I loved this brand when I first started using them. I buy a set, same color, of clip in extensions every 4 months for years now. The past couple of purchases, the quality of the hair has not been the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my new extensions from Cliphair!! They’re beautiful and the color matches perfectly!! The packaging is exquisite and compliments my order since the quality of the extensions deserves to be p... See more
Company replied
The extensions are nice, the delivery was fast and they provided lots of updates along the way. The reason for 4 stars is that it's not made clear before purchasing, that orders ship from UK and incur... See more
Company replied
The hair is surprisingly high quality. The only downside was the high customs fees, which amounted to €40 in my case. This is something the seller should provide clearer information about in advance.
Company replied
Company details
About Cliphair US
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
United Kingdom
- cliphair.com
2.9
Average
700 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very excellent
22 December 2024
Reply from Cliphair US
Dear Khushbo
Thank you so much for your wonderful review! We are thrilled to hear that you loved the quality of our human hair products. Your satisfaction is our top priority!
Kindest Regards
Cliphair Ltd
Love it!
Great & fast service! The pony tail is of such good quality & easy to apply….abaolutely love it! ❤️❤️❤️
18 December 2024
Reply from Cliphair US
Dear Vicky
Thank you so much for your kind words! We're thrilled that our hair product worked wonders for you. Your satisfaction is our top priority!
Kindest Regards
Cliphair Ltd
Phenomenal!!
Phenomenal! I’ve worn hair extensions for 8+ years and have tried almost every brand out there, including the $400+ ones. These are 10/10 in terms of quality of hair, length, color, everything. Not only that but the shipping from UK to US took 3 days! I couldn’t believe how fast and high quality the service was. This is my new trusted extension brand!!
14 December 2024
Reply from Cliphair US
Dear Shaenj
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you love your new extensions and that the colour choices and hair quality have exceeded your expectations. Your satisfaction is our top priority, and it's wonderful to know that our product has brought you such joy.
We appreciate your support and look forward to serving you again soon.
If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your fabulous new look.
Kindest Regards
Cliphair Ltd
AVOID BECAUSE THEY DO NOT ACCEPT RETURNS AND YOU WILL LOOSE YOUR MONEY
Please be aware that this company doesn’t accept returns unless the hair package is untouched. Therefore expect that if you order the wrong colour or item , you will end up losing your money . I’ve ordered hair that came up extremely heavy and uncomfortable . I’ve asked for a return on the next day to exchange it for a lighter item which was approved so I posted the item back. After more than a week , I’ve had a reply that they cannot accept the item because it is not in a re-sellable condition. How are you supposed to see an item if you don’t touch the package , and see the item without touching the ' hygiene seals ' that are non-reusable so you can't put them back on ? And why you made me send the item when you saw the photos that you approved and they've matched the item condition which was in its original package? I’ve requested an exchange for a lighter item and was never even bothered for the price difference. It was requested on the next day and you can clearly see that the item was unused . Now I’ve ended up losing money for an item that will never ever use. PLEASE AVOID ORDERING AS YOU WILL ONLY LOOSE YOUR TIME AND MONEY! The quality isn't even that good and the one-piece hair was so heavy that it could literally damage your scalp and natural hair especially if you have thin hair.
12 December 2024
Unprompted review
Reply from Cliphair US
Dear Customer
Thank you for reaching out and sharing your concerns regarding your recent return.
After carefully reviewing your return and the product we received, we regret to inform you that we were unable to accept it.
As outlined in our return policy, the item must be in the same condition as when it was delivered—unhandled, unstyled, and suitable for resale. Unfortunately, the hair received was not in a condition that would allow us to place it back into stock and resell it to new customers.
While we understand this may be disappointing, it is very rare that we have to decline returns. However, we must be fair to all our customers and maintain high-quality standards. This includes ensuring all returned items meet our hygiene requirements and are in pristine, unused condition with no signs of styling, handling, brushing, or odours.
Our full returns policy, which clearly explains these conditions, can be found here for your reference:
https://www.cliphair.co.uk/pages/returns-information
We take great care to provide detailed information on our website regarding the return process to avoid any misunderstandings. Due to hygiene reasons, we are unable to resell items that have been handled or altered, as this would be unfair to our customers who expect new, untouched products.
We are truly sorry that we could not assist you further on this occasion.
Kindest Regards
Cliphair Ltd
Disappointed.
Disappointed.
First of all i ordered here because it was ‘cheaper’ than the websites from my country ( at least so I thought 😢) (The Netherlands)
I ordered the: Darkest Brown (#2) Double Drawn Seamless Clip In Hair Extensions AND Silver Shadow Balayage Double Drawn Seamless Clip In Hair Extensions
I payed €475.- euros in total directly so no klarna or afterpay
BUT then the next day i get a mail from their courier that i have to pay €129,42,- extra otherwise my package will NEVER arrive
I felttt SCAMMED and forced to pay such an awful feeling but I payed.
