Their support teams and chat are generally very very helpful at rectifying your issues. We are on a bespoke platform, so things aren't as plug in and play for us as they can be for other Cl... See more
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Be careful as they will tell you that your usage is an insane high number of searches and recommendations. Clerk told me with their measurements I have approx 50k searches with 20k visitors per mont... See more
Company replied
What a great team. We had some problems with an add-to-cart popup but we contacted support and got a really prompt response. We got put through to Mohamad who helped us resolve our issue. He quic... See more
A big thanks to Lucila that never gave up until she got a solution to an issue related to the tracking. I got really impressed for her impeccable onboarding follow up, updating me about the status of... See more
Company details
About Clerk.io
Written by the company
Welcome to Clerk! Our AI-based personalization solutions are designed to help online store owners like you increase your revenue, optimize your store's performance, and achieve your business goals.
At Clerk, we are committed to providing you with the best-in-class e-commerce solutions that can help boost your conversion rate, average order value, and customer basket size. Our unique platform is designed to work from day one, saving you time and money as you scale your business.
We have earned an impressive reputation as a trusted and reliable solution provider thanks to our commitment to offering superior services and support to our customers. With cookieless personalization, your customers' privacy is guaranteed, and they can enjoy a seamless shopping experience without compromising their data.
Our advanced AI-driven technology helps online store owners optimize their store performance and scale their businesses beyond their physical stores. We offer a unique end-to-end platform that integrates all the essential features you need to automate and streamline your e-commerce operations, providing you with a more efficient and user-friendly experience.
Our 4 tools are:
• Search
• Recommendations
• Email
• Audience
With Clerk.io, you can access exceptional customer support and services to help you achieve your business goals. We are proud to serve our customers and are confident we can help you take your online store to the next level. Let us help you grow your business.
Clerk.io.
At Clerk, we are committed to providing you with the best-in-class e-commerce solutions that can help boost your conversion rate, average order value, and customer basket size. Our unique platform is designed to work from day one, saving you time and money as you scale your business.
We have earned an impressive reputation as a trusted and reliable solution provider thanks to our commitment to offering superior services and support to our customers. With cookieless personalization, your customers' privacy is guaranteed, and they can enjoy a seamless shopping experience without compromising their data.
Our advanced AI-driven technology helps online store owners optimize their store performance and scale their businesses beyond their physical stores. We offer a unique end-to-end platform that integrates all the essential features you need to automate and streamline your e-commerce operations, providing you with a more efficient and user-friendly experience.
Our 4 tools are:
• Search
• Recommendations
• Audience
With Clerk.io, you can access exceptional customer support and services to help you achieve your business goals. We are proud to serve our customers and are confident we can help you take your online store to the next level. Let us help you grow your business.
Clerk.io.
Contact info
Kigkurren 8g, 2300, Copenhagen, Denmark
- +45 70 555 100
- hello@clerk.io
- clerk.io
4.0
Great
637 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
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I’d be very careful about signing up…
I’d be very careful about signing up with Clerk.io
They charged us over $2000 when we didn't use their code at all.
Their “can’t lose” guarantee seems worthless.
They don't do refunds.
Their onboarding process is unprofessional
BACKGROUND:
We signed up to Clerk.io on a wdify installation basis.
- The installation process itself was a mess. For example: Their installation workflow / process document was like something from the 90s. Badly designed word docs.
- They were unprofessional eg we had to send the passwords to them several times. (And they wanted these sent by open email. They didn't get that it would be safer to send these via whatsapp etc)
- But the big problem was they left half-finished elements live online - even though these wouldn't have taken long to finish off. Instead they literally left them online and said they’d fix them in a few days!
- The account manager acted passive aggressive. Surprised at why we needed their incomplete changes taken off the live website (The site was left a mess. Our sales suffered immediately)... Then smooth-talked about how they would hate for us to have a bad experience… which, of course, they had literally just given us.
- They then spent weeks saying they would be setting it all up again on a non-live instance ie a test site.
- Eventually they admitted they couldn’t do that without our developers
(We had said at the outset we didn't want our usual developers to get involved - they weren’t available. Clerk.io promised all along that this wouldn’t be necessary).
Unfortunately, unknown to us, throughout this time clerk.io had started charging us monthly
We had thought the payments would only start when we were live / using their service. If we had known this we would have cancelled formally.
Instead, after a couple of months, we simply made it clear that we weren’t going to move forward.
When we did our year end and saw their automated monthly charges totalling about $2000 we asked for a refund.
They said a senior manager would contact us to discuss it.
Nobody did - despite several reminders.
Arguably they could have kept a couple of month’s payment for the installation. But they’ve kept several months’ payments.
Bear in mind we didn't use their code at all.
28 January 2022
Unprompted review
Reply from Clerk.io
Hi Edward,
First of all, I truly am sorry that you have not had a good experience with Clerk.io. We pride ourselves on a high level of customer service, so I do apologise that you have not been satisfied. I have now thoroughly investigated your case.
I see in the email history that we asked once for confirmation of credentials. After receiving that, we still needed the exact URL to access your site, but there must have been a misunderstanding because credentials was shared once again.
We then experienced that the shared credentials didn't work and asked once again. You asked for the possibility to share credentials elsewhere than mail and we met your wish by setting up a Google Meet call.
I see that on the 28th+29th of July 2021 there was a lot of emails going back and forth between us and you. All of them were related to some of the modules that were implemented, which didn’t live up to your expectations. But they were all answered within the same day.
On the 2nd of August you disabled the app due to a drop in your Sales.
Your dedicated Onboarding Consultant has been in dialogue with you throughout your journey. She apologised to you for some of the wording might have seemed harsh. You replied back that everything was ok.
Your dedicated Account Manager, who replied to you after you wished to cancel, wrote an email with all the steps and details needed to cancel your subscription.
On the 18th of June 2021, in the first weeks of your Onboarding, we suggested that a test environment would be preferable due to the complications that can come from working on a live site.
We’re sorry if we’ve been unclear about this. We meet different configurations every day and at times we need more information to know where to navigate in order to not make crucial mistakes.
We inform our clients from a start, that payment begins from the day the contract is signed, because we already set several things in motion to begin your onboarding. Further, in most scenarios the 15 development hours that are included in your subscription, are cheaper than the cost you would have to pay elsewhere to do the implementation.
On the 4th of June, one week after signing, you also received an email from us, stating clearly, that with regards to pricing you’re paying from the sign-up date to cover the Onboarding costs.
I’m very sorry for the period of time between your request for cancellation and now. That is on us. However, as we have explained, our contracts are without any minimum contract period that allows you to cancel your subscription at any time from your end - without our involvement.
I’ll make sure to follow through, today, with your request about a refund.
Best regards,
Anh
Head of Onboarding
Support is fast
27 January 2022
Unprompted review
Speedy Support Always!
I had some search bar issues that Oliver helped me solve. He was quick to respond and equally quick to resolve. Fantastic Customer servive.
25 January 2022
Unprompted review
Support is fantastic!
25 January 2022
Unprompted review
Great support & very friendly staff
22 December 2021
Unprompted review
Excellent support!
Excellent support!
Beside standard setup, we needed some custom features which were sorted to fit our requests.
7 December 2021
Unprompted review
Fast and efficient support getting…
Fast and efficient support getting things right on the webshop.
6 December 2021
Unprompted review
Best customer service ever
Best customer service ever! Super helpful even at the busiest time of the year.
Special thanks to: Kat =)
18 November 2021
Unprompted review
Customer support is brilliant
Customer support is brilliant! The response time is impeccable and Vito fixed the issue in no time at all! Very helpful!
11 November 2021
Unprompted review
Great customer support!
Great customer support!
Riccardo sorted out the problem I had, explaining how to prevent it.
5 November 2021
Unprompted review
Customer support nails it every time
Customer support nails it every time! Been on this platform for quite a while now. And I can honestly say the customer support is the best of ANY tech company I've been doing business with. Friendly, blazing fast and always above expectations.
3 November 2021
Unprompted review
Awesome customer support!
2 November 2021
Unprompted review
Excellent support from Josh
Excellent support from Josh. Always quick to reply, always clear and easy to understand responses, takes the time to explain rather than directing you to help articles.
29 October 2021
Unprompted review
Smooth Installation, Great Service
We recently implemented clerk.io on our website and have been very impressed with the results so far. As with any major change to a website there were hurdles to be navigated, but our contact Daan has been absolutely brilliant throughout the whole process.
Communication has been top notch all the way across the installation procedure and most importantly, the end product has worked! Our conversion rate has improved significantly upon last year, and we're looking forward to seeing how it performs over gifting season.
22 October 2021
Unprompted review
Great support and a great product!
Great support and a great product.
Their support team is amazing, and they do follow up meetings without asking. Can recommend!
11 October 2021
Unprompted review
Amazing!
Amazing support and great product! The onboarding process pleasure, and thanks for all the help Daan! :-)
1 October 2021
Unprompted review
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