Clover Car Services Limited Reviews 

608
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Had a booking for 5:30AM to the airport, despite confirming the collection the night before with the office the driver never arrived, ended up having to book Ubers and rush to make the flight. I... See more

Rated 5 out of 5 stars

Excellent service from Clover Car services. Received text after telephone call confirming booking & then text morning of flight confirming driver on his way & given registration details. Driver excell... See more

Rated 5 out of 5 stars

We needed a minibus to transport our staff and volunteer team to a colleagues wedding. I submitted an online enquiry and it was answered swiftly. I telephoned the office to make my booking and... See more

Rated 3 out of 5 stars

Dispatcher promised 5 mins - taxi took 20+ to arrive with no updates given. Despite being local main roads, driver had no idea where pick-up or drop off points were. Car was clean, driver was polite,... See more

Company replied

Company details

  1. Transportation Service
  2. Sightseeing Tour Agency
  3. Transportation Escort Service

Written by the company

Clovercars aim to provide all your travelling needs. Offering a profesional, punctual and reliable service. We strive to be the best and will go that extra mile for you. • Executive & Chauffeur Services • Airport Transfers • Courier & Delivery Services • Additional Needs Transport •Coach Bookings • Weddings With over 45 years experience and knowledge of working in Bromley, london and the surrounding counties, we always get our customers to their destination safely, on time and in the upmost comfort. • open 24/ 365 days • GPS Trackers on all cars • All our drivers and chauffeurs have an enhanced DBS certificate • COVID safety measures in place


Contact info

3.5

Average

TrustScore 3.5 out of 5

608 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(608)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kevin was my car truck driver

Kevin was my car truck driver. He is very good. Knows what he’s doing. Towed my car to discount tires so I could get my flat tire fixed. He was a good person n interesting since I had to drive in the truck with him. I recommend Kevin.

7 October 2024
Unprompted review
Rated 4 out of 5 stars

Airport Service

Used for LGW airport for out and inbound trips. Prompt and reliable with good quality vehicles. Would be 5 🌟 if we’d been told to meet driver in car park vs the drop off area we normally get picked up from.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Clover Car…

Excellent service from Clover Car services. Received text after telephone call confirming booking & then text morning of flight confirming driver on his way & given registration details. Driver excellent...made sure we had passports & money and had locked up house properly before he was ready to drive. Very nice driver & overall an excellent service. Highly recommend

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Early start!

I used the service today for an appointment & pick up from Lewisham Hospital. I have issues with my mobility. The drivers were kind, helpful & punctual. I have used Clover quite a lot since living in this area. This is the first time I have used the online booking service and it worked very well. Monica. South London.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect service

Easy to book. Driver courteous and on time.

6 July 2024
Unprompted review
Clover Car Services Limited logo

Reply from Clover Car Services Limited

Good Morning,

thank you for the 5* review.

Regards

Joanne
Clover Management Team 🍀

Rated 5 out of 5 stars

Clovers

Very reliable car service,mostly always on time if not early and I like that most of there drivers aren't chatting away on their phones for the whole of your journey that really annoys me I recommend clovers

28 June 2024
Unprompted review
Clover Car Services Limited logo

Reply from Clover Car Services Limited

Hi Pauline,

thank you for taking the time to review our services.

we look forward to seeing you again soon.

Kind Regards

Joanne
Clover Cars Management Team 🍀

Rated 1 out of 5 stars

Unsafe and unreliable

I sent the following feedback directly to Clover Cars after our booking in April, they never bothered to respond:

I booked a car to come and collect my family to take us to the airport on Sunday evening. Nobody turned up, and when I phoned the office they said that the driver had been ‘checking his car’ and would be with me in 10-12 minutes at most. 25 minutes later, he arrived. He seemed completely surprised by the amount of luggage we had (which was all explained in the booking).

His driving was terrible, and so dangerous. He was doing more than double the speed limit at times, weaving in and out of traffic and undertaking other cars. My husband had to ask him twice to slow down.

When we arrived at Heathrow he insisted on a cash payment, despite me receiving no instructions that this was required (and I specifically asked for payment details when I confirmed the booking), and your website advertising Visa/Mastercard/Amex facilities. This made us even later for our flight as my husband had to go and find a cash point whilst the driver tried to insist that me and my baby didn’t get out of the car; the whole experience was dreadful and a really poor start to our first holiday with our young baby.

