Clinical Partners Reviews 

10,219
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,158 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff are exceptionally kind, professional, and truly understanding throughout the entire assessment process. Consumers also genuinely appreciate the remarkably smooth online portals, simple questionnaires, and clear, supportive guidance provided by the team from start to finish. However, some people mentioned that it can be very difficult and frustrating to reach customer service by phone. Others noted that waiting times for appointments, follow-ups, or final documentation can sometimes feel quite long and challenging. Many individuals still feel very pleased overall because the practical outcomes ultimately provide great peace of mind.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently kind, patient,... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assessments.... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and informative... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is straightforward,... See more

Response time

Customers consistently note ambiguous experiences with response time, reflecting a high level of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall waiting time was great, and they did so well to support myself and my son throughout his assessment and his diagnosis. They done very well in understanding him, and i couldn't of asked... See more

Rated 5 out of 5 stars

A fantastic weight off my shoulders to start with. A brilliant, knowledgable, professional, caring, articulate and wonderful specialist clinical. She was brilliant. The comprehensive report was fantas... See more

Rated 5 out of 5 stars

I was very nervous at first but it was a very comfortable session, Adil was very understanding and informative on how I feel. This really helped me understand myself further now I have a clearer mind... See more

Rated 5 out of 5 stars

Clinical Partners were amazing with my daughter from start to finish. Multiple video appointments, staff were incredibly professional. The wait time for an ASD assessment was 5.5 months at that point... See more


Company details

  1. Mental Health Service
  2. Child Psychologist
  3. Mental Health Clinic
  4. Psychiatrist
  5. Psychologist
  6. Psychotherapist

Written by the company

We are one of the UK’s leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental and emotional difficulties to get better. Through in-person and remote appointments, we connect thousands of patients with senior clinicians for a range of mental health difficulties including autism, ADHD, anxiety, and depression. Mental health affects us all. Whatever your challenge, we're here for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.6

All reviews

(10,219)

5,157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent

Although the wait was long, the doctor was amazing. He spent as much time as we needed helping us understand. He put my child first and actually saw her rather than just speaking to us.

15 August 2026
Rated 5 out of 5 stars

An excellent experience

An excellent experience. The process was not overwhelming and the online interviews were conducted in the most professional way; putting us at ease at all times.

19 August 2026
Rated 5 out of 5 stars

Absolutely great wait time was over the…

Absolutely great wait time was over the estimate at the beginning of the referral but other than that brilliant so easy to complete questionnaires and the assessment was brilliant too the lady who did the assessment for my daughter was kind understanding patient she explained everything and listened to everything we had to say . Excellent!!

30 July 2026
Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. From putting referral in ( Nov 2025 ) to my daughter been diagnosed with ADHD ( Aug 2026 ) Such a quick response. Thank you Larry for all your support & understanding.

19 August 2026
Rated 5 out of 5 stars

Everything with ease

Straight forward, clear and helpful instructions towards to lead up to the assessment. Reminders and great online portal profiles. Fantastic, friendly and reassuring Assessor.

19 August 2026
Rated 5 out of 5 stars

Fully informed at each stage

The information provided prior to my appointment was clear and helpful. I did have to ring for some advice and that too was helpful and informed. At all stages what to expect was clearly set out. At the start of my appointment/interview everything was explained, and I was made to feel comfotable and not rushed.

17 August 2026
Rated 5 out of 5 stars

The service was beyond expectations

The service was beyond expectations. response time was perfect. From the point of consulting my GP to my meeting with Dr Asif, was about a month.
My first point of contact was with a really lovely person - he did gave me his name, but I didn't write it down and forgot :-( . He was understanding and lovely to talk to and helped allay some of my fears.
There was time to prepare, without being rushed but I wasn't left waiting for weeks which would have made me anxious.
My meeting with Dr Asif felt positive. I am normally shy, but I felt at ease , so much so I didn't stop talking , but I was redirected and brought back to the point in question.
Dr Asif was patient and took time to explain the outcome , and possible future interventions.
I was pleased when he agreed meditation would not be of benefit to me - I'd already reached that conclusion myself.

