Cloudpaws Reviews 2

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

Written by the company

CloudPaws is an Australian premium pet wellness brand on a mission to bring elevated comfort, dignity, and joint protection to dogs at every stage of life. Based in Fortitude Valley, Queensland, we design vet-informed pet equipment that protects aging joints, restores independence for small and senior dogs, and looks beautiful inside the modern Australian home. Our hero product, the CloudPaws Comfort Stairs, was developed in collaboration with veterinary physiotherapists to solve a problem we kept hearing from owners: their dogs were straining, hesitating, or being lifted onto sofas and beds — and existing pet stairs were either flimsy, plastic-heavy, or an eyesore. Our orthopaedic memory foam stairs feature a 17° vet-designed curved incline that reduces hip flexion and spinal compression on every step. A non-slip rubber base keeps them stable on hardwood, tile, or carpet. A removable, machine-washable suede cover keeps them fresh. And a rigid internal chassis means zero wobble, completely silent operation, and confidence for even the most hesitant dog. CloudPaws Comfort Stairs come in three sizes — 2-step, 3-step, and 4-step — supporting dogs from small breeds under 10kg right up to large breeds of 90kg. Four muted, premium colourways (Cumulus, Oatmeal, Slate, and Heather) are designed to blend into contemporary interiors rather than clash with them. Every order is backed by our 30-Day CloudPaws Guarantee — a full refund, no questions asked, if your dog doesn't take to the stairs within 30 days. We ship Australia-wide within 1–3 business days, with free shipping on orders over $100 AUD. We believe pets deserve the same comfort their humans do. Whether you're caring for a senior Labrador, a small Dachshund, or a post-surgery recovery, CloudPaws is here to give them their independence back — gently, beautifully, and without compromise.


Contact info

3.8

Great

TrustScore 4 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful company to deal with

What an incredible company this is. It is a new company and have had a few little teething problems and they have jumped through hoops to compensate for any inconvenience - way above what I would expect them to do. I am waiting to receive my new beautiful dog bed and my lovely little jacket for my Teddy.

I thoroughly recommend dealing with this company as another thing they are in Australia which makes it a double whammy good

When they arrive, I will be on here again with pictures

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I ordered a product that wasn't suitable for my dogs. Despite some technical issues in communication and processing, not their fault, they went out of their way to not only refund me but to compensate me for the inconvenience as well. Throughout they have been positive and helpful. Went above and beyond what you would expect. Great customer service. Highly recommend.

11 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look