Cliphair Reviews 

3,355
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, people are really happy with this company. Customers consistently praise the high quality of hair products, often describing them as thick, natural-looking, and easy to manage. Many also highlight the fast and efficient delivery service, with orders frequently arriving quickly. Reviewers commend the exceptional customer service, noting staff are helpful, responsive, and skilled in resolving issues. However, some customers noted significant delays or non-receipt of orders, sometimes struggling to get resolutions or refunds. A few others felt product quality had declined, experiencing issues like excessive shedding, matting, or hair becoming unusable after a short period.

What people talk about most

Product

People report positive experiences with product quality, often praising the hair extensions for their natural... See more

Quality

Customers consistently note positive experiences with quality, often praising the hair as thick, soft, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and fast delivery... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and politeness of... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive interactions such as fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived next day as stated, gorgeous hair extensions, my only negative point is that they would be better if the actual tabs were colour coded to match the hair, I went for a ginger extension which h... See more

Company replied

Rated 5 out of 5 stars

I ordered the curly extension in light brown. I needed help to choose, so I submitted my pictures and this service is very helpful and the customer service agent was very prompt (was the weekend, nev... See more

Company replied

Rated 5 out of 5 stars

I love your products. Customer service exceptional. Problems delivery to Gibraltar they have sorted with professional skill. Used “clip ins” from your site for years. Can honestly say I am an a... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the remy royale hair! Hands down beats many other brands at a fantastic price,not only is the hair great quality but the tabs on the tapes remove really well leaving minimal residue... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Beauty Product Supplier

About Cliphair

Written by the company

Cliphair main banner

Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.

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Shop Clip In Hair Extensions

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Help Me Choose

Explore the Full Freedom of Cliphair Extensions

Written by the company

Multiple categories, styles and shades
At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.

Trusted Not to Compromise on Quality

Customer service you can count on!

At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions. Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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4.0

All reviews

(3,355)

1,053 reviews in the last 12 months

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Rated 5 out of 5 stars
Cliphair logo

Reply from Cliphair

Hi Amanda

We’re so happy to hear that your hair gives you confidence! Knowing your extensions help you look and feel your best means so much to us.

Thank you for your lovely feedback and support.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Always great hair extensions nice thick…

Always great hair extensions nice thick and soft last a long time if you take care of them

22 April 2026
Unprompted review
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Reply from Cliphair

Hi Samantha

We’re so pleased to hear you continue to love your extensions! It’s wonderful that you find them thick, soft, and long-lasting with the right care.

Thank you for your lovely feedback and continued support!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Great quality hair perfect…

Great quality hair perfect colour,delivered quickly,arrived in great condition in lovley boxes only trouble I had was trying to get my rewards

30 May 2026
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Reply from Cliphair

Hi Debra

We’re so pleased to hear you’re happy with your order! It’s wonderful that the colour, quality, packaging, and delivery all met your expectations.

We’re also sorry you had a bit of trouble with the rewards — if you ever need help with that, our team will be happy to assist. Thank you for your lovely feedback!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Quality products

Quality hair. Colour selection made easy. Speedy delivery. Would definitely recommend.

27 May 2026
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Reply from Cliphair

Hi

We’re so pleased to hear you’re happy with your experience! It’s wonderful that you found the colour selection easy and that you’re enjoying the quality and speedy delivery. Thank you for your recommendation — we really appreciate it!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

These clip ins have been the best for…

These clip ins have been the best for sitting flat in my hair. Other well known brands I have bought have been awful for sitting flat. Hair quality is very good! A very good price for the 12" classic clip ins I bought.

27 May 2026
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Reply from Cliphair

Hi Faye

We’re so pleased to hear you’re happy with your clip-ins! It’s wonderful that they sit flat so comfortably and that you’re finding the quality and price such a great combination. Thank you for sharing your experience and your lovely feedback!

Love,
The Cliphair Team ✂️💜

Rated 3 out of 5 stars

Quality is great but hurts my head

Quality is great, I’ve bought already from you guys but this last one hurts my head, feels so heavy and it’s a 12^ clip hair extensions.

