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Our online lamp retail business operates warehouses across the USA, Europe, and Asia, enabling us to proudly ship worldwide. Our splendid variety of chic, yet budget-friendly lamps are perfect for every space in your home. Our extensive collection includes table lamps, pendant lamps, wall lamps, and desk lamps—each available in a wide array of styles and finishes to complement any décor. We carefully source our lamps from top-tier manufacturers and designers, ensuring only the highest quality offerings for our clientele. To make your experience even better, we offer complimentary shipping on all orders, along with a 14-day return policy for a hassle-free shopping experience. Exceptional customer service is the hallmark of our business, and we are always on hand to assist with any inquiries or needs you may have.
United Kingdom
3.2
15 reviews
Hasn’t replied to negative reviews
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Initial purchase was good and fast, however what we ordered wasn't quite what we wanted so took advantage of the 14 day money back returns. After emailing I got a return acceptance from the company.sent the goods back but had no refund or correspondence even after checking spam folders despite emailing again! Now I'm a good amount of cash down and no lights! Poor customer service.
I ordered a bamboo light fitting and shade, and received a black bit of plastic with no lampshade. I emailed to ask for a refund, but no one has got back to me and there’s no other way to contact the company. I’ve seen they have responded to others here so hoping this will be seen.
Reply from Clasterior
Hey there,
It’s unfortunate to see that many of our negative reviews are caused by Google Workspace's spam filters. However, this gives us valuable feedback, and we are now working on integrating a live chat into our website, as we believe this will help improve customer satisfaction.
That said, we’re thankful you left this review, as it allows us to get in touch with you to proceed with the refund process and ensure you get your money back. We’ve found your email and will get back to you right away.
Excellent customer service and delivered as promised within the time frame.
Reply from Clasterior
Thank you for your kind words! 😊
Ordered on 17th December. Still waiting for delivery and no notification at all about it yet this is the second time you've asked for a review
Reply from Clasterior
Thank you for bringing this to our attention. Upon checking the track and trace, we noticed your order is still marked as "in transit." After contacting Evri (our delivery partner), we were informed that your order was unfortunately lost in transit.
We sincerely apologize for this inconvenience. A full refund has already been processed for your order. Please note that it may take a few days before the amount reflects in your bank account, depending on your bank's processing times.
If you have any further questions or need assistance with a new order, please don't hesitate to reach out to our support team.
Made a purchase, wrong items received. Contacted customer service via email on website three times and have received no response. No other way of contacting the company. Can’t process return as the customer service have to process return label!
Reply from Clasterior
Hi there,
First of all, we sincerely apologize. For some reason, your email ended up in our spam folder. Fortunately, your Trustpilot review notification came through, prompting us to check.
We understand your frustration, and in this case, we completely acknowledge the 1-star rating and don’t expect you to change it. Our main priority is to resolve this issue with you.
Could you please reply to the email we send you privately to confirm you've read it? We would greatly appreciate the opportunity to make things right.
Great and quick service. Product exactly as I thought.
Reply from Clasterior
We’re thankful for your kind message! 😊
I ordered a pendant light with a bulb a few weeks ago, it was delivered on time.
The bulb gives great visibility, I’m happy with my purchase.
Reply from Clasterior
We really appreciate your kind words!
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