14 April 2024
Unprompted review
Clover Car Services Limited logo

Reply from Clover Car Services Limited

Good Morning,

I believe we have spoken a couple of times regarding this booking, we also explained when taking the booking the procedure with card payments as drivers work for various other companies they do not have onboard card readers but we can send you a link which enables you to make a safer payment online.
As you had not made a payment online the driver asked for cash payment which he is well within his rights to do as you had not paid for your journey.
we have never had any complaints regarding the driver in question.
I can apologise about the late running of your car if that was the case.

we do also have terms and conditions available on our website for your to read before proceeding with your booking.

Kind Regards

Joanne
Clover Cars Management Team 🍀

Rated 5 out of 5 stars

Reliable with clean car

Lovely driver. Very clean car. Excellent journey. Used for airport journey. Would use again. Reliable. Thanks

27 June 2024
Unprompted review
Clover Car Services Limited logo

Reply from Clover Car Services Limited

Good Morning,

thank you for your kind comments and 5* review, we hope to see you again soon.

Regards

Joanne
Clover Cars Management Team 🍀

Rated 5 out of 5 stars

Excellent

Easy to book a car, drivers always friendly, helpful and polite

25 June 2024
Unprompted review
Clover Car Services Limited logo

Reply from Clover Car Services Limited

Good Morning,

thank you for your 5* review.

Kind Regards

Joanne
Clover Cars Management Team 🍀

Rated 4 out of 5 stars

Good driver, longish wait

The driver was very pleasant and helpful. The estimate of when the car would arrive was wildly optimistic. I would happily book with Clover again but will take the estimated time of arrival as a pious hope rather than an expectation.

12 June 2024
Unprompted review
Clover Car Services Limited logo

Reply from Clover Car Services Limited

Good Afternoon,

we apologise for the inaccurate estimate time given due to unforseen circumstances occasionally journeys will take longer than expected.

we look forward to seeing you again soon and hopefully get a 5* review.

Regards

Joanne
Clover Cars Management Team 🍀

Rated 5 out of 5 stars

I fully recommend this company

I use this company quite regularly and they are a fantastic company. They suit the needs of many different people which is extremely helpful. The drivers are super friendly and approachable which in turn makes the journeys nice and relaxing. I highly recommend this company whether it’s for a quick trip to the shops or going to the airport for a holiday. Fantastic service offered.

8 June 2024
Unprompted review
Clover Car Services Limited logo

Reply from Clover Car Services Limited

Good Morning,

thank you for your 5* review.

we hope to see you again soon.

Many Thanks

Joanne
Clover Cars Management Team 🍀

Rated 1 out of 5 stars

Helpful person in the taxi office

Helpful person in the taxi office, however, the First price quoted was too expensive for me and I would have had to pay waiting time at my destination. When the taxi arrived and took me to my final destination, I was charged £12.30 from Tesco superstore Bromley to Bromley Sth station. I was shocked. Next he didn’t take card so had to take me to a cash point! This was all crazy as the earlier taxi I had taken had charged me £6.00 for the same journey. As a visitor I am disgusted by the excessive charge. 😠

28 May 2024
Unprompted review
Clover Car Services Limited logo

Reply from Clover Car Services Limited

Good Morning,

customers are informed of the fare before the journey is booked, a confirmation text is also sent with the fare price.
as you used a different firm on the way there that would explain your fare difference.
you always have a choice on card or cash option you just have to let the controller know when booking and they can send a payment link.

Kind Regards

Joanne
Clover Cars Management Team 🍀

Rated 5 out of 5 stars

Great service

Always use Clover, good drivers, polite and helpful.

23 May 2024
Unprompted review
Clover Car Services Limited logo

Reply from Clover Car Services Limited

thank you for your 5* review.

see you again soon

Joanne
Clover Cars Management Team 🍀

Rated 5 out of 5 stars

I’ve been using Clover Cars for years…

I’ve been using Clover Cars for years and I can honestly say that I have nothing to complain about to date. Keep up the good service. Thank you.

25 May 2024
Unprompted review
Clover Car Services Limited logo

Reply from Clover Car Services Limited

Good Morning,

thank you for your kind words

see you again soon.

Kind Regards

Joanne Hawkins
Clover Cars Management Team 🍀

Rated 5 out of 5 stars

Tommy was very friendly and got us to…

Tommy was very friendly and got us to our destination promptly!

22 May 2024
Unprompted review
Clover Car Services Limited logo

Reply from Clover Car Services Limited

Good Morning,

thank you for your review i will pass on your comments to the driver.

Regards

Joanne Hawkins
Clover Cars Management Team 🍀

Rated 5 out of 5 stars

Daryl best driver caring and supportive

Daryl best driver caring and supportive

9 May 2024
Unprompted review
Clover Car Services Limited logo

Reply from Clover Car Services Limited

Thank you for your review, i will pass on your comments to the driver!

see you again soon

Joanne
Clover Cars Management Team 🍀

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look