29 May 2026
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Reply from Cliphair

Hi Vanessa

Thank you for your review.

We’re delighted to hear that you have purchased from us before and that you continue to be pleased with the quality of the hair.

We’re sorry to hear, however, that your most recent set feels uncomfortable and heavier than expected. Hair extensions can feel different depending on the weight selected, hair type, placement, and how they are fitted. For some customers, a fuller set can take a little time to adjust to, particularly if they are used to wearing lighter extensions.

As this appears to be related to comfort rather than a product fault, we would recommend contacting our customer service team if you would like advice on fitting, placement, or alternative options that may be more suitable for your hair type and styling needs. Our team will be happy to help.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

Fantastic

Fantastic, as always with clip hair and molly as my customer service representative 5star review left

1 June 2026
Unprompted review
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Reply from Cliphair

Hi Claire

We’re so pleased to hear you had another fantastic experience with Cliphair! It’s wonderful that Molly was able to support you and that everything met your expectations.

We really appreciate your 5-star review and continued loyalty thank you for your kind words!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Perfect colour match, super fast delivery

Ordered extensions from cliphair yesterday on a whim, after spending months looking at different brands and eventually giving up my search after my hairdresser tried to colour match me and said I wouldn’t find anything closer in colour than my old extensions (which were not a good match). I was sceptical about the colour matching from clip hair as looking at the photos online I wasn’t sure that the colour recommended would be close to my own hair colour. However my extensions have just arrived (less than 24 hours after ordering!) and they are absolutely perfect! The hair is so soft and feels like lovely quality. Obviously I can’t comment on longevity as I’ve just received them but the quality, colour match and super fast delivery has exceeded my expectations so far. Glad I took the plunge and ordered!

3 June 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hey Elaine

We’re so pleased to hear your colour match turned out to be perfect! It’s wonderful that you decided to take the plunge and that the extensions have exceeded your expectations in both quality and speed of delivery.

We’re especially glad our colour matching service was able to find a closer match than you’d previously been advised. Thank you for sharing such detailed feedback, we hope you continue to love your extensions as you wear them!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

love love love

29 May 2026
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Reply from Cliphair

Hi Sumeirah

We’re so thrilled to hear that! Thank you for your lovely feedback, we really appreciate it.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars
Cliphair logo

Reply from Cliphair

Hi Amanda

We’re absolutely thrilled to hear that! It’s wonderful that you were so happy with the fast service and a 20-star rating is incredibly kind of you to say! Thank you so much for your amazing feedback and support.

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Lovely extension great colour match…

Lovely extension great colour match great service would definitely recommend

26 May 2026
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Reply from Cliphair

Hi Sarah

We’re delighted to hear you’re happy with your extensions! It’s wonderful that the colour match, quality, and service all met your expectations.

Thank you so much for your recommendation and kind feedback!

Love,
The Cliphair Team ✂️💜

Rated 2 out of 5 stars

This has to be the worst hair Ive…

This has to be the worst hair Ive brought. It feels like straw and does nothing but keep tangling and shredding just awful. But delivery and package was great. Came in lovely box

25 May 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hi Joanne

Thank you for your review.

We’re sorry to hear that you were disappointed with the hair, although we are pleased to hear that you were happy with the delivery service and presentation of the product.

As we had not received any direct contact regarding these concerns, our customer service team has now emailed you directly so that we can gather further information and assist you.

We would like to reassure you that all of our extensions are made from 100% Remy human hair and undergo strict quality inspections before dispatch. We take feedback of this nature seriously and would appreciate the opportunity to investigate the issues you have described.

Please check your inbox, including your spam or junk folder, and respond to our email so that we can help you further.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

No doubt

No doubt, highly recommended ⭐️⭐️⭐️⭐️⭐️⭐️

28 May 2026
Cliphair logo

Reply from Cliphair

Hi Thayanthy

We’re so pleased to hear your recommendation! Thank you for your lovely feedback and support.

