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Cloudpillo Reviews 32,702

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I’ve been using the Cloudpillo Plus for a while now, and the comfort level genuinely surprised me. The pillow feels soft at first, but it still gives enough support to keep my neck aligned properl... See more

Rated 1 out of 5 stars

Trying to return a pillow and pillow cases. They ask for photos beforehand. Even though I had to check the box "still in original packaging". I think this is in order to delay you as a customer, so y... See more

Company replied

Rated 5 out of 5 stars

Pillow arrive quickly and was packaged well. As with all new pillows the first night was strange but after that it was great to sleep on. Due to old neck injury can be difficult to get a supportive pi... See more

Rated 5 out of 5 stars

I have recently purchased the superking partner duvet unfortunately on delivery the wrong item had been sent(easily done in a busy warehouse). After reaching out to customer service via email the is... See more

Company replied

Company details

  1. Bed Shop

About Cloudpillo

Written by the company

You only live once, so make it count. Wake up inspired, give your best, and chase what makes you feel alive. When the day is done, rest your head on a Cloudpillo. We’ll embrace your dreams, recharge your mind, and help you wake up ready to do it all again tomorrow. Live boldly. Rest deeply. Live your dreams with Cloudpillo. Visit our website Contact

Written by the company

Cloudpillo, the highest rated bedding store on Trustpilot!
You get 100 nights to try your Cloudpillo at home. If you find within those 100 days that it’s not the right fit for you, no problem. You can easily return it, hassle free.
2 year warranty
To ensure the quality of our products, you receive at least a 2 year warranty on your purchase. If something happens within this period, no problem. We’ll send you a new one right away.
Fully adjustable
The Cloudpillo Original is completely adjustable to your personal preference. That’s how we guarantee you the best sleep of your life.

Our sleep trial promise

At least 100 nights of trial sleep

Try our products for a minimum of 100 nights and discover if we can improve your sleep.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

33K reviews

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Rated 5 out of 5 stars

Although not the cheapest pillows out…

Although not the cheapest pillows out there , they are though great value thru their customisation to get them just right to personal preference, I particularly like the coolness and breathabilty so I was comfortable thru out the night, so all in all a Ronseal of a pillow it does what it says it will do
Delivery was quick and excellent packaging too

4 January 2026
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Reply from Cloudpillo

Thanks for your review! We really appreciate that you're satisfied with your Cloudpillo and that you're sleeping comfortably through the night. Great to hear that the customization, coolness and breathability work well for you, and that the delivery and packaging met your expectations.

Cloudpillo Dreamteam

Rated 5 out of 5 stars

Very Happy

Firstly despatch and delivery very quick especially as it was the festive season. Cloudpillo recharge Excellent better than expected will definitely buy again. Thx

22 December 2025
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Reply from Cloudpillo

Great to hear that you are satisfied with your Cloudpillo recharge and that the delivery was so fast, even during the holidays. It's wonderful that the pillow exceeds your expectations. Thanks for your lovely review and see you next time.

Cloudpillo Dreamteam

Rated 1 out of 5 stars

Awful service and customer service

Awful service and customer service. They don't send the order on the day they say they will, 8 days after you placed the order the order hasn't even been processed yet. Then they don't reply and they think threatening the customer by showing an automatic message saying if you send another email, your inquiry will get to the "bottom of the list" is gonna do something. Yes, it will, it will make your customer even angrier.

8 January 2026
Unprompted review
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Reply from Cloudpillo

Hi Andrea,

Thank you for sharing your feedback. We're very sorry to hear about your experience and understand how frustrating it can be when an order or reply doesn't come as quickly as expected.

To clarify, our system automatically advises not to reply to old emails because responding to the same thread can actually delay the processing of your inquiry. Sending a new email ensures that your message is seen and handled as quickly as possible. You are always welcome to send a new message, and our team will do everything we can to assist you promptly.

We appreciate your patience and your feedback, as it helps us improve our communication and service.


Met energieke groeten,
Cloudpillo Dreamteam

✉️support@cloudpillo.nl
☎️085 070 73 11 (ma t/m vr 10.00u-16.00u)

Live your dreams 💙
DreamTeam | Cloudpillo

Rated 5 out of 5 stars

Incredible products

The website is easy to navigate,order came quickly.
I had 2 cervical discs taken out of my neck 2 years ago and a cage put in, and I have struggled with pillows ever since.
I bought the side sleeper pillow in December and I absolutely love it.No aches or pain just comfort.I also love the coldness of the pillow as I get too warm. This then lead me to buying the Quilt and bed lining which arrived this week.
I can honestly say that both my myself and my Husband love it all.
I haven't been woken up once by getting to hot.
The feel of the Quilt is light and fluffy.
You should advertise to all the menopausal ladies who suffer at night time.Your products would definitely help them.
I love the feel and colour of my bed linen as well.I couldn't have bought a better match to my bedroom colours.
I have never written such a long review before but this time I felt I needed to.
I'm hoping you will bring out some fitted sheets as it's the only item missing now.
My sleep is so much better now.
Thank you so much.

