Clarks - Brent Cross Reviews 111

TrustScore 5 out of 5

4.8

Brent Cross Shopping Centre, NW4 3FH Brent Cross, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I am very grateful for helping my children to select the right shoes. I spend 2 hours in other shops to choose but unsuccessful but Abi did amazing customer service. Thanks

Rated 2 out of 5 stars

1st Pair of shoes was different shades of brown. The replacement pair, one shoe had marks all round had to return. Finally third time round the pair of shoes was brillant. Customer Service at Brent Cr... See more

Company replied

Rated 5 out of 5 stars

Munir Ibrahim, who served us at Clarks Brent Cross on a manic Monday afternoon with the back to school rush, was fantastic. He served us quickly, measured my son’s feet accurately and showed us... See more

Rated 5 out of 5 stars

We went in to buy my Daughter's school shoes for secondary school, where she has quite rigid requirements. Maheema was extremely helpful and very pleasant, and really went all the way to help us fin... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Brent Cross Shopping Centre, NW4 3FH, Brent Cross, London, United Kingdom

  • 02082021652

4.8

Excellent

TrustScore 5 out of 5

111 reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service from Saima K

Great service from Saima K! I was shopping for dress shoes for my son which is usually a struggle, but Saima was incredibly patient and helpful. She offered great advice and made the whole experience easier. We left with a pair my son was happy with. Highly recommend!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Visited Brent Cross store

Visited Brent Cross store
And was given first class service from walking into the branch and was greeted by a lady and asked what help was needed , received a number and was approached by Shabnam T who introduced herself and measured my daughter feet and we selected two shoes and bought a pair .Her service was excellent and her smile just beautiful. Dealing with customers isn’t easy but you have a star sales person and I would recommend any of my family when visiting Brent Cross Clarks to always ask for her .
I also spoke to the store manager and what a lovely lady .
Excellent service and very clean store .

4 August 2025
Unprompted review
Rated 5 out of 5 stars

When i Returned the shoe wrong size she…

When i Returned the shoe wrong size she was very great and she nice friendly that why i give Bharti D 100% For very great service and she was very Fantastic and i got the right size and i was great excellent if you are very happy i am very happy too so keep the good work on the clarks company get 100% for great staff teams working at brent cross shopping centre okay so keep it up to get the same again okay ?

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Saima K - Great Service

Saima K at Brent Cross Shop (0031)
Fantastic service! Thank you very much. Speedy measuring of the 3 kids new shoe size & very polite.

27 December 2024
Unprompted review
Rated 2 out of 5 stars

1st Pair of shoes was different shades…

1st Pair of shoes was different shades of brown. The replacement pair, one shoe had marks all round had to return. Finally third time round the pair of shoes was brillant. Customer Service at Brent Cross was excellent but the warehouse team should check the pair before dilvering to customer/store. Attention to detail would go a long way to ensure customer saisfaction.

10 December 2024
Clarks - Brent Cross logo

Reply from Clarks - Brent Cross

Good Afternoon,

Thank you for taking the time to leave us a review of your recent purchase.

I'm sorry to read that it took two replacement orders to receive shoes of a satisfactory quality and I understand the disappointment this must have caused. I am pleased to hear that the Brent Cross store were so helpful in resolving this for you and I do hope that you now love wearing your new shoes.

We are always looking for ways to improve the service we give to our customers, so thank you for leaving us a review with such valuable feedback. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and continue to choose Clarks in the future - Grace

Rated 5 out of 5 stars

Imraan is brilliant! 10/10

We visited Clark’s today to get my son’s feet measured and buy new shoes. We were served by Imraan who was absolutely wonderful. He was helpful in explaining which shoes would be suitable for our son, kind and patient with him and just had such a lovely way about him. He’s a testament to the company and deserves a raise!

24 November 2024
Unprompted review

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