So total €604,41,- When here in my country I could’ve gotten 3 extensions for that price instead of 2 😢
So today the package arrived first of all the package smells like urine and poo? Strong odor even on the box where the hair is inside.
So I openend the package first impression all good but then? I take the hair in my hands and it feels BRITTLE AND HARD it gets knotted immediately this is such bad quality this is NOT human hair I feel scammed so badly
If the hair was amazing quality I wouldn’t even mind that I was forced to pay more
But forced to pay more and bad quality ???
Wow I feel scammed.
9 December 2024
Unprompted review
Reply from Cliphair US
Dear Isabella
Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet your expectations, and we would like to address your concerns in detail.
We appreciate your feedback regarding the odour of our packaging. To clarify, the slight smell you noticed comes from the biodegradable material used in our new packaging. Specifically, this is due to the corn starch component, which is an eco-friendly alternative to traditional materials. While this slight odour may be noticeable upon opening the package, it does not affect the contents of your order. The items inside are thoroughly protected by layers of bubble wrap and additional protective packaging, ensuring that they remain in pristine condition. If you noticed any issue with the item itself, please contact our customer service team, as we would like to resolve this for you promptly.
We understand how important it is to receive high-quality products, and we want to assure you that all of our hair products are 100% human hair. We perform regular quality tests to ensure that our products meet our high standards. However, if you feel there is an issue, we encourage you to reach out to our customer service team for further assistance. Since your review does not include an order number, we are unable to contact you directly to resolve this matter but would love to help as soon as you provide more details.
We also want to address your concern regarding customs charges. These fees are imposed by the country of entry and are not determined by Cliphair. On our website, we provide information regarding the potential for such charges, as they vary by country and are beyond our control. We understand that unexpected costs can be frustrating, and we are happy to help clarify any questions about this process in the future.
Please feel free to reach out to our customer service team directly at customerservice@cliphair.co.uk who will be more than happy to assist you further.
Kindest Regards
Cliphair Ltd
I love the quality of the clip and they…
I love the quality of the clip and they are very beautiful, but I ordered the silver gray and they were more blonde than gray. I took a chance and took them to my salon and my hairdresser tone them to the color that I actually ordered and did not get, so I had to wait a whole week after getting them before I could even try them. After my hairdresser put her magic touch on them and me spending another $70 which I should not have had to do to get the color that I need when I ordered what I needed and they we’re way off…they are perfect now but all in all, I’m very disappointed in the color. Blonde is not silver gray.
27 November 2024
Reply from Cliphair US
Dear Minleiya
Thank you for reaching out and sharing your concerns regarding the product you received. We sincerely apologise for any confusion or disappointment this may have caused. Your satisfaction is extremely important to us, and we want to address your concerns thoroughly.
Hair products, particularly in terms of shades and textures, are notoriously difficult to photograph accurately. This is largely due to the impact of lighting conditions during photography, the reflective nature of the hair strands, and variations in screen settings when viewed online.
Despite our best efforts to represent the products as accurately as possible, these challenges can occasionally result in slight differences between the images and the actual product.
We truly value your feedback and want to use it as an opportunity to improve. Our team is actively working on enhancing the accuracy of our product images by refining our photography techniques and considering additional tools such as comparison guides or videos to help you better visualise our products before purchasing.
Once again, we apologise for any inconvenience caused and thank you for your understanding.
Kindest Regards
Cliphair Ltd
Thank you clipins
Communication was fast and delivery very fast. Considered you are based in UK.
The color is a little more blonde to me then grey but I m going to keep the clip ins. I believe they will blend anyway...
Thank you
24 November 2024
Reply from Cliphair US
Dear Sally
Thank you so much for your kind words! We're thrilled to hear that our team was able to resolve your issue quickly and professionally.
Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again!
Kindest Regards
Cliphair Ltd
Reply from Cliphair US
Dear Paola
At Cliphair Ltd, our mission is to create hair products that make a real difference, and it's customers like you who motivate us to strive for excellence every day.
Kindest Regards
Cliphair Ltd
Lovely extensions
Lovely extensions at a great price! I got the 16” this time and the are so lightweight I forget they are on.
14 November 2024
Reply from Cliphair US
Dear Sophie
Wow, thank you for the amazing 5-star review! We're delighted that you're so happy with the quality of our human hair products. Your satisfaction is incredibly important to us, and it means a lot to hear that we’ve made you a happy customer.
Kindest Regards
Cliphair Ltd
Reply from Cliphair US
Dear Stacy
Your positive review about our hair product brightened and quick delivery service made our day!
We're grateful for your trust in us and for being a part of our satisfied customer community.
Kindest Regards
Cliphair Ltd
Wrong color
10 November 2024
Reply from Cliphair US
Dear Nhi
We hope this message finds you well. We want to extend our sincere apologies for the experience you've had with our Hair Extensions. We're genuinely sorry that the product did not meet your expectations, and we're committed to making things right for Please contact our customer service team at customerservice@cliphair.co.uk who will be more than happy to assist you further.
