Took a little while longer to come then expected and thought I had items missing, customer service replied promptly and resolved the issue. Not used the magnet blocks yet as I’ve ordered for Christmas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service, had a minor issue due to the courier being rough with the package but its been rectify asap. My daughter love the blocks, has requested a 2nd set. Highly recommended. Thank y... See more
Had an issue with courier (EVRI) which was dealt with straight away by customer services who arranged for another legends set to be sent out to replace the one that was ‘lost’. Also had a question abo... See more
Company replied
We bought an Elite pack of blocks for our grandson (aged 4) at Christmas and both he and his big sister were fascinated by them. They forgot their tablets and played with them together and with any a... See more
4.1
Great
573 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I ordered these for my son for xmas. There initially was a problem with delivery and it took a little longer than expected but the customer service was outstanding. Thye couldn't do enough to rectify the problem.
5 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your thoughtful review! We’re really glad to hear that, even though the delivery took a bit longer than expected, our customer service team was able to step in and make things right for you. We always want to ensure our customers feel supported, especially when gifts are involved.
We hope your son absolutely loves his Click Blocks on Christmas — thank you again for your kind words!
Refer to all my friends
5 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your support! It means a lot to hear that you’d refer Click Blocks to your friends — recommendations like yours truly help our little brand grow. We really appreciate it!
I ordered and paid for a set of blocs…
I ordered and paid for a set of blocs but the courier let me down at this end (either delivered to another address or something else)! I contacted the company who then gave me 5 star service. They took up my complaint with the couriers (EVRI) and then sent me a replacement order. Very professional and courteous throughout the whole transaction. Would definitely recommend
4 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your wonderful review! We’re really glad we were able to step in and sort everything out after the courier issue — situations like that can be incredibly frustrating, and we never want our customers to be left without support.
It’s great to hear that the replacement arrived safely and that you felt well looked after throughout the process. Your kind words truly mean a lot, and we really appreciate the recommendation!
Accidently entered the wrong delivery…
Accidently entered the wrong delivery address when ordering and they managed to rectify it the next morning before the package got sent lut
4 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your review! We’re really glad to hear our team was able to update the delivery address in time — mistakes like that happen more often than you’d think, and we’re always happy to fix them before the parcel goes out.
We appreciate your kind feedback and support!
Dissapointed
Took, 3 weeks to arrive. When they did they are absolutely not worth the money I paid. Bought a legendary pack and an elite pack, which didn’t even come in any sort of box. Wouldn’t recommend for the price at all.
4 December 2025
Unprompted review
Reply from Click Blocks
Thank you for sharing your experience — we understand your disappointment, and we appreciate you taking the time to let us know what happened.
Delivery times can vary depending on the courier route, but three weeks is longer than usual, and we can see how frustrating that would feel. We’d be happy to review your tracking details if you’d like us to look into what caused the delay.
Regarding the products, the Legendary Pack includes the full storage box shown on our website, while the Elite Pack arrives in protective packaging rather than a presentation box. The exact contents and packaging for each pack are listed online so customers can see what to expect before ordering, but we understand if this wasn’t as clear as it should have been for you.
We’d like the chance to make this right. Please reach out to us at info@click-blocks.com
with your order details so we can review your case directly and discuss the best way forward. We’re here to help.
Great product and great customer…
Great product and great customer service!
3 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your lovely review! We’re really glad to hear that you’re happy with both the product and our customer service. Your support truly means a lot to us!
Fabulous gift idea
These are great, my grandson is going to love them. This will get him off the screen, especially now with the Under 16 restrictions. Had a slight issue and customer service was onto it straightaway, I'm so very pleased with the outcome, I feel they went above and beyond. Will definitely be buying more for his birthday next year
4 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your wonderful review! We’re really glad to hear that the blocks will be a great screen-free activity for your grandson — especially with the new under-16 restrictions, they’re perfect for keeping kids engaged and creative.
It’s great to know our customer service team was able to jump in quickly and get everything sorted for you. We’re delighted that the outcome left you feeling well supported, and it truly means a lot to hear that you felt we went above and beyond.
We’d be thrilled to help you again when his birthday comes around next year!
Ordered these for a Christmas present…
Ordered these for a Christmas present for my 5 year old. Although they haven’t been played with yet, I know they will be a favourite! Great idea for those that like Minecraft and building.
