clubmed.us Reviews 2

We go to the club at least 4 times a year for over 20 years.
We booked a stay on 9/1 with an agency, on 11/1 prices drop by 10% or 700 eur

We had not been warned
No compensation or commercial gesture

Clubmed despises its customers, even the most loyal

Club Med doesn’t stand behind their “Air-Inclusive” packages. They wouldn’t help us when the flights they booked misconnected. Our were booked last Nov. I’m January I received a phone call letting me know that there was a schedule change for our Jet Blue flights. The schedule now has a overnight in NYC and BOS. I was told to wait, that it’s most likely that Jet Blue will add the MSP to Punta Cana flight back to their schedule. So, I accept the change. Now that I’ve waited and Jet Blue has not added the flights to their schedule, I’m told I have no choice but to take the HORRIBLE schedule I was given in January. The agents I’ve talked to have been No Help! They have even been rude! I did as I was told to do by the Club Med travel agent in January and waited. They are telling me because I accepted the change in January, I’m stuck.
I’m expected to pay for a hotel in both NYC and BOS an additional $500-$700 which we don’t have.
The Club Med agents gave me poor information. The option I was offered in January to take another airline for an additional $300 is no longer available. Now I’m stuck having to pay for 2 hotel nights. Club Med has messed up my vacation and caused us a lot of stress months before we go.