Marya came to do an end of tenancy deep clean for us on 06/06. We’ve lived in the flat for 4.5 years and it looks as good, if not better, than new after she worked her magic. Every surface is sparklin... See more
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Booked a cleaning service for end of tenancy a week in advance. Elim arrived prompt at appointment time, all material provided and worked non stop till spotless flat. Carpets well cleaned and top resu... See more
Company replied
Booked an end of tenancy clean, what a superb service it was and great value. Elin was fantastic, really thorough and his attention detail was great. Lovely guy, really helpful and extremely polite. 5... See more
Company replied
Booked for end of tenancy clean. Cleaned to a high standard and was signed off by the estate agent so no repeat clean required. Desi was polite, arrived on time and worked very hard. Good communicatio... See more
Company replied
Company details
Written by the company
Welcome to Clean&Clean. London’s premier End of Tenancy Cleaning Specialists. Get Your Full Deposit Back with our 5 Days Guarantee! Our vetted and experienced cleaning teams will ensure that your property is ready for inspection. FREE Deep Oven cleaning is included. We’ll supply all cleaning materials and equipment needed for the job, and we won’t charge you parking fees or VAT. Fixed and Transparent Pricing! For a Bespoke End of Tenancy Cleaning Service, call our friendly team today. You can book your end of tenancy cleaning service for the date and time that suits you. Our professional cleaning teams work 7 days a week including bank holidays. To find out more, please give our friendly team a call today!
Contact info
57 Lyttelton rd, Hampstead Garden Suburb, N2 0DQ, London, United Kingdom
- 0208 6140 730
- office@cleanandclean.london
- cleanandclean.london
4.7
Excellent
298 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I had a wonderful man called Chris who…
I had a wonderful man called Chris who came and cleaned the flat at the end of my tenancy today. He did a fantastic job and left the place really wonderfully clean. My landlord was also very happy! If anyone needs a flat clean in SE21, ask for Chris!
18 August 2021
Unprompted review
Reply from Clean&Clean
Dear Natalie
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Great company
Great company - easy booking and got all the stains out of the carpet. Really professional and fast.
15 August 2021
Unprompted review
Reply from Clean&Clean
Dear Mollie
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Amazing service
Amazing service. Would highly recommend. Cleaner was very friendly and very efficient. Great fixed price too so no surprises!
13 August 2021
Unprompted review
Reply from Clean&Clean
Dear Sam
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Great cleaning team
Great cleaning team. Did a great job for my end of tenancy clean.
13 July 2021
Unprompted review
Reply from Clean&Clean
Dear Nicholas
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
DO NOT USE
Do not use this company! The service we received was dreadful. Entire sections were missed and the carpet cleaning was to a poor quality. To be honest, I'm not sure what the cleaner spent 4.5 hours doing.
On complaining to the company, I've received no response. After multiple chases, I'm still being ignored. Terrible customer service and abysmal cleaning standards. Avoid at all costs!
If I could give zero stars I would.
Edit following response: the response below is inaccurate. I originally emailed on 8th July to which I had a response. I followed up with further questions and was ignored until today when I threatened to contact an ombudsman. The attachments I sent include three photos and 2 videos showing far more than missed spots on skirting boards.
12 July 2021
Unprompted review
Reply from Clean&Clean
Dear Zoe
We are sorry to hear that you feel this way. Please allow explanation from our side. You have filed a complained to us on the 8th of July and we have responded on the same day with an offer of free re-clean service. You have declined our offer for free re-clean service and demanded a full refund instead. As we have explained to you via email, due to the nature of our works, we don't provide refunds but free re-clean service. This is clearly mentioned in the terms and conditions listed on our website.
Further, you have shown us only two photos of missed areas of skirting board and a door frame and we believed that this could be easily rectified with a follow up visit. In response to your updated comments we haven't received any other images of missed areas apart from the 2 photos of skirting board and door frame your have sent us on the 8th of July.
Please contact our office for further assistance.
Kind Regards
Clean&Clean
Really happy with the clean
Really happy with the clean. Turned up on time and very professional.
6 July 2021
Unprompted review
Reply from Clean&Clean
Dear Daniel
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Reply from Clean&Clean
Dear customer
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Reply from Clean&Clean
Dear Jackson
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Excellent service
Excellent service, everything done with care. Extremely punctual. Five stars.
29 June 2021
Unprompted review
Reply from Clean&Clean
Dear Pedro
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Do not use this company to clean!
Do not use this company to clean!
I have had an awful experience with this company - they charged extra for carpet's to be professionally cleaned and did not do so, did a very bad job of cleaning the property and missed entire sections. They also failed to reply to my email's and are now refusing a refund. Avoid this company at all costs.
23 June 2021
Unprompted review
Reply from Clean&Clean
Dear Ben
Thank you for your feedback. We are sorry to hear that you are not satisfied with the service provided by our company. Please contact our office for further assistance. Thank you
Kind Regards
Clean&Clean
Great service
The flat looked brand new after the move out clean up was completed!
Thank you!
17 June 2021
Unprompted review
Reply from Clean&Clean
Dear Amalia
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Excellent end of tenancy clean
Elan did a fantastic job on my end of tenancy clean, taking great time and care over everything and leaving the flat in a really great state. Really good value, and the company was responsive and easy to deal with. Highly recommended!
9 June 2021
Unprompted review
Reply from Clean&Clean
Dear Rob
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Very good service
Very good service. Great price compared with other cleaning companies and excellent job. Friendly staff. This is the 2nd time I have used them for end if tenancy cleaning. Would recommend
1 June 2021
Unprompted review
Reply from Clean&Clean
Dear Kirsty
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Reply from Clean&Clean
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Very reliable service
Very reliable service! I am very satisfied!! Recommended!!
15 May 2021
Unprompted review
Reply from Clean&Clean
Dear Valentina
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Great service!
The cleaner was very puctual and did a great job on the end of tenancy cleaning job. The flat was spotless and the oven was left like new! Would use them again!
14 May 2021
Unprompted review
Reply from Clean&Clean
Dear Ana
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Impossible to get in touch with
Impossible to get in touch with. Over the past week I have called their number several times, no response, emailed them several times, no response. They only replied to my complaint on here. Hard to believe they don't have availability for a date a month in advance when you can book a week in advance. Poor service and not surprised by the other bad reviews on here. Will never be using them.
13 May 2021
Unprompted review
Reply from Clean&Clean
Dear Sylvia
Our records indicate that we haven't provided you with a service. You have just submitted a free quote form. We didn't have availability for the dates you required the service and we were looking for ways to find availability, hence it might take up to one day to reply to your enquiry.
Kind Regards
Clean&Clean
High quality and professional service
Great quality end of tenancy clean with every room and cupboard now spotless. Cleaners were friendly, professional and punctual. Highly recommended!
10 May 2021
Unprompted review
Reply from Clean&Clean
Dear Rick
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Booked a cleaning service for end of…
Booked a cleaning service for end of tenancy a week in advance. Elim arrived prompt at appointment time, all material provided and worked non stop till spotless flat. Carpets well cleaned and top result overall. Wish my new place had had the same thorough clean!
6 May 2021
Unprompted review
Reply from Clean&Clean
Dear Nesrine
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
Professional service
I have booked a cleanning service last minute and Clean&Clean promtly responded to my request. The cleaner was punctual and very professional.
5 May 2021
Unprompted review
Reply from Clean&Clean
Dear Mona
Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you
Kind regards
Clean&Clean
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