CloudPiper Reviews 

Absolutely awful in every possible way. They increase fees as they see fit at the drop of a hat - and every time an invoice is sent, they send two more, each with additional fees on them that have just been made up covering services that we don't even need or want and didn't agree to. We are trying to exit from them now which is providing both problematic and expensive, as they are charging a £55 exit fee! I find communication with CloudPiper unacceptably rude, they are extremely unprofessional and clearly don't act on any feedback or negative reviews. I have never before had such a bad experience with a company. Avoid at all costs.

Do not use this company, I on setting up with Cloudpiper, I repeatedly requested an exchange service, I ended up with some hybrid IMAP service which was down 20% of the time, not great when trying to run a business.

I was then held to ransom as they would not release my own domain back to me unless I paid a whole years subscription which was around £700.

The only good review on here is by Jurgen their own IT guy, you have been warned.

Support ticket responses were slow and often ignored, there is no phone number to call to chase it up.

I have since "Escaped" from them, gone back to MS Exchange for emails, but they charged me £55 to release my own domain DNS controls back to me.

I find CloudPiper virtually impossible to deal with. In the past they have closed my website for non payment of an invoice which was never raised. They ignored requests to contact me. This time round, my invoice was paid the same day it was raised, four days later a different increased version of the same invoice was raised again accompanied by an email warning me that my website will go offline unless the increased value of the original invoice is not paid again.
Don't ever think of ringing them.. It's just an answer machine.

If you have a problem with your web host it can be very difficult to do anything about it. They can withdraw support and make your website unusable until you pay whatever amount they see fit. We were paying for services that we didn't need or ask for. At the same time such basic features as FTP were locked so that it took 24 hours to upload a file. They will say you get what you pay for. However, we receive much better service now from a much cheaper company. We had to pay £100 to leave because we could only give 27 days notice of termination. We don't have the latest files but it was worth it not to have to deal with them again.