Clickstay Reviews 

Even though turkey was on the red list we still honoured our booking and paid the full amount for the villa. Expecting that we would be allowed to move our holiday to next year, especially as our flights had been cancelled. We were wrong,they have basically taken the full £700 off us and we've ended up with nothing. I'm now being ignored so will have to try and reclaim through the bank. Awful customer service and care about nothing but taking your money

Very helpful great service will be using again

We booked a villa Through clickstay in 2019 to go to Florida And found the company great and very helpful with any concerns we had. We decided to book with them again To go back to Florida in a villa for Christmas 2021 however with COVID concerns And the Boarders still being closed to the UK we decided it best to cancel our holiday. I emailed clickstay to see what my options were as we paid a deposit. clickstay gave me some advice to contact the Villa owner who said they would be happy to give me a full refund however they advise me to get in contact with clickstay again to ask would they be willing to refund fees and with great communication between both parties gave me a full refund. Very pleased with their services

Property no 340939 (MUC 154473) Pollenca, Mallorca, Spain. Last minute booking on-line services went pear shape. Villa was available. In the process of booking, found out the next morning (!) our booking/payment was cancelled. The villa was simply not available for the dates requested. With all respect, it is Clickstay responsibility to ensure their approved agency in Mallorca updates the villas availability without delay on-line. Poor reflection on them...

Excellent service with regards to refunding our deposit for a villa in Florida, it was dealt with quickly and refund was processed promptly. We will use them again if and when we get to fly to Florida.

Well my stay was awesome I loved it and will be coming back next year .thank you for your service..loved the house didn't need anything house had it all ..thank you

Clickstay and the Villa owner, Senna, have nbeen brilliant. Our courier cancelled our flights and they were very understanding and professional throughout, adjusting our payment schedule, then refunding our deposit when we could not travel. Thank you, I cant recommend you highly enough.

Ronnie Quinn

My holiday accomodation in Portugal was booked in late 2019 for summer 2020. Because of Covid we were unable to travel and the owner allowed us to change our dates to summer 2021. Summer 2021 is now here and sadly we are still unable to make the trip due to the cost of testing and self isolation required on return etc. Once again the owner said he'd be happy to move the booking to Summer 2022 but when trying to change our flights and find corresponding dates available with the owner, it became apparent that they were unable to accomodate us. The owner agreed to refund his part and having spoken to a very helpful Aida (Thank you!) at Clickstay this was arranged. I managed to find another suitable accomodation for next years stay with Clickstay, so haven't had to negotiate a refund without a current booking with them, but they have been helpful, curteous and supportive in very difficult time for all involved. I would use them again for future bookings.

I had to cancel due to Covid, received a refund from the villa owner, but Clickstay decided not to refund their part which is quite shocking when you have used them in the past. I'm a frequent visitor to Florida and would have happily used them again as the service has been good, but it's the principle of holding onto a deposit during these unprecedented times that I find hard to stomach not the amount of money that I have lost. So for the sake of a few hundred pounds they will lose a lot more in the future due to the sour relationship that they have created, it really is short term thinking at the expense of long term customer retention.

Clickstay is a very nice and user friendly service. Unfortunately I canceled my booking due to COVID-19 restrictions. Clickstay made a full refund of my deposit. Thank you.

I was looking to cancel a booking and the consultant I spoke to was most helpful. I don't know it I will be receiving a refund of my deposit, but I am confident that she will do her best to help me. Thank you Dina.

DO NOT USE CLICKSTAY
Read terms and conditions, there is no refund on deposit. This is NOT the property owners, this is the greedy CLICKSTAY. They charge you and they also charge the property owners commission and once you book they keep the money no matter what.

USE CLICKSTAY TO LOOK UP VILLAS AND THEN GOOGLE THE VILLA DIRECT VIA GOOGLE MAPS AND YOU WILL FIND THE CONTACT NUMBER, THIS WILL STAY TOU ABOUT 20%

We have had no end of faffing about with our booking for Majorca over the last 12 months, but at every turn the response of Dina and her colleagues has been superb. Fingers crossed for 2022!

We booked Ethie Lodge. Via clickstay. The booking process was really easy and the check in details were well in advance of our stay. Andrew was really helpful.
The accommodation was really welcoming and clean and everything we could have hoped for.
I’d b happy to stay again and use clickstay for future bookings.

I have had to move my holiday twice now due to Covid. Clickstay have been very helpful and understanding during these difficult times.

Booked a holiday with clickstay for a villa in May last year which due to the pandemic travel restrictions we had to cancel, through no fault of our own. At first Villa Torre and clickstay - or more specifically Jim Murray was really helpful until it came to trying to rearrange the date to no avail as the villa was fully booked every weekend. I tried everything to come up with a new date and even considered booking it later than the planned wedding of my friend whose hen party it was. Again without success. At this point I was passed to another member of staff ‘Steph Jones’ who assured me that we could get a refund and would respond to me within 24 hours with what we were entitled to. Since that day they have refused to reply to any contact I have tried to make. I spoke directly with clickstay who also spoke to the owners of villa torre saying they would arrange details with me directly. But clickstay refused to have any other involvement and couldn’t speak with villa torre on my behalf. They state that it is not their responsibility but the responsibility of the vendor. Still no replies and no refund. Nearly £1400 they have of ours and absolutely no efforts to refund the money we are entitled to. Absolutely disgraceful customer service and having to leave even 1 star on here makes me furious.
I can’t begin to describe the stress and financial loss this has caused to all the party involved. We would never consider booking with this villa or clickstay again and would urge you to steer clear!! No protection for their customers what so ever. Appalling.

We had booked a holiday for April 2020. With the pandemic we were given the option , which we accepted, of carrying the reservation forward one year. In 2021, travel is still not possible. Clickstay contacted us without prompting to ask whether we would now like a refund. The refund was paid promptly. The service we have received has been excellent. When we can we will certainly use Clickstay again.

I found the service from Clickstay and the villa owner first class.

Our dates had to be changed due to Covid 19 and this was addressed within 24 hours. Confirmation emails were sent and the process was easy.

Where Clickstay really scores compared with some other sites is on the clear pricing information. The actual cost is easy to see straight away. As an example, I looked at a villa on another well known site and the price quoted was £500 pw for peak periods. I wanted 3 weeks in March (avoiding Easter) and was told by the owner that it would be £1700 plus a cleaning charge (not mentioned on the site). When I queried the amount he said "I haven't updated my rates in years - but it's gone up"?? With Clickstay the amount of your booking is crystal clear.

Always quick to reply to any queries, day or night. Extremely helpful. Cannot fault the service provided. I will always use this company for booking villas.

I have always been happy with this company...I have booked many villas with them and although there has been the odd hic cup it was always sorted without any problems....I booked my life last villa ....which was cancelled due to covid and was aware that the deposit was non-fundable. However I booked through my credit card and they repaid the full amount. Would highly recommend....