clevauk Reviews 382

I purchased the 37cm Cordless 24V lawnmower with strimmer combo and have really enjoyed them both. I can strim both front and rear gardens, swap the battery into the mower and cut both lawns on a single change, with the other battery into standby just incase (75sqm lawns). I’m very impressed with the build quality and ease of use of both machines and have nonissue recommending these products.

Occumow lawnmower worked fine for about 25 cuts before failing to initialise with flashing sensor warning light. I bought this via the B&Q website, and have spent the last two months trying to get the mower replaced under the alleged two year warranty. After an initial promise to replace, I’ve nothing, despite several more progress enquiries.

If you’re thinking of buying one of their products, my advice is don’t. For me, next stop is small claims court. If B&Q have any sense, they shouldn’t be associated with Cleve UK and remove their products from their website.

Fast service, exactly as promised. Happy with all aspects.

Bought the robot mower, worked fine for a few months and then suddenly stopped with a yellow flashing sensor light. Having found comments from others with similar issues, it appears to be a design fault and cleva should be replacing the units. Mine is till under warranty but cannot get hold of cleva customer service. They don't reply to my emails and no telephone number to call. That should tell you everything you need to know. Do not buy their products. Trust pilot should introduce zero star ratings because that's what not so cleva deserves.

I am now retired and a part time hobby DIYer .When I bought this machine, approximately 3years ago, I was deeply influenced by the positive reviews and quality of customer care reviews.
Wrong!!!
Many of the reviews refer to speed of delivery of a new machine, mainly next day , however, a spare part replacement does not travel at that speed , add on another couple of days .
As I said earlier, I’m now retired , so the machine is now in the “lightly used Category” ie hoovering the car twice a year for an hour .
2 days use in spring time ,
4 hours use hoovering spiders webs from cladding .
Cleaning up DIY decorating, annual x 2 hrs max.
As you can see very light usage .
This year started the spring time deck tidy up.
Only worked a short time when the machine stopped working.
Drat !!
Ok , it’s a good company will phone customer care ..
Explained the problem , went through a check list ..
Oops usage doesnt matter now it’s outside warranty.
Despite Cleva’s own diagnostic check suggesting a loose wire in their motor .
That will be £30 for a replacement motor.
Gulp, (right 🤔 need to get this deck spring cleaned and finished ) better pay it .🥱
…..Meanwhile , days later still waiting for the replacement motor, go on eBay and find much more powerful vacuums
More accessories
Quicker lead time … all for under £30 !!!
Yup a complete brand new more powerful unit less than the replacement CLEVA motor cost!!
Conclusion..
It’s not worth paying and extra £60 for a CLEVA hoover .
They have reached their market share sales targets in Uk , so customer care is out the window,
I’m a really disappointed CLEVA customer
That was my second Product purchase and will be my last .
My advice , before buying from this company check out the other machines available, on EBay or Amazon , the vacuum maybe have a slightly reduced capacity, but at under £30 it’s a no brainer .
Don’t make my mistake !!!

Prompt delivery to N Ireland within a few days of placing order. Lawnmower and strimmer were extremely well packaged and were undamaged! Items were simple to put together with basic instruction pamphlet. I have used both items and am very pleased with the result of the lawnmowers first cut. There was the occasional moment when I felt the mower had or was about to stop despite continuing to hold the start lever! ( battery still had sufficient charge remaining, it slowed down almost as if the battery had been depleted, but once the lever had been engaged again it started once more. Overall happy with my purchase, good value for money, time will tell!

Marvellous after sales service, quick delivery of faulty parts, and stuck with their guarantee promise, can’t fault them.

Good service. Great price. Quick delivery.

I had a fault with my lawn mover within guarantee period. My support query was very quickly responded to, I was offered a refund or replacement. A refund was sent on my request asap. Great no non-sense service. Strongly recommend.

I love my new vacuum cleaner! It is as described and it arrived quickly with no fuss.

Efficient in every way .

I needed a spare part, contacted them, instead of them just quoting me for the part, they asked for the serial number and when I bought it, and if it was under two yers, they would supply FOC. My mower is just on three years so I just asked to buy the parts, they have gone out of their way to help me, fantastic customer serve, (big shout out to Audrey, who helped me)

A good value product , alter very pleased

good price and quick delivery and good product

Good prompt delivery

Just this moment started using my machine, and all seems to be working perfectly, clear instructions on how to get started, as of now I’m very happy with it.

Absolutely Superb Service Easy to Recommend Thank you

A friend of mine has one and heard good things so due to the price of this robotic lawn mower not just myself but also a friend of mine purchased one at the same time. We’re both impressed how well they do. My mother seen it, loved it and she also has one now as well 🤣👍🏻

Lawnmower arrived quickly and set up was easy. Seems to navigate lawn edges very well.

Very good customer service, polite and helpful, thank you