Bought Cleverspa thermal hot tub cover from the range Brilliant their small cover fits our lay z spa 1800 diam perfectly Shame theyve gone bust was hoping they did a matching thermal cover for the h... See more
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Bought a Spa Hot tub on the spur of the moment and CleverSpa was the brand. Such an easy item to look after, already added extras: thermal winter cover, thermal floor tiles, inflatable cover support,... See more
Company replied
Awful customer service. Purchased a thermal cover and then the next day receive an email offering 30% off thermal covers! Absolute insult!! I emailed to see if the discount could be credited (seeing... See more
I've now bought 2 CleverSpa Thermal Hot Tub Covers, the first 3 years ago. I have found both to be quality products. The claim of a 50% energy saving, when using the cover, I find to be true. The only... See more
Company details
About Clever Company
Written by the company
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Contact info
Axis House, WA7 1BD, Runcorn, United Kingdom
- 0151 318 6163
- support@clevercompany.com
- clevercompany.com
3.7
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Avoid the hot tub covers and save yourself £80
Purchased a waterproof cover for my jacuzzi in December. Fitted it in April/May and after 3 Months of use, it already started to show signs that it would not stand the test of time. After contacting them in July with no reply, then August and got a reply about my concerns, I was told that the cover is not designed to be outside and should be under shelter. And that its 'normal' for the cover to fill with water and I should dry it off and it regains its waterproofness. Initial energy savings are short lived when you have basically wasted £80 on a Cheap fibre filled duvet that does not stay on your jacuzzi with the slightest breath of wind. I would advise anyone planning to purchase one of these covers to avoid at all costs. I am 100% certain that the deterioration of the material (discoloured, brittle and also almost ripping at the joins) will become evident when the tub is installed again next Spring. The companies response to that was "use fabric patches". I wanted to send the procuct back to them for inspection to proove thay their product is not fit for purpose, however I was told that it was only covered under a 6 Month warranty, which is convenient when a product fails after this time.
14 September 2022
Unprompted review
Reply from Clever Company
Hi Ryan,
I'm sorry to hear about the issues with your Thermal Cover and that you're unhappy with the service received from our team. Whilst the cover is waterproof to HH3000mm we highly recommend using with the CleverSpa Inflatable Cover Support to stop rainwater pooling. If water is allowed to pool on the cover this will cause saturation through the fabric. Exposure to direct sunlight will cause the Universal Thermal Hot Tub Cover to fade over time. I’m sorry on this occasion we couldn’t reach a resolution to your satisfaction.
Thanks, Jo
Well it was a week late to get delivery…
Well it was a week late to get delivery but your advertising said garuntee 3-5 days
11 September 2022
Reply from Clever Company
Hi Kev,
I'm sorry to hear that you had a delay with your CleverSpa® delivery. I can see it took the full 5 days to arrive, usually our turn around is within 1 - 3 days. Unfortunately on this occasion due the nationwide industrial action of the courier it did take longer than we would like.
Thanks, Jo
Never been able to use hot tub since…
Never been able to use hot tub since purchased due to deflating, now trying to set up another collection for return but no one getting back to me... waste of money
In response to comment.. I work during the day and can only communicate via email where I am still being asked to reset up hot tub even though I have arthritis amd already told you this.. no reply from management last week
30 June 2022
Reply from Clever Company
Hi Amanda,
I'm sorry to hear about the issues you've experienced with your CleverSpa®. I can see that members of the team have been unable to reach you. A team member has called this morning and followed up with an email requesting further information.
Thanks, Jo
Reply from Clever Company
Hi Diane,
Thanks for taking the time to leave us a 5* review. I'm pleased to see that you're happy with your CleverSpa® purchase. Happy Hot Tubbing!
Thanks, Jo
Bought a thermal cover for our hot tub…
Bought a thermal cover for our hot tub and arrived quick, and easy to put on
5 September 2022
Reply from Clever Company
Hi Sean,
Thank you for taking the time to leave a 5* review. It's great to see you are happy with your Thermal Cover and the speed of your delivery. Happy Hot Tubbing!
Thanks, Jo
As usual excellent prompt service
9 September 2022
Reply from Clever Company
Hi Simon,
Thanks for your 5* review. I'm pleased to see that you're happy with the service you've received from our team. Happy Hot Tubbing!
Thanks, Jo
A happy customer
I purchased a hot tub canapy on the 31st August 2022 and i found the process to be quick, easy and clear to follow. The item was quick with delivery so I have no bad words on this purchase and will order again through Clever Company.