4 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your lovely review! We’re really glad to hear you chose Click Blocks as a Christmas gift — they’re perfect for little builders, especially those who love Minecraft-style creativity. Even though they haven’t been opened yet, we’re sure your 5-year-old will have an amazing time building and imagining with them.
We truly appreciate your support!
Be careful how much you pay
I bought a delux box set (the large set in a box) and an underwater add on. They were discounted in a Black Friday sale and I paid around £50. They took around 10 days to arrive. The sets are nicely presented but so much smaller than I thought. I see they are now heavily discounted and I could have paid half of what I did pay. I don't feel the sets are worth the money I paid to be honest so my advice would be, check the cost and measurements.
1 December 2025
Unprompted review
Reply from Click Blocks
Thank you for sharing your experience — we appreciate the honest feedback.
We’re glad to hear that the sets arrived safely and that you were happy with the presentation, but we understand how disappointing it can feel if the size wasn’t what you expected. Your feedback helps us continue improving how we communicate this.
Regarding pricing, Black Friday promotions can change throughout the event, and we understand how frustrating it is to see a deeper discount appear after your purchase. We’re happy to review your order and see what options we can offer to support you.
Please reach out to us at info@click-blocks.com
with your order details. We’d like to take a closer look and find a solution that feels fair.
#61443
Just received my order. Very good and efficient communication with the helpline. Also very fast response turn around
3 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your wonderful review! We’re really glad to hear that your order has arrived and that you had such a smooth experience with our support team. Fast and clear communication is something we always strive for, and it’s great to know it made a difference.
Great customer service
Great customer service. Had a pricing issue which was resolved straight away.
20 November 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your lovely review! We’re really glad to hear that our team was able to sort out the pricing issue for you right away. We always aim to make things clear and easy, and it’s great to know your experience reflected that.
Great Christmas Present
Bought these as a Christmas present for my son. He will absolutely love them. Haven't opened the packaging but all seems to be good quality. Quick delivery as well.
1 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your lovely review! We’re really glad to hear your order arrived quickly and that everything looks great so far. We hope your son absolutely loves his Click Blocks on Christmas — we’re sure they’ll bring lots of fun and creativity!
Excellent customer service
I think the customer service is amazing with this company, they replied to my email quickly and supportively and I'm excited to give the blocks to my little boy at Christmas!
3 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your lovely review! We’re really glad to hear you had such a positive experience with our customer service team and that you felt supported throughout. We hope your little boy absolutely loves his Click Blocks on Christmas — we’re sure they’ll bring lots of fun, creativity, and excitement!
Click box was very helpful .
Click box was very helpful when I e-mailed over a misunderstanding. I had ordered the pro box thinking from the picture in the advert it was a lot bigger should of read the write up first of the different pack sizes.
3 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your review! We’re really glad to hear that our team was able to help clear up the misunderstanding quickly. It’s easy to mix up the different pack sizes, and we appreciate you taking the time to reach out so we could clarify everything for you.
We’re always here to help if you have any questions!
I ordered my first click blocks for a…
I ordered my first click blocks for a gift this Christmas. When the package arrived, it was damaged and unusable. I emailed Click-blocks right away. The responded quickly and sent out a new package immediately. I have been extremely impressed by the customer service given. Would recommend purchasing from them. The click blocks are an excellent toy and gift, just unfortunate mine were damaged on arrival.
3 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your thoughtful review! We’re really glad to hear that our team was able to respond quickly and get a new package sent out right away — that’s exactly the level of support we want every customer to experience.
It’s unfortunate that your original parcel arrived damaged, but we’re happy we could sort it for you without delay. We truly appreciate your recommendation, and we’re so pleased to hear you think Click Blocks make an excellent gift.
We hope the replacement brings lots of fun and creativity this Christmas!
Great Customer Service.
I had to get in touch with the customer service team and they were so helpful and kind as well as so quick to help. I was so surprised with the high level of customer service.
As for the blocks - my son was so happy! I will have to order more!!
28 November 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your wonderful review! We’re really glad to hear you had such a positive experience with our customer service team — kindness and quick support are things we truly value, so it means a lot to know it showed in your experience.
It’s fantastic to hear that your son is so happy with his Click Blocks! We love that you’re already thinking about ordering more — that’s the best compliment we could ask for.