I'd highly recommend this service.

Thanks to all that helped.

18 August 2026
Rated 5 out of 5 stars

Amazing Experience - ADHD assessment

I was in an assessment with Adil Bhaloda and can honestly say that it was a fantastic experience with someone genuine, caring and respectful.

I have been waiting for years to get to the bottom of issues I have been facing, and today have finally reached a verdict, with a diagnosis of ADHD.

I highly recommend using Clinical Partners as they have been nothing short of amazing. I know how challenging it can be to take the steps to get assessed but I would suggest that anyone with suspicion of ADHD contacts their GP and ask for Clinical Partners assessment, as they can quickly and effectively change your life for the better!
The response time was a lot shorter than expected and I have to praise Adil on his approach as he was brilliant with me, especially when I got upset/overwhelmed with the verdict.

Don't be afraid, Clinical Partners have your best interest at heart. I would highly recommend!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend Clinicsl Partners

Was informed from the start that there might be a year and a half wait list. Communication was excellent! The assessment happened just after a year. We had a lovely lady who did the assessment and made us both my daughter and myself feel at ease. The report came through quickly and was very detailed. All of the online stuff was user friendly and the online portal is great. Thank you!

5 August 2026
Rated 5 out of 5 stars

I would highly recommend Clinical…

I would highly recommend Clinical Partners based on our dealings with Ayodele Sofola who is a credit to this firm. I can't thank him enough for his patience and time with his knowledge, sense of humour and skill in his field. Thank you and we will miss you !

14 August 2026
Rated 5 out of 5 stars

I had an ADHD assessment with Clinical…

I had an ADHD assessment with Clinical partners today. The assessor was very insightful and very invested in gathering all the necessary information for the report. PGCert IP Fabiyi created a comfortable and safe space to talk about life experiences and was very supportive throughout the assessment. Thank you so much.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

This company have put me through hell…

This company have put me through hell for the past month and still continue to do so whilst claiming they care and understand. They request information urgently, to be able to solve issues they caused, for said information to sit rotting in an inbox somewhere.
Having been settled on medication since April, I'm now going to be without medication due to mistakes which were not my fault. The apologies and claims of understanding are false because they can't possibly understand what it's like to feel "wrong" for 37 years,and then finally"normal" and able to function with medication. If they truly did care and understand they wouldn't still be dragging this out and would be solving their mistake in a timely manner. This is not what I expected from this company. Sadly my daughter is also having similar issues and her life is on pause until she gets the go ahead for medication. Again the delay isn't her fault as she has already been waiting 14 months, but was told by 3 different people at Clinical Partners that she didn't need an ECG when of course she did. They received the ECG results over 2 months ago and still leave her hanging, promising someone will be in touch soon but calling her by the wrong name, so now she doesn't even know if they are talking about the correct patient. What is actually going on? And do you ever plan to solve the situations myself and my daughter find ourselves in through no fault of our own?

20 August 2026
Unprompted review
Clinical Partners logo

Reply from Clinical Partners

Thank you for taking the time to share your feedback. We are truly sorry to hear about the incredibly difficult and frustrating experience you and your daughter have endured. We understand how vital consistent medication is, and the thought of being without it due to administrative errors is deeply concerning. We also recognize the immense stress caused by delays, especially when dealing with such personal and impactful health matters.

As we are unable to discuss individual circumstances through this platform, we would like to investigate these concerns fully. Please contact our Patient Experience Team at Debra-Anne.Thompson@clinical-partners.co.uk, providing your name and contact details, and a member of the team will ensure your concerns are reviewed and directed to the appropriate department.
Thank you for bringing this matter to our attention.
Kind regards,
Patient Experience Team
Clinical Partners

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