Love,
The Cliphair Team ✂️💜

Rated 3 out of 5 stars

Not the best but not the worst

Hair is somewhat good but shed quite a lot just with brushing so now seems a lot thinner than I would have liked. Colour isn’t 100% a match but will have to dye them. Will need to buy a volumising piece because my hair isn’t really thick or really thin but the difference is quite noticeable.

27 April 2026
Cliphair logo

Reply from Cliphair

Hi Tai

Thank you for your review.

We’re sorry to hear that the hair has not fully met your expectations in terms of shedding, thickness, and colour match.

As we have not received any direct contact from you regarding these concerns, our customer service team has now emailed you directly so we can gather further details and assist you properly.

We would like to reassure you that all of our extensions are made from 100% Remy human hair and undergo strict quality inspections before dispatch. Some minimal shedding can occur with all natural human hair extensions, particularly with initial brushing, but excessive shedding or colour concerns are something we would always want to review with you in detail.

We would really appreciate the opportunity to help you further and look into this properly, so please respond to our email when convenient.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

Halo Hair Extensions Purchase

I have long, dark and straight Asian hair - I got the perfect colour match (darkest brown) after sending photos to their colour matching service and bought the Halo Hair Extensions. I went to a local salon to get a colour match and they had to use two shades to match my hair colour (too light for black, too dark for brown). I've never used hair extensions before but the halo extensions was easy to put on and easy to hide with my own hair using a couple hair clip accessories. Perfect hair accessory to add volume and subtle length (I have 20" hair and I bought 22" extensions) for almost no effort! I received my order after 2 days from purchase and it was packaged well. Easy to order, quick delivery and the quality of the halo hair extensions is wonderful.

27 May 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hi Jez

We’re so pleased to hear your Halo extensions worked so perfectly for you! It’s wonderful that our colour matching service helped you find the right shade and that the extensions blended so naturally with your own hair.

We’re also glad you found them easy to use, well-packaged, and quick to arrive. Thank you for sharing such detailed and lovely feedback!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Amazing service all round

I absolutely love the remy royale hair! Hands down beats many other brands at a fantastic price,not only is the hair great quality but the tabs on the tapes remove really well leaving minimal residue behind.Recently I had an issue with ordering some replacement tapes and the customer service was amazing too (I think I spoke to lyn?) problem solved straight away …can’t recommend enough !

27 May 2026
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Reply from Cliphair

Hey Lucy

We’re so pleased to hear you’re loving the Remy Royale hair! It’s wonderful that you feel the quality stands out, the tapes remove cleanly, and that our customer service team could quickly resolve your issue.

We really appreciate your recommendation and kind words — thank you for your support!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Brilliant tape ins

Brilliant tape ins. My hairdresser was also amazed by the quality as they usually use a different brand.

So far I am so happy with my new hair

1 May 2026
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Reply from Cliphair

Hi Vic

We’re so pleased to hear you’re happy with your tape-ins! It’s wonderful that both you and your hairdresser were impressed by the quality, especially when compared to other brands. Thank you for sharing your experience — we’re delighted your new hair is working so well for you!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Quick delivery and the swatches were…

Quick delivery and the swatches were ideal to get the colour match correct I will be ordering the full extensions now

23 May 2026
Cliphair logo

Reply from Cliphair

Hi Nikki

We’re so pleased to hear the swatches helped you find the perfect colour match! It’s wonderful that the delivery was quick and that you feel confident moving forward with your full extensions.

Thank you for sharing your experience — we can’t wait for you to try them!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Great quality hair and excellent colour…

Great quality hair and excellent colour match. I’ve not had extensions before but easy to put in and take out.

21 May 2026
Cliphair logo

Reply from Cliphair

Hi Barbara

We’re so pleased to hear your first experience with extensions has gone so well!

It’s wonderful that you found them easy to use, and that both the quality and colour match met your expectations. Thank you for sharing your feedback!

Love,
The Cliphair Team ✂️💜

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