Thanks again for your kind words and support!
I originally ordered the wrong product…
I originally ordered the wrong product so they changed it to be the correct version before shipping it. I am hoping once I receive it that it is the correct one.
2 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your review! We’re really glad our team was able to update your order before it shipped — we always want to make sure customers receive exactly what they intended to buy.
We hope the correct version arrives soon and that you’re happy with it once it’s in your hands. If you ever need anything else, we’re here to help!
MISLEADING- SCAM ALERT- PLEASE DO NOT BUY
Should be called CLICK BAIT! This company misadvertises. Blocks came in a zip lock bag. Don't be fooled by the hight TRUST PILOT rating. Unfortunately it wasn't until I received this product that I found these one star reviews, many of which say the same thing. No storage box and blocks smaller than advertised. Request made to refund but company just told me that storage box was only with the legendary pack and offered no further information about how I could return the item. They will probably respond to this with the same blanket response that they have given to other customers on here. DO NOT BUY FROM CLICK BLOCKS. SCAM!!!
They eventually responded to my second email which seems exactly the same as other 1 starters pilot users. They are well versed in this obviously. Not a satisfactory experience. Please do not spend your well earned money with these crooks from China.
See below:
Hello Faye,
We appreciate your feedback on our products and services.
We sincerely apologise if the product you received did not meet your expectations. Our customers' experience shopping with Click Blocks is our number one priority.
We can assist you with a return, however, it would have to come to our warehouse in China. As per our return policy, please return your items to the address below:
Name: Mariner
Address: 3rd Floor, Building 6, Dongya Group, No. 106 Lingnan Avenue
Shigu Community, Tangxia Town, Dongguan City, Guangdon Province, China.
Please note that shipping costs may be high due to the weight of the package & distance, and they’re the responsibility of the customer, but I spoke to the head of our Customer Relations team earlier and we came up with a few options that might be more beneficial for you.
We’re happy to let you keep the item (maybe it comes in handy one day, maybe it can be gifted), in order to help you avoid paying the hefty shipping fees, and we’ll still instantly refund you 20% of what you paid. That may end up being a little more than what you’d be left with if you were to pay a return fee, so I really think this would be a lot cheaper.
I’m trying to make sure I don’t let you go with the least beneficial option for you, which in this case would be the return. Please let me know if you would like to take advantage of this offer.
Once again, we sincerely apologise for the inconvenience. If I can help you in any other way, please do not hesitate to contact me.
Yours sincerely,
Isabelle - Customer service
2 December 2025
Unprompted review
Reply from Click Blocks
Thank you for taking the time to share your experience — we take feedback like this seriously and want to address your concerns clearly and respectfully.
The size and contents of each pack, including which sets come with a storage box, are shown on our website so customers can see exactly what they’re purchasing before ordering. Only the Legendary Pack includes the full storage box; the smaller sets arrive in protective packaging. I understand this wasn’t what you expected, and I’m sorry it led to disappointment.
Regarding your request for a refund, you should always be given full information about the return process. If this wasn’t communicated clearly, we’d like the opportunity to review that conversation and provide the correct next steps. You are absolutely entitled to return your purchase if you’re not satisfied.
Please contact us again at info@click-blocks.com
with your order number so we can look into your case directly and help resolve this properly. We do not use blanket responses — every customer’s situation matters, and we want to make sure yours is handled with care.
Amazing toy which is lots of fun
Amazing toy which is lots of fun. (I have been trying it out before my grandson has it at Christmas 😂 )
Customer service has been extremely helpful and would highly recommend this product.
2 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your lovely review! We’re delighted to hear you’ve already had some fun trying out the Click Blocks yourself — that always makes us smile!
It’s wonderful to know our customer service team was able to help you and that you’d highly recommend the product. We hope your grandson absolutely loves his gift at Christmas — we’re sure he’ll have an amazing time building and creating!
Helpful customer service
The customer service I recieved was quick and helpful, haven’t opened the blocks yet as they are a gift so hopefully they won’t disappoint
1 December 2025
Unprompted review
Reply from Click Blocks
Thank you so much for your kind review! We’re really glad to hear that our customer service team was able to assist you quickly and helpfully. We hope the blocks bring lots of joy when they’re opened — we’re confident they’ll make a great gift!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.