Clarks - Woking Reviews 37

TrustScore 4 out of 5

4.2

Unit 13/14 Peacock Centre, GU21 6GB Woking, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Jannat was wonderful in helping us find a pair of school shoes for my daughter.This usually takes a while as she has sensory issues.Jannat was patient,kind and kept eye contact with her.She understood... See more

Rated 5 out of 5 stars

I recently visited the Clarks Woking store for my toddler’s shoes. We were greeted and immediately served by Uma who was amazing and patient with my little girl who screamed the shop down as she does... See more

Rated 5 out of 5 stars

We’ve had another brilliant experience at Clarks in Woking. Thank you! We had August today but have also had various other members over the years and all have been fantastic. Our two young children ne... See more

Rated 5 out of 5 stars

I visited the Clark’s store in Woking to measure my daughter’s feet for school shoes. I was served be a wonderful customer service agent called Niamh. She was so helpful and patient with my daughter .... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 13/14 Peacock Centre, GU21 6GB, Woking, Surrey, United Kingdom

  • 01483761597

4.2

Great

TrustScore 4 out of 5

37 reviews

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1-star

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I visited the Woking branch

I visited the Woking branch. Staff were friendly and helpful. We had a really nice woman Sinead who attended to us and ensured my son's feet were measured and we got the right sized shoes that he wouldn't outgrow any time soon.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Woking store, Sinead

Sinead in the Woking store was excellent sorting the school shoes and trainers for my children. She was friendly and efficient. She brought multiple options for my 3 year old when they didn’t have the shoes that he wanted. Overall a very positive experience.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Superb customer service from Rayya

Rayya from Woking, superb service, so patient and was very helpful in helping us buy the right shoes with the right fit for our daughter who’s starting secondary school. Highly recommend Woking Clarkes

24 August 2024
Unprompted review
Rated 5 out of 5 stars

School shoe shopping

Best experience ever buying school shoes. Booking an appointment in advance and the fabulous assistance of AUGUST, meant we were in and out in under 10 mins. A very positive experience!

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Great knowledgeable service

Tracy was friendly, knowledgeable and listened to my daughters needs. I have had some absolutely terrible service from other branches of Clarks and was VERY reluctant to use Clarks again. BUT Tracy has restored my trust. She did a fabulous job.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

We were looked after by Uma who was so professional, helpful and brilliant with my children to choose and fit their school shoes. A stress free experience that left everyone happy. Thanks Uma.

28 July 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Tracy gave me good advice when purchasing of a new pair of shoes for a wedding.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

I recently visited the Clarks Woking…

I recently visited the Clarks Woking store for my toddler’s shoes. We were greeted and immediately served by Uma who was amazing and patient with my little girl who screamed the shop down as she does not like getting her feet measured. Uma was very gentle, kind and caring towards my little girl, allowing us plenty of time to settle her back down. Thank you Clarks, we will definitely be back

22 June 2024
Unprompted review
Rated 5 out of 5 stars

We’ve had another brilliant experience…

We’ve had another brilliant experience at Clarks in Woking. Thank you! We had August today but have also had various other members over the years and all have been fantastic. Our two young children needed a range of new shoes and August presented us with a selection and was super calm and patient - especially when both kids separately decided they needed the loo! Stickers at the end were a lovely touch. Thanks again so pleased with the shoes - even better all were in the sale! Ps tried to write a review many times before and this has never worked so happy it has this time! Well done August!

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Came in for a pair of school shoes at the Woking branch for my child was helped by Augustine who was very attentive and very helpful. After many shoes we finally found the perfect pair. Overall great service!

28 April 2024
Unprompted review
Rated 5 out of 5 stars

Jannat was wonderful in helping us find…

Jannat was wonderful in helping us find a pair of school shoes for my daughter.This usually takes a while as she has sensory issues.Jannat was patient,kind and kept eye contact with her.She understood what my daughter wanted,brought a big selection of shoes and was genuinely lovely throughout our interaction.Thank you Jannat for your help today!

21 April 2024
Unprompted review

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