31 August 2022
Reply from Clever Company
Hi Cheryl,
Thank you for taking the time to leave a 5* review. It's great to see that you're happy with the service you've received and that you will be ordering through us again. Happy Hot Tubbing!
Thanks Jo
Excellent service
9 September 2022
Reply from Clever Company
Hi Tecwyn,
Thanks for your 5* review. It's always great to receive positive feedback on the service received from our team. Happy Hot Tubbing!
Thanks, Jo
Great people
Great people. Got a new part but have not had time to fit yet. Thanks Victoria
6 September 2022
Reply from Clever Company
Hi Paul,
Thanks for taking the time to leave us a 5* review. I'm pleased to see that you're happy with the service you've received from our team. Happy Hot Tubbing!
Thanks, Jo
Confused…
Package was sent to wrong address and had to chase it. Billing address and mailing address the same on order but not on the shipping label. Product smells lovely but dissipates fairly quickly. I would buy again.
5 September 2022
Reply from Clever Company
Hi Dawn,
Thank you for taking the time to leave us a review. I'm sorry to hear your order went to the wrong address. As I was unable to reach you on the phone this morning I have sent you an email over.
Thanks, Jo
Great service and hot tub came back…
Great service and hot tub came back like new.
12 July 2022
Unprompted review
Reply from Clever Company
Hi there,
Thank you for taking the time to leave us a 5* review. I'm glad to hear you are happy with our services. Happy Hot Tubbing!
Thanks, Jo
Good product, good company
Good product, good price, good company. Let down a bit by rubbish delivery from dpd but not their fault.
9 September 2022
Reply from Clever Company
Hi David,
Thanks for taking the time to leave a 5* review. It's great to see that you're happy with our prices and products. Happy Hot Tubbing!
Thanks, Jo
The delivery is very expensive
The delivery is very expensive, £4.95 for a small repair patch and a small drain adapter !!. General public royal mail cost is £1.05.
8 September 2022
Reply from Clever Company
Hi there,
Thank you for taking the time to leave us a review. All our delivery costs on the website are based on the charges we receive from the courier.
Thanks, Jo
Happy customer!!
When I’ve ordered any products from CleverCompany the delivery has been 1st class and the products of a high standard!
9 September 2022
Reply from Clever Company
Hi Sandra,
Thank you for taking the time to leave us a 5* review. It's great to see that you're happy with the quality and speedy delivery of your order. Happy Hot Tubbing!
Thanks, Jo
All good with quick delivery will…
All good with quick delivery will definitely order the spa scents again.
10 September 2022
Reply from Clever Company
Hi Sara,
Thanks for your 5* review. I'm pleased to see that you're enjoying your CleverSpa® scents. Happy Hot Tubbing!
Thanks, Jo
The courier tried to deliver twice but…
After some issues with courier trying to deliver or not as the case was!
Clever Company was quick to call and try and resolve!
Got my products I ordered now thanks
9 September 2022
Reply from Clever Company
Hi Steven,
I'm sorry to hear that you're having some difficulty with your CleverSpa® delivery. It was lovely speaking with you this morning and I will give you a call on Wednesday to check the redelivery has taken place as arranged.
Thanks, Jo
Reply from Clever Company
Hi Donald,
I'm sorry to hear you are unhappy with the postal charges to Scotland. All delivery costs on our website are based on the charges we receive from the courier. As I couldn't reach you on the phone this morning I have sent you an email over.
Thanks, Jo
If you have a spa this is a must
If you have a spa a thermal cover is a must. It keeps the heat in longer so saves you money keeping it on 24/7. When you do turn the heat on, it warms up quicker. You will save more money buying one in the long run. No brainier really 😎. Very fast delivery.
10 September 2022
Reply from Clever Company
Hi Leigh,
Thanks for your 5* review. It's great to see that you're happy with the quality of the Thermal Cover. Happy Hot Tubbing!
Thanks, Jo
Brilliant company Great service prompt delivery and a…
Great service prompt delivery and a great bargain with the 50 % sale couldn’t ask for more really pleased x
3 September 2022
Reply from Clever Company
Hi Mary,
Thanks for taking the time to leave us a 5* review. It's always great to receive positive feedback on our products and the service received from our team. Happy Hot Tubbing!
Thanks, Jo
Round is the new Square!
Unfortunately sent wrong item - small round thermal cover instead of a large square cover. Easy mistake to make! 🤣 Won’t send the correct item ordered and paid for until the wrong item is returned.
6 September 2022
Reply from Clever Company
Hi Andy,
I'm sorry to hear about the issues you've experienced with your CleverSpa® order. I can see you have been in touch with our online orders team who are rectifying this for you.
Thanks, Jo
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