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Click Pharmacy Reviews 

1,555
•
TrustScore 4.5 out of 5

4.3

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the ease of placing orders and the quick delivery of products. Many people appreciate the helpfulness of the staff and the prompt responses to any issues, making their overall experience very positive. Reviewers frequently mention receiving their medication quickly, sometimes even the next day, and note that products arrive in perfect condition and are well-packaged. However, some customers also noted issues with order tracking and communication, with some experiencing delays in receiving their orders or a lack of updates. A few other people also felt that customer service was poor, citing instances of dropped calls, unhelpful responses, or problems with order confirmation and delivery.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and efficient delivery,... See more

Order

Customers had ambiguous experiences with order processes, with some finding it easy and effective to place... See more

Service

Reviewers mention positive feedback about service, with many praising the excellent and reliable five-star... See more

Product

People report positive experiences with products, highlighting a wide variety of 'over-the-counter'... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting excellent communication, helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Liked the on-line reviews and impressed with comments re ability to contact and speed of despatch of items, and tracking thereof. Placed order Sunday, approved early Monday - still no despatch upda... See more

Rated 5 out of 5 stars

I’ve had a really great experience with Click Pharmacy. They are excellent when it comes to handling NHS prescriptions. Whenever there has been an issue, they’ve sorted it out quickly and without... See more

Company replied

Rated 5 out of 5 stars

Its always very straightforward placing an order with Click Pharmacy. I've never had any problem in the past and I had no problem this time either. It usually only takes 24 hours to receive the parce... See more

Company replied

Rated 5 out of 5 stars

I don’t use the service very often, but whenever I do, everything is handled smoothly. They always provide a clear explanation, charge the correct amount, keep me updated, deliver the medication quic... See more

Company replied

Company details

  1. Online Pharmacy

Written by the company

Click Pharmacy provides treatment & prescriptions online for a wide range of conditions in a discreet, secure & timely manner. Contact us today!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,555)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

The products are good

The products are good. Just don't understand why as a school we are not entitled to prescription prices for items that we are expected to hold as emergency stock. Epi-Pen's are so expensive. This is impacting on our school funds.

27 March 2025
Rated 1 out of 5 stars

What a joke !

What a joke !
Ordered 1 Munjaro pen but they tried to charge me for 3 (over £400) so I phoned to clarify, I was told to pay the £400+ and they would refund me for the price of 2 pens !!!!!!!!!!!!! What a joke

14 February 2025
Unprompted review
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Reply from Click Pharmacy

Dear Steve.

We are sorry to hear that someone from our team had said this to you.

You can always call us and let us know if you are facing issues or if you are not happy with what anyone has said/explained to you.

We will try our best to help you in every way we can.

We apologise for this. We till try our best to make our services better for al our customers.

Rated 4 out of 5 stars

Good but let down by delivery

Good service , but let down as medication arrived after 3rd day. This was even with registered mail.

Currently I can get a GP apt same day and meds from pharmacy

Click service is good if still well enough to be in work

22 January 2025

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