Booked end of tenancy cleaning plus carpet cleaning. Elin done such a good work, the house was never this clean before. He was very responsive via messages and updated me about finish time. He didn't... See more
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This company is an ABSOLUTE SCAM! Paid £200 for an end of tenancy clean and upon our checkout report was told the clean was done to a terrible standard and we would be charged again for another clean... See more
I found them online and although their trustpilot average point looks great the number of bad reviews worried me. Then i noticed these "bad reviews" were outdated. They quoted 50% cheaper than other c... See more
Company replied
Flawless from start to finish! A team of two cleaners arrived promptly and did everything according to their checklist which is quite comprehensive. Didn't mind to stay a bit longer just to ensure... See more
Company replied
Company details
- Cleaning Service
- also in
- Carpet Cleaning Service
- Curtain and Upholstery Cleaning Service
- House Cleaning Service
- Upholstery Cleaning Service
About CITI CLEAN
Written by the company
We are Citi Clean, Professional End of Tenancy Cleaning Company operating in London since 2011. We are the only End of Tenancy Cleaning Company in London offering you 7 Days Guarantee! All our cleaners are fully trained, vetted and experienced and will do their best to get your property back to its former glory. We are well established and reputable end of tenancy cleaning company operating in London for more than a decade. We at Citi Clean are well aware of the requirements for inventory checks and our extensive end of tenancy cleaning checklist reflects the cleanliness standards required by major London letting agents. We are proud members of Federation of Master Cleaners, Domestic Cleaning Alliance, Bark.com, and have completed Professional Carpet Cleaning Course with NCCA.
Below are some of the reasons why you should choose us:
• NO VAT, NO Parking fees, NO Charges for Cleaning Materials and Equipment
• Fixed Fees NO hidden charges
• Highly Experienced and Trained Cleaning Teams
• Our Cleaning is Not Limited in Time
• Same Day Service Available
• We Clean the Oven as part of Our End of Tenancy Cleaning
• 7 Days GuaranteeContact info
2 Woodberry grove, North Finchley, N12 0DR, London, United Kingdom
- 020 3488 1686
- office@cleansimply.co.uk
- cleansimply.co.uk
4.3
Excellent
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great job
Great job! The team was on time and did an excellent job! Very easy to organise. It is the second time I use them and I am again, very happy!
28 April 2022
Unprompted review
Reply from CITI CLEAN
Dear Ben
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Reply from CITI CLEAN
Dear Anton
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Great cleaning service
Great cleaning service. Very polite and works quickly! Thanks
9 January 2022
Unprompted review
Reply from CITI CLEAN
Dear Andre
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Great job
Great job, the cleaning was perfectly done, the company was on time. Efficient. I recommend.
6 January 2022
Unprompted review
Reply from CITI CLEAN
Dear Jean-Baptiste
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Really impressed with the clean
Really impressed with the clean - would highly recommend.
5 January 2022
Unprompted review
Reply from CITI CLEAN
Dear Tom
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Really great cleaning service
Really great cleaning service, the end of tenancy service is very thorough. Very polite and works quickly! Thank you!
4 January 2022
Unprompted review
Reply from CITI CLEAN
Dear Emily
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Fantastic service!
Fantastic service and value for money! Ani did a wonderful job and was really lovely and polite! Recommend highly!
20 December 2021
Unprompted review
Reply from CITI CLEAN
Dear Rebecca
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Very good job for my end of tenancy
Very good job for my end of tenancy: the crew was on time and my flat is spotless.
I will definitely recommend Citi Clean!
7 December 2021
Unprompted review
Very satisfied with the service
Chris did an excellent job with the end of tenancy cleaning. Very thorough and methodical also very respectful and polite. It was a pleasure to interact. I am very satisfied with the service!
6 December 2021
Unprompted review
Reply from CITI CLEAN
Dear Alina
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Brilliant end of tenancy clean
Brilliant end of tenancy clean. Would recommend to anyone. Exceeded expectations.
4 December 2021
Unprompted review
Reply from CITI CLEAN
Dear Charlotte
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Reply from CITI CLEAN
Dear Eugenia
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Excellent end of tenancy clean
Excellent end of tenancy clean. The cleaner was so professional. It was a big flat but she didn't moan and did a great job. The best end of tenancy clean we've had by a mile.
26 October 2021
Unprompted review
Reply from CITI CLEAN
Dear Stef
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Thorough professional cleaning
Chris was friendly and professional and did a thorough end of tenancy cleaning of my relatively large one bed room flat. Thank you very much.
21 October 2021
Unprompted review
Reply from CITI CLEAN
Dear Yoko
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Good work done by the 2 ladies
Good work done by the 2 ladies. Will use again.
21 October 2021
Unprompted review
Reply from CITI CLEAN
Dear Lai
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Really excellent service
Really excellent service. Elin (the kind worker), turned my flat from a cave to a spotless house - with very intricate care given to all spaces of the flat (from large to small). Special thank you and shoutout given to him - especially surprising since he got the job done all alone.
18 October 2021
Unprompted review
Reply from CITI CLEAN
Dear Ali
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Excellent
The gentleman cleaner came on time. Never rushed and did an excellent work.
5 October 2021
Unprompted review
Reply from CITI CLEAN
Dear Khin
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Strong improvement end-of-tenancy clean, and organised a required re-clean
The cleaner definitely ensured a strong improvement to the property for the end-of-tenancy clean, which looked pretty clean afterwards. At the end I felt I was not given much time to review (cleaner essentially considered that it looked much better than before). The managing estate agent decided the quality was not to a professional standard though, so I had to have many emails to organise a re-clean. It was past their usual guarantee timeframe but they still did perform it at a small fee. This gave the needed result. I would have given 5 stars if the re-clean had not been needed.
12 September 2021
Unprompted review
Reply from CITI CLEAN
Dear Gerhard
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Great service! Recommended!
Great service! The cleaner was very friendly, on time (to start and finish) and the communication with him was also really good. The 1 bedroom flat was left very well cleaned. Highly recommended.
2 September 2021
Unprompted review
Reply from CITI CLEAN
Dear Ana
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Not pleased and wouldn't recommend
Asked for an end of tenancy clean and they were quick and helpful in their reply.
They came and were on time.
However, my landlord wasn't happy with the clean they did stating that they missed picture frames, doors/doorframes and the bath - all of which are included in their service. I asked for a partial refund (since my landlord charged me almost as much as the clean cost in re-cleaning fees from my bond) but now their customer service is not existent and they won't return any of my emails or acknowledge me at all.
Not pleased and wouldn't recommend
1 September 2021
Unprompted review
Amazing service
Amazing service, very professional and helpful people!
23 August 2021
Unprompted review
Reply from CITI CLEAN
Dear Teodoro
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
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