Firma sprzątająca CleanWhale Reviews 307

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

The condition of our flat wasn’t any good and the cleaning lady transformed it into livable space again! We’re very grateful for the amazing work.

Rated 1 out of 5 stars

Very disappointing experience. I paid for experienced cleaner which cost me extra +20%. The cleaner immediately started listing what she would not do and asked for extra payment for everything. D... See more

Company replied

Rated 5 out of 5 stars

The place was left absolutely sparkling. I was very happy and indeed surprised by how the lady that came in cleaned the Stove. When I walked inside the house it felt and smelt like a new home. It wasn... See more

Rated 2 out of 5 stars

304 pln paid just for nothing. Actually, my friend told me that they cant give necessary service. But I gave a chance and it didn't work out. The woman didn't bring the vacuum cleaner.Which I add it... See more

Company details

  1. Cleaning Service
  2. Dry Cleaner
  3. Janitorial Service
  4. Window Cleaning Service

Written by the company

Jesteśmy firmą sprzątającą CleanWhale. Działamy w Warszawie, Krakowie, а także w Niemczech, Ukrainie i Łotwie. Swoją działalność rozpoczęliśmy w 2016 roku. Sprzątamy mieszkania, domy i biura, czyścimy meble.


Contact info

3.6

Average

TrustScore 3.5 out of 5

307 reviews

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Replied to 10% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

"Exceptional Mattress Cleaning Service: A Recommendation Worth Sharing!"

I am delighted to share my positive review of the mattress cleaning service that I recently availed, and I highly recommend the company that provided this exceptional service.

From start to finish, my experience with this company was outstanding. The booking process was seamless, and the staff members were friendly and professional. They ensured that all my inquiries were promptly addressed, making me feel valued as a customer.

The actual mattress cleaning service exceeded my expectations. The technicians arrived on time and were equipped with the necessary tools and expertise to carry out the job efficiently. They paid great attention to detail, ensuring that every corner of the mattress was thoroughly cleaned and sanitized.

The results were remarkable. Not only did they remove all the stains and dirt from my mattress, but they also managed to eliminate any unpleasant odors. I was truly impressed by the level of cleanliness and freshness they were able to achieve.

Furthermore, the company's pricing was reasonable and transparent. They provided a clear breakdown of the costs involved upfront, ensuring there were no surprises or hidden fees. This transparency in their pricing was greatly appreciated.

Overall, I am extremely satisfied with the mattress cleaning service provided by this company. Their professionalism, attention to detail, and exceptional results have earned my trust and recommendation. If you are in need of professional mattress cleaning, I highly encourage you to consider their services. You won't be disappointed!

13 August 2023
Unprompted review
Rated 5 out of 5 stars

it's more than what i expected

it's more than what i expected. the apartment was just perfect. very clean and very tidy. Currently there is even the taste of the new. sincerely I will use your services once every month. it's worth the price

6 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing, highly recommend

My bathroom never was that clean, and it wasn't even half as awkward as I thought it would be! The cleaner was right on time and left also right on time, and I was able to do so many things in the meantime. A was worried to leave her alone, but even my cat was accepting of her, so that settled it :) Will be leaving for the whole time next time.

21 July 2023
Unprompted review
Rated 4 out of 5 stars

Nobody came for services

No one showed up and got a text message that the order was completed and to rate the order. Worst start to any service. This was my first order and I planned my whole day accordingly. Now I can't get in touch with anyone as it is Sunday and Customer Service is offline. I have wasted my day off on an unreliable service.
Edit:
I was told there was a technical error and I was offered 1 free service. The person who came really did a good job. I am happy with the service that was provided.

16 July 2023
Unprompted review
Firma sprzątająca CleanWhale logo

Reply from Firma sprzątająca CleanWhale

Hello, you can contact customer support and if we indeed didn't come, you will get free cleaning.

Rated 2 out of 5 stars

Handled me incomplete work

They were almost 90 minutes late because of some technical issues with their van. After they "finished" cleaning they attempted to hand me over incomplete work and when I asked about it, they said that they couldn't reach on top of the furniture and under the ceilings because they had nothing to stand on (even though, apartment was empty). Cleaning services usually have their own ladder but not this service. I brought car wheels home so they could stand on them and reach top of the furniture and vents under the ceilings, so they could clean the lamps and curtain rods. If I didn't happen to have these wheels they couldn't even finish the work. While they were finishing what they missed I was looking around and found a lot more incomplete work, the towel radiator was still dirty, tops of the doors were dusty even though they could reach them standing on the floor. One balcony door frame was opened and clean but another one was not even opened and the frame underneath it was dirty. The windowsills were dirty. I asked them to clean the stuff that they missed and they did, which is good. They also cleaned the floor again after my wheels which is good. The dishwasher is only partially clean. Not all kitchen furniture is cleaned. The oven is not completely cleaned and they said that their cleaning solutions cannot clean everything. The limescale could not be removed because their solutions could also not handle it. This is a complete waste of money. I'm not blaming the cleaners. It's the company that doesn't give them proper equipment and training.

9 July 2023
Unprompted review
Firma sprzątająca CleanWhale logo

Reply from Firma sprzątająca CleanWhale

Hello, we are sorry, that you are dissapointed, but normally cleaning services don't have the ladder, moreover, cleaning services often don't bring cleaning detergents (check helpling, handy or batbaid for instance). We provide cleaning detergents and hoovers, this is rare inclusive service, but we can't provide the ladder on each order (just think about it in terms of business and logistics).

Rated 5 out of 5 stars

Can always count on them!

Wonderful company! Fair prices, very nice staff, thorough cleaning, and great communication. Everything was extremely clean and you can tell they care. If I have a special cleaning request they are sure to follow through. Can always count on them to do a great job.

31 December 2022
Unprompted review

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