without spending 20 frustrating minutes on the phone.
No demonstration on how to join her session, so we just pay and cross our fingers it's not at difficult as changing a password!!!
Only parental access so you have to give your child your log in details, including password, so they can access YOUR account....!!!
The salesman doesn't offer any of this information, just tells you how simple and great it is...well it's NOT

For the SECOND WEEK in a row I have logged in to find that my session was cancelled. I have asked more times than I care to remember via phone and email that my daughter's maths lesson be converted to an English session. I was told that this had happened and yet I logged in to find the session cancelled. I explicitly asked the consultant that I spoke to on Thursday to not cancel sessions but instead offer an alternative tutor if her primary tutor is not available.My daughter is struggling - I came to you for help.  Instead all I have got is frustration and broken commitments. She will now be into her third week without tutoring in spite of the fact that we have restructured our weekends around making her available. I enrolled her at the beginning of term but have only successfully had two and a half sessions.

My son finds Cluey Learning engaging. His tutors have made tutoring a fun activity he enjoys and looks forward to his lessons.

As a student who has experienced the tutoring services of Cluey Learning, I am compelled to share my extraordinary journey with this exceptional company. From the outset, Cluey Learning impressed me with its personalized approach to education, tailoring lessons to fit my unique learning style and academic needs.

The tutors at Cluey are not just educators; they are mentors who genuinely care about your progress. They have a remarkable ability to make complex concepts understandable and interesting, which has significantly boosted my confidence in subjects I previously struggled with. The use of interactive and engaging digital platforms made learning not just effective but also enjoyable.

What sets Cluey apart is their commitment to providing a holistic learning experience. They consistently sought feedback to ensure the tutoring sessions were aligned with my educational goals and adapted their teaching methods accordingly. This bespoke service made a significant difference in my academic performance.

The flexibility of scheduling sessions and the convenience of online learning provided by Cluey were also major advantages. It allowed me to balance my studies with other commitments seamlessly.

In conclusion, my experience with Cluey Learning has been nothing short of transformative. It’s not just about better grades, which I certainly achieved, but about developing a deeper understanding and love for learning. I highly recommend Cluey Learning to any student seeking to enhance their educational journey. Their professional, friendly, and effective tutoring services are a game-changer in the world of learning.

My daughter is year 10 and finding keeping up in class much easier. The Tutor is very good at explaining things and provides extra tools to help with understanding. Also being able to have tutor at home is easier to manage.

My son has been receiving weekly tutoring from Cluey now for a few months. In that time, we've had the occasional tutor change but for the most part we've been happy with the tutors supplied and will continue to receive assistance for our son. He was a bit shy at first but now is very engaged in the sessions and is finding the revision of his class work helpful for the retention of the concepts learned at school. He is not great with attentive classroom learning, so we find the one-on-one Cluey sessions are more suited to his learning type.

The process is very easy and flexible. We were able to choose a tutor who seemed like a good fit for my son's needs, there were plenty of convenient times available and the platform was simple to use. The tutor was friendly and engaging which has helped motivate my son.