8 January 2026
Unprompted review
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Reply from Cloudpillo

How wonderful to read that you are so satisfied with the side sleeper pillow, the duvet, and the bedding. It's great to hear that after your surgery you can finally sleep comfortably again without pain or discomfort.

Thank you for your valuable tip about advertising to women in menopause. We really appreciate your input. We will definitely take your suggestion for fitted sheets into consideration as well.

We're glad your sleep is so much better now.

Cloudpillo Dreamteam

Rated 5 out of 5 stars

I have been called a pillow snob

I have been called a pillow snob. But I spend ages trying to find the right pillow. I seem to feel every little bump in my pillow and when I find a good one, it doesn’t last for long before I need another one. After looking at many pillows on the internet, I came across Cloudpillo Recharge and to be honest, the 100 night trial, was what swayed it for me. It only took a couple of days to arrive and I took it out of the box immediately to let it breath and plump up. But I couldn’t wait another night to try it, so I put it in a pillow case ( which took ages because it was so plump) and planned to sleep on it that night. When I rested my head on it, it was way too high for me. So I unzipped it and took out the firmer layer and tried again. This time it was too lower so I put one of my own pillows underneath. I did sleep well but needed to sort it out the following day. There are 2 internal pillows both of which have a zip to take out some of the filling. I took out half the firmer filling and tried again. The pillow was so soft and bounced back. I’ll try it again to see if I need to take out a little more.
Although this pillow is extremely versatile and I’m looking forward to sleeping on it, there are two little things that I think need improving. When you take the filling out of the case, you have nowhere to put it. Luckily I had an old fabric bag but it would’ve been nice to have a light bag included so I could keep it somewhere safe until I need to adjust it again. And the other thing I noticed was, because I have cream pillow cases, the grey from the pillow shows through. I could put a pillow protector underneath but this changes the density of the pillow because the filling is more squashed.

6 January 2026
Unprompted review
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Reply from Cloudpillo

We're glad to hear that after some adjustments, you're sleeping well on your Cloudpillo Recharge! We appreciate you taking the time to share your experience.

Thanks also for your suggestions regarding the storage bag for the filling and the color of the pillow. We will definitely take this feedback into account in our further development.

It's great that you value the versatility of the pillow, and we hope you continue to enjoy it for a long time!

Cloudpillo Dreamteam

Rated 5 out of 5 stars

I’m really happy with my Cloudpillo

I’m really happy with my Cloudpillo! The comfort is exactly as described, supportive yet soft, and it has noticeably improved my sleep quality. I feel more rested. Great quality and definitely worth it. Highly recommended!

16 December 2025
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Reply from Cloudpillo

Thank you for taking the time to share your experience. We're happy to hear that you're sleeping better and that the Cloudpillo is providing the comfort and support you were looking for.

Cloudpillo Dreamteam

Rated 5 out of 5 stars

3 pillows

Originally bought 1 pillow to test (as these are not cheap). Ended up buying 1 for everyone in the house (so 3 in total). Everyone is super happy with their pillows. Great product

27 December 2025
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Reply from Cloudpillo

How wonderful to hear that you are so satisfied with the pillows. It's great that you first tried one pillow and liked it so much that now everyone in the house has one. We appreciate that you took the time to share your experience.

Cloudpillo Dreamteam

Rated 1 out of 5 stars

Do not buy!

The pillow is terrible, hard, hot, compacted, heavy and solid.
Customer service is unbelievable, stating a return label can't be sent because of a bug on their system!!
A very big scam

In response to your reply, yes I've contacted customer service various times, passed onto your returns dept, whom can't generate a label. The last communication was they had a bug and can't generate a return label. This then takes the customer over the 30 days free return policy!!!

17 December 2025
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Reply from Cloudpillo

Hello,

We are very sorry to hear that the pillow did not meet your expectations and that this experience has been so frustrating. That is certainly not what we want for our customers.

Have you already emailed us so we can send you a return label? I would be happy to help you with this. Please let us know and I will gladly create a return label for you manually. Sometimes technical issues can occur, but we are more than willing to resolve this properly for you.

It is truly unfortunate that the pillow did not suit you, and we are happy to assist you further.

Cloudpillo Dreamteam

Rated 5 out of 5 stars

Top product

It was for my boyfriend Xmas present and he really like it, no more sweat at nights perfect size and the 2 different sides is top

16 December 2025
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Reply from Cloudpillo

It's great to hear that your friend is so satisfied with his Cloudpillo. It's wonderful that he now sleeps better without night sweats and that both the size and the two different sides are working well for him. We appreciate your positive feedback.

Cloudpillo Dreamteam

Rated 5 out of 5 stars

Nice experience

I have got the order on 1+1 promotion and was very happy with the overall experience. The order process was so smooth and easy to navigate, making it a breeze to find exactly what I needed. Plus, the delivery was super fast, and the packaging was just lovely.

16 December 2025
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Reply from Cloudpillo

It's great to hear that you are so satisfied with your order. We love that the ordering process went smoothly and that your delivery arrived quickly. Thanks for your wonderful review and enjoy your purchase.

Cloudpillo Dreamteam

Rated 4 out of 5 stars
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Reply from Cloudpillo

Thank you for your review. We're glad to hear that you sleep comfortably on your Cloudpillo. We understand that the price is a point of attention and we will take this feedback into account.

Cloudpillo Dreamteam

Rated 5 out of 5 stars

It is perfect

It is perfect! Give it 5-10 days and it’s perfect!

16 December 2025
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Reply from Cloudpillo

We're glad to hear that you're satisfied and that the Cloudpillo works perfectly for you. We appreciate that you took the time to share your experience.

Cloudpillo Dreamteam

Rated 5 out of 5 stars

Dream company!!

This company is truly well thought through, from the beginning to the end, delivery is very fast .
The staff are all kind , cheerful and efficient .
The product is the very best pillos, soft like I imagine a cloud !. To do business with them is easy and stress free! I really recommend!

16 December 2025
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Reply from Cloudpillo

It's wonderful to read that you are so satisfied with your Cloudpillo and your experience with us. It's great to hear that you are sleeping well and that the whole process went smoothly. We truly appreciate your positive words about our team.

Thank you for your trust in us.

Cloudpillo Dreamteam

Rated 4 out of 5 stars

Absolutely love our pillows

Absolutely love our pillows, definitely enjoying a good nights sleep. If you buy on a deal (like black friday) expect a bit of a shipping delay.

16 December 2025
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Reply from Cloudpillo

Great to hear that you're sleeping well on the pillows! We appreciate your feedback about the delay during Black Friday, and we'll definitely take this into account to improve our service.

Cloudpillo Dreamteam

Rated 1 out of 5 stars

Ordered and never got my pillows

Ordered and never got my pillows. Cloudpillo says they've given it to the courier, courier says they don't have it. Not sure if in scammed but nothing came. Then they say they're out of stock. Don't know who to trust.

16 December 2025
Rated 5 out of 5 stars

It's actually very cozy

It's actually very cozy

16 December 2025
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Reply from Cloudpillo

We're glad to hear that you find the pillow so comfortable. We appreciate that you took the time to share your experience and hope you sleep well.

Cloudpillo Dreamteam

Rated 5 out of 5 stars

So happy with my pillow so I bought one…

So happy with my pillow so I bought one for my daughter.

15 December 2025
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Reply from Cloudpillo

How wonderful to hear that you are so satisfied with your pillow and that your daughter now has one too. We really appreciate you sharing your positive experience with us. We hope you both sleep well.

Cloudpillo Dreamteam

Rated 3 out of 5 stars

Quick for delivery

Quick for delivery
Pillow was not as comfortable as I expected had to take most of the filling out for it to be a soft pillow

23 December 2025
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Reply from Cloudpillo

Dear Lea,

Thank you for your feedback. We are glad to hear the delivery was quick. Comfort can be very personal, and it is quite normal that some users need to remove a significant amount of filling to achieve the softness they prefer.
We appreciate you taking the time to share your experience. If you ever need advice on adjusting the pillow or have any questions, our customer support team is always happy to help.

Rated 5 out of 5 stars

Great stuff

Lovely pillow. Loads of stuffing. I had to take a lot out and will probably make a cushion with it! Definitely cooler on one side which is perfect for me. Highly recommend

15 December 2025
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Reply from Cloudpillo

We're glad to hear that you're happy with your Cloudpillo and that the cooler side works perfectly for you. Great idea to make a pillow out of the extra filling! We appreciate that you took the time to share your experience and that you recommend us.

Cloudpillo Dreamteam

Rated 5 out of 5 stars

Transformed my sleep

Transformed my sleep
I was a little sceptical if I'm honest. How could a pillow be worth £70? There were so many others around too on social media. However, it's given me really deep sleep, restful sleep and is so comfortable - really is like a sleeping on a cloud.

23 December 2025
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Reply from Cloudpillo

Great to hear that you are now sleeping so well and that the pillow has exceeded your expectations. We appreciate you sharing your experience with us.

Cloudpillo Dreamteam

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