Kindest Regards
Cliphair Ltd
Don't look the same in person
Extensions themselves are good quality and staff is polite and helpful but the color does not look anything like the ones online the website or instagram and that was AFTER I requested additional photos/videos of that shade. As a natural red head, I figured they would be more natural looking but in person, you can tell it is not a natural red and closer to clown red hair. I now have to spend extra money to get them altered to look hiw they did online/my actual color. Pretty disappointed, wouldn't trust this site if you want a natural red color.
6 November 2024
Reply from Cliphair US
Dear Brooke
We sincerely apologise for any confusion regarding the product you received. We want to assure you that the product is correct, though we understand that it may appear different from the images on our website.
This discrepancy is due to the challenges we face with lighting and the inherent difficulty in photographing hair products accurately.
We are actively working on improving our images to better reflect the true appearance of our products.
To ensure you are completely satisfied, our colour match team has suggested that you send us images of your hair against the product.
They will be able to advise you on a more suitable shade if necessary.
Once again, we apologise for any inconvenience this has caused and appreciate your understanding and patience.
Kindest Regards
Cliphair Ltd
import tax fee
I was unaware that I had to pay an additional import tax fee of 30 Euro to have the extensions shipped to Germany. I don`t remember any indication for that on the cliphair page.
Also the hair I recieved is very thin. Much less hair compared to extensions I ordered elsewhere for that price. The hair is nice and soft to the touch though.
6 November 2024
Reply from Cliphair US
Dear Katja
Concerning Taxes and Import duties, this is enforced by the Country of entry.
These charges are payable to the Country of entry and are not made by Cliphair and this information is stated at the checkout when ordering.
We do understand that our customers find this matter frustrating, but since Brexit, these charges have been enforced for International customers.
If you need any further assistance, please do not hesitate to let us know.
Kindest Regards
Cliphair Ltd
I have not received my order
I have not received my order. I have not been contacted by customer service. It won’t let me reply to your response I could only edit one here. No one has asked for my id?
4 November 2024
Reply from Cliphair US
Dear Tiffany
We can see that your order has not yet been dispatched as we are awaiting ID confirmation from you to verify the order as this has been flagged as a potential fraud risk.
Our customer service team has made contact with you a while back via email and awaiting your response.
Therefore please can we ask that you contact our team so that we can assist you further.
Kindest Regards
Cliphair Ltd
Hair extensions Great quality
Love the quality the length the color it was a great match to my natural color hair. I will order again in the Future and the prize is amazing
27 October 2024
Reply from Cliphair US
Dear Obdulia
At Cliphair Ltd, our mission is to create hair products that make a real difference, and it's customers like you who motivate us to strive for excellence every day.
Kindest Regards
Cliphair Ltd
5 star hur right thur
Loved it it's thick and the gaur doesn't fall out easily so over time it maintains it's thickness and looks real. Ice blonde is the right shade no gold tones or brass thank you
15 October 2024
Reply from Cliphair US
Dear Bria
Wow, thank you for the amazing 5-star review! We're delighted that you're so happy with the quality of our human hair products. Your satisfaction is incredibly important to us, and it means a lot to hear that we’ve made you a happy customer.
Don't hesitate to reach out if you need any further assistance.
Kindest Regards
Cliphair Ltd
The hair is so silky and soft
The hair is so silky and soft! The length is chef kiss! I missed my long hair but due to my wife having breast cancer I cut my hair to show her support. She loved my long hair that she didn’t want me to cut it in the first place so I ended up buying extensions and I couldn’t be happier!
17 October 2024
Reply from Cliphair US
Dear Tania
Thank you so much for your beautiful review and for sharing such a meaningful part of your journey with us.
We’re truly moved to hear how our products have been part of your experience during such a deeply challenging time. It takes incredible strength and love to make a gesture like cutting your hair in solidarity with your wife, and we're honored that you chose us to care for your hair through this chapter.
If there’s ever anything we can do for you, please don’t hesitate to reach out.
Sending both of you all our love, strength, and warmest wishes.
KIndest Regards
Cliphair Ld
Great hair!!
Color matches perfectly
Love the quality of the hair
Clips are easy to use..
15 October 2024
Reply from Cliphair US
Dear Deena
A big thank you for taking the time to share your experience with our colour match service.
We're thrilled to have been able to assist you perfectly.
Kindest Regards
Cliphair Ltd
Reply from Cliphair US
Dear Samar
We're honoured by your kind words about our hair product. Knowing that you're satisfied motivates us even more.
Thank you for being a valued customer!
Kindest Regards
Cliphair Ltd
Reply from Cliphair US
Dear Annie
We're overjoyed to read your fantastic review! Providing top-notch products and a great delivery service is what we strive for. Thanks for your support
Kindest Regards
Cliphair Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.