Excellent service
Excellent service, order received really fast and very well packaged. The marshmallows were amazing
10 May 2024
Unprompted review
The Cloud Confectionery Company
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Company details
Written by the company
Artisanal sweet treats, such as Chocolate and Marshmallows all made in Lincolnshire. Ideal for gifts or as a treat sweet for yorself.
Contact info
LINCOLN, United Kingdom
- cloudconfectioneryco@gmail.com
- cloudconfectionery.com
These were a gift for mum
These were a gift for mum - she loves them! I’ll be ordering some more definitely!
6 May 2024
Unprompted review
Great to find these gf items at a good…
Great to find these gf items at a good price
14 March 2024
Unprompted review
Great products
Great products. The marshmallow is so yummy and the walnut and coffee chocolates are amazing. All beautifully wrapped. Highly recommend trying you won't be disappointed 🙂
5 March 2024
Unprompted review
received my goodies I love it all…
received my goodies I love it all beautifully wrapped great for presents but I'm keeping it all for myself
16 November 2023
Unprompted review
Just arrived and couldn't resist ,I…
Just arrived and couldn't resist ,I had to have one straight away. Mmmmmmmmm mega mmmm. Absolutely gorgeous good coffee taste not too sweet , chocolate a little bit hard but soon melted in my mouth . Will buy again ,loved them .
18 October 2023
Unprompted review
Disappointing coffee & walnut domes…
Bought the coffee domes with some excitement as coffee cream anything is hard to find. Have to say the coffee flavour was almost non existent. The cream was over sweet and the chocolate too thick. Will not be buying again.
5 October 2023
Unprompted review
Reply from The Cloud Confectionery Company
We sincerely appreciate you taking the time to share your feedback about our coffee domes. First and foremost, we'd like to extend our apologies for not meeting your expectations with this particular product.
We're genuinely surprised to hear that you found the coffee flavor lacking and the cream overly sweet. This is the first time we've received such feedback regarding the quality of our coffee domes, as we take great pride in crafting them to deliver a rich and satisfying coffee experience.
We understand that taste preferences can vary, and we're committed to ensuring that all our customers enjoy their Cloud Confectionery Co. treats. To address your concerns and hopefully turn your experience around, we'd like to have the opportunity to make it right.
Could you please send us an email at CloudConfectioneryCo@Gmail.com with your order number? This will help us identify your specific order and work towards rectifying the issue. Your feedback is invaluable to us, and we'd love the chance to improve your experience and, in turn, help our small business grow.
Thank you for bringing this matter to our attention, and we hope to have the chance to serve you better in the future.
I don't like giving poor reviews
I don't like giving poor reviews, but in this case I was very disappointed. Three of the domes were smashed and stuck to the tissue packaging, so they were thrown away. I suggest maybe updating the packaging, possibly adding dividers between the domes. Sorry for the negative comments.
22 August 2023
Unprompted review
Reply from The Cloud Confectionery Company
We genuinely appreciate your feedback and thank you for taking the time to share your experience with our products. We're truly sorry to hear about the disappointment you encountered with your recent order.
The fact that three of the domes arrived smashed and stuck to the tissue packaging is unacceptable, and we completely understand your frustration. We take your feedback seriously, and we are already taking steps to improve our packaging to prevent such incidents in the future. This includes testing new packaging techniques and considering the addition of dividers between the domes to ensure their safe arrival.
We want to express our gratitude for your valuable input, as it helps us make necessary improvements. Your satisfaction is of utmost importance to us, and we are committed to providing you with a better experience next time.
If you'd be willing to give us another chance, we'd like to make it up to you. Please reach out to us at CloudConfectioneryCo@Gmail.com with the details of your order, and we'll do our best to rectify the situation.
Once again, we apologize for any inconvenience you've experienced, and we hope to have the opportunity to serve you better in the future.
Thank you - coffee
Thank you. Arrived quickly. I couldn't help myself - only eaten one so far and hidden the rest. Beautiful.
4 July 2023
Unprompted review
Reply from The Cloud Confectionery Company
Thank you so much for taking the time to leave us a review. It realy helps us out. We love the coffee products as well! Were working on new Coffee products as we speak 👌
I didn't order mixed boxes of walnut…
I didn't order mixed boxes of walnut domes but that's how they came, didn't know which filling inside only the broken one's. Some had no walnuts some broken bottom's there was caramel seeping out of boxes. To me they were rejects hence being mixed boxes, l must say taste was good shame i looked forward to them.
9 March 2023
Reply from The Cloud Confectionery Company
Hi Danny, I can confirm you did order the selection box of domes. They were also packed in the order you selected. However, we must appologiese for them arriving to you in a poor state. Please note that if you contacted us when you recived them we would have done everything to rectify the poor delivery. We appologise we have failed you
Delcious coffee domes
Delcious coffee domes, a special treat for me, loved them!!
27 August 2022
Unprompted review
Reply from The Cloud Confectionery Company
Thank you so much for your review of our little company. I'm glad you enjoyed our domes. We love the coffee ones as well!
Looks lovely, and fast delivery.
The chocolates arrived really quickly, are beautifully presented, they are a gift so I haven't tasted them but I'm sure they will be lovely. For posh chocs, they are reasonably priced, too. Thank you!
11 August 2022
Unprompted review
Reply from The Cloud Confectionery Company
Thank you so much for taking the time to leave us a review. It realy helps us out. We hope they make an amaing gift to that